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The FISH – for Organisational Cultures training course is a workshop that will empower all your teams to embrace the FISH-Philosophy and build a highly effective customer service culture across all departments within your organisation. The training program outline is up to date and pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area. A customised proposal can also be arranged, to suit the training requirement of your team.


Course Objectives:

By the end of this course, participants will:

  • Develop a shared vision of how to serve customers, internal and external
  • Clarify common values of how to treat each other
  • Recognise new opportunities to make a positive difference for others
  • Become more proactive in creating a more effective environment

Course Outline:

Introduction

  • The four FISH! practices

Practice 1: BE THERE

  • Be there builds relationships by:
  • Being fully present
  • Listening to understand, not just reply
  • Taking action based on awareness

Practice 2: PLAY

  • Play encourages creativity and fun through:
  • Curiosity
  • Freedom to innovate
  • Freedom to be you
  • Trust and the playing field – setting the boundaries
  • Creating an environment of play

Practice 3: MAKE THEIR DAY

  • Make their day reminds us to serve by:
  • Learning to value and recognise people
  • Learning to be genuinely selfless
  • Learning to be aware

Practice 4: CHOOSE YOUR ATTITUDE

  • Choosing your attitude helps you to:
  • Practice to become aware
  • Make a conscious choice
  • Live in alignment with your intentions

Taking a closer look

  • Assess how the organisation is living each of the practices

How well do I live the practices?

  • Short test on how you live the four practices

Top of mind issues/team solutions

  • Identify a list of top of mind issues
  • Identify ways to address these issues

Action planning

  • Identify tangible goals that impact others
  • Learn to put in place accountability measures to improve success

Want to form a habit?

  • Creating a 21 day habit forming calendar?

Who Should Attend?

All staff in the organisation.


General Notes

  • All our courses can be facilitated as Customized In-House Training course.
  • Course duration is flexible and the contents can be modified to fit any number of days.
  • As for Open Enrolment Courses, we offer our clients the flexibility to chose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
  • The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
  • FREE Consultation and Coaching provided during and after the course.
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Course Curriculum

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