Code Date Venue Fees  
ML014 10 Dec - 14 Dec Vienna $2875 Register
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Coaching is an imperative skill-set in today’s role leadership. This workshop re-inforces the functions of a coach in achieving goals, taking necessary actions, making better decisions, and making full use of one’s innate strengths.

Participants will learn a model that outlines a coaching process they can use with individuals, teams, or an entire organization, and will practice foundational coaching competencies through role plays, group exercises, and case studies.

In addition to skill-building on the coaching competencies, the workshop teaches techniques of collecting data, establishing action plans, measuring and tracking results, and planning and managing the coaching program, to meet the specific needs of learning professionals.


Course Objectives:

After this program, participants will be able to:

  • Apply coaching competencies and apply them to coaching conversations with individuals, teams and throughout an organisation
  • Furnish coaching agreements with clients and identify how goals link to enhanced business performance.
  • Promote an open, flexible, and confident coaching relationship with clients and establish mutual respect and trust in a safe, supportive environment
  • Practice coaching ethics and standards appropriately in all coaching situations.
  • Practice active listening, ask powerful questions, and use effective dialogue and feedback techniques to provide maximum benefit to clients
  • Integrate and evaluate multiple sources of data and make interpretations that help clients achieve agreed-upon results
  • Design actions and opportunities for ongoing learning that will most effectively lead to coaching results.
  • Develop and maintain an effective coaching plan with clients, manage ongoing progress, hold clients accountable for actions, highlight and celebrate successes, and adjourn the coaching process

Course Outline:

Workplace Learning & Performance Professional as Coach

  • The WLP Coaching Model
  • WLP Coaching Model Exercise
  • Five-Step WLP Coaching Model
  • Skill and Competency Definitions
  • Model Definitions and Explanation
  • Relationship to International Coach Federation Competencies
  • Practicing Within a System

The World of Coaching

  • Definitions of Coaching
  • Relationship of Coaching to Other Practices
  • Coaching Dimensions
  • WLP Coaching Roles and Scenarios
  • The World of Coaching Exercise

Coaching Competencies Assessment

  • Assessment Analysis and Competency Road Map Exercise

Summary of the Workplace Learning and Performance Professional as Coach

  • Topic Summary and Resources
  • Topic Notes

Building the Foundation

  • Establishing the Right Fit for the Coaching Relationship
  • Elements to Consider for the Right Fit
  • Questions the Coach Should be Prepared to Answer

Readiness for Coaching

  • Client Readiness for Coaching
  • International Coach Federation Ethical Guidelines

Making Coaching Agreements

  • Topics and Elements for Coaching Agreements
  • Coaching Agreements Case Study Exercise

Summary of Building the Foundation

  • Topic Summary and Resources
  • Topic Notes

Co-Creating the Partnership

  • A “Being” Environment
  • Fostering a “Being” Environment
  • “Being” Exercise

The Language of Coaching

  • Flip the Mental Switch to Dialogue
  • Dialogue and Supporting Skills Sets
  • Listening
  • Listening Exercise
  • Inquiry
  • Advocacy
  • More Dialogue Techniques

Mastering Dialogue

  • Mastering Dialogue Demo and Exercise
  • Mastering Dialogue Coaching Exercise

Summary of Co-Creating the Partnership

  • Topic Summary and Resources
  • Topic Notes

Collecting and Feeding Back Data

  • Sources and Methods of Collecting Data
  • Why Collect Data?
  • Data Collection Sources and Methods
  • Data Collection Exercise
  • Sorting Data into Themes Exercise

Feeding Back Data

  • Effective Feedback Techniques
  • Managing Feedback Exercise

Exploring the Meaning of Feedback

  • Continuum of Behavior
  • Meaning of Feedback Exercise: Putting It all Together

Summary of Collecting and Feeding Back Data

  • Topic Summary and Resources
  • Topic Notes

Designing and Taking Action

  • Setting Measurable Objectives
  • Areas for Goals
  • Guidelines for Objectives

Conducting Coaching Meetings

  • The COACH Model
  • Inquiry and Advocacy within the COACH Model
  • COACH Model Role Play Exercise
  • COACH Model Application Exercise

Helping the Client Get “Unstuck”

  • Barriers to Getting “Unstuck”
  • Potential Coaching Response Exercise

Summary of Designing and Taking Action

  • Topic Summary and Resources
  • Topic Notes

Measuring and Tracking Results

  • Developing Action Plans and Monitoring Progress
  • Guidelines and Template for Coaching Action Planning
  • Possible Actions
  • Practice Exercise in Action Planning
  • Measuring Progress at Each Meeting

Measuring Results: Pre- and Post-Coaching

  • Methods for Measuring Coaching Results
  • Levels of Coaching Evaluation
  • Measurement Tools and Templates
  • Developing Action Plans Exercise

Summary of Measuring and Tracking Results

  • Topic Summary and Resources
  • Topic Notes

Planning and Managing the Coaching Program

  • A Systems Approach
  • Revisiting a Systems Approach
  • Planning and Managing Overview Exercise

Planning the Program

  • Create the Vision
  • Assess Organisational Readiness
  • Vision and Readiness Discussion Questions
  • Design the Program
  • Sell the Program and Negotiate Roles
  • Designing and Selling Discussion Questions

Managing the Program

  • Measuring Process and Results
  • Publicizing Results
  • Ongoing Development of Coaches
  • Navigating Challenges
  • Managing the Program Discussion Exercise
  • Putting It All Together Exercise

Summary of Planning and Managing the

  • Coaching Program
  • Topic Summary and Resources
  • Topic Notes

Who Should Attend?

Learning and performance professionals (seeking to develop successful coaching competencies and skills to work individuals, teams, or organizations)
Practitioners new to coaching or those who want to enhance and validate their current coaching skill set


General Notes

  • All our courses can be facilitated as Customized In-House Training course.
  • Course duration is flexible and the contents can be modified to fit any number of days.
  • As for Open Enrolment Courses, we offer our clients the flexibility to chose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
  • The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
  • FREE Consultation and Coaching provided during and after the course.
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Course Curriculum

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