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The Competency Based Interviewing techniques taught as a part of this course, within your selection interviews will help you identify those that will perform well within your team. The training program outline is up to date and pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area. A customised proposal can also be arranged, to suit the training requirement of your team.


Course Objectives:

After completing this competency based interview training, participants will have:

  • Used competency based interviewing techniques using the CARL questioning method
  • Evaluated and grouped data according to a competency
  • Made objective selection decisions based on the evidence acquired

Course Outline:

Positioning of Competency Based Interviewing

  • What are competencies, competency frameworks and how they benefit the organisation and their people
  • Short presentation and group discussion

Structuring competency based interviews

  • Format and techniques of a competency based interview
  • Reminder of the WASP interview structure
  • Preparing the candidate for a competency based interview
  • Time and structure needed to explore each competency
  • Use of competency based interview guide
  • Facilitator demonstration with volunteer, small group work and group discussion, review of interview practice pack

Acquiring evidence – questioning & listening skills

  • CARL questioning method
  • Handling candidate responses to questions
  • Observing candidate behaviours and recording responses
  • Summarising candidate responses
  • Acquiring full evidence exercise in small groups, facilitator presentation tips, and CARL questioning and summarising practice exercise in pairs using one core competency, group review of learning

Conducting a competency based interview

  • Practising skills of interviewer, note taker and observer
  • Practice sessions with internal or external candidates and observer feedback

Making the selection decision

  • Evaluating and rating evidence
  • Using a rating scale
  • Recommending the next stage in the selection process
  • Trainer tips presentation, exercise in trios to review and evaluate candidate responses and assign a rating, whole group review of candidate ratings and recommendations

Review and next steps

  • Applying the learning
  • Further support
  • Individual exercise and group review

Who Should Attend?

Individuals who are responsible for making the selection decision for new members to their team and already have some experience in recruiting team members.


General Notes

  • All our courses can be facilitated as Customized In-House Training course.
  • Course duration is flexible and the contents can be modified to fit any number of days.
  • As for Open Enrolment Courses, we offer our clients the flexibility to chose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
  • The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
  • FREE Consultation and Coaching provided during and after the course.
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Course Curriculum

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