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The biggest way to get personal recommendations from customers for your business is to go the ‘extra’ mile for your customers. This Customer Service training course uncovers the secrets and strategies of building a business based on improving and gaining outstanding levels of customer service and satisfaction. The outline for excellence in customer service training course is up to date and pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area. A customised proposal can also be arranged, to suit the training requirements of your team.


Who Should Attend?

Managers, team leaders and team members who seek to provide ‘the best’ customer service they can, using tools and techniques used by customer service experts.


Course Outline

•Self-assessment of customer service
•Understanding your customers
•Following the customer journey
•Defining service excellence
•The value of service standards
•Capturing the voice of the customer
•Excellence in customer relations
•Practising service excellence leadership
•Designing employee engagement approaches

 

Please send us a Request for more detailed and updated Course Outline for excellence in customer service training course.

Can’t find what you’re looking for? All of our courses are fully customisable and our team of instructors can include or exclude any set of modules to facilitate your learning requirements


Course Objectives

By the end of this excellence in customer service training course, delegates will be able to:

•Recognise what ‘customer service excellence’ really means – to you and your customers
•Understand the logic behind spending more on valuable customers, rather than “one-size-fits-all” marketing
•Understand and shape the role of each employee in the customer value chain
•Identify ‘best practice’ in managing different customer situations, including complaints
•Motivate and maintain morale in front-line customer service staff and teams
•Integrate all aspects of your organisation to manage and exceed customer expectations
•Develop, motivate and inspire customer-value staff to deliver high quality consistently
•Measure and assess how well customer service standards and objectives are being achieved
•Overcome internal communication barriers
•Form stronger relationships with individual customers through interactive Customer Centric (CC) processes and standards


General Notes

  • All our courses can be facilitated as Customized In-House Training course.
  • Course duration is flexible and the contents can be modified to fit any number of days.
  • As for Open Enrolment Courses, we offer our clients the flexibility to chose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
  • The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
  • FREE Consultation and Coaching provided during and after the course.

Please contact us for details.


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