Course Overview

Get fully equipped to enter the world of managerial success by attending this Zoe training course. Allow our world-class facilitators to answer all your questions about business management, productivity, team-building, communication, problem-solving, controls, processes and more.

Why should I attend this management course?

A lot of professionals plunge into a degree course in Business Management without fully understanding the scope and need for it. If you become a manager in any enterprise with the right potential, you could get to run an end-to-end business function with a lot of perks, benefits and recognition for your work. A great manager runs a fully engaged team, is prompt and manages themself and others effectively. At Zoe, we have organised this training course in a systematic ten-module format that would give any individual a holistic idea and introduction to the insightful, interesting and rewarding world of management. This course would prepare you enough to decide your next course of action as a potential manager.

How will this management course empower me?

This Zoe training course would empower you to be a prepared manager, a knowledgeable professional and a skilled leader. Through this course, you will be able to be an informed decision-maker at your workplace. This certification would increase a professional’s chances of getting promoted to a managerial role ahead of time. By ensuring the application of all skills facilitated, and learned through this Zoe course, you will be able to not only achieve your organisation’s goals but also meet your personal and financial targets as well. You would therefore be better positioned to live a life of higher value, potential and experience for self and others.

Course Objectives

The main objective of this course by Zoe Talent Solutions is to empower each participant with—

• The ability to understand objectives, scope and hierarchy involved in managing an organisation
• Real-time feedback on each participant’s understanding of the subject
• The understanding of risk, threat and vulnerability of the production process
• Capability to evaluate performance through credible metrics
• Understanding the requisites of a good manager
• Ability to express ideas with teams in an engaging manner
• The skill to manage teams, conduct large group discussions and solve problems effectively
• Understanding the role of a manager in the overall productivity, quality and profit of an enterprise

Training Methodology

Zoe Talent Solutions constructs management training courses that cater to our specific participants, by understanding their role and learning needs. With your distinctive professional experience and expertise, we will facilitate our sessions, in a bite-sized, easy to understand and apply format. Classroom sessions with presentations by a seasoned facilitator become a major part of our team and learning programmes. We empower trainees through opportunities to participate in live discussions, real-time role-plays, group activities, assessments and more. Delegates are also encouraged to share their experiences, issues, concerns and best practices from their personal lives and organisations. These discussions are facilitated by the trainer to optimise learning for your participant group.

In affiliation with Zoe Talent Solutions’ exclusive training methodology, this course follows the Do–Review–Learn–Apply Model.

Organisational Benefits

Organisations whose employees undertake this course by Zoe Talent Solutions will gain in multiple ways such as:

• Orientation to the different managerial levels and understanding of their function
• An in-depth understanding of the management process in global firms
• Introduction to supervisory skills and communication as a manager
• Tips on self-management and time management
• Know-how on managing team disputes and conflicts
• Improved individual performance owing to a better understanding of quality, productivity and profits

Personal Benefits

Each individual attending this course will benefit in the following ways:

• A macro view of the daily life of a manager
• The role of management in the success of an enterprise
• Access to videos catering to your learning needs, run by Zoe Talent Solutions
• Ability to know your area of growth and development as a potential manager
• Understanding the concepts and value of TQM, Kaizen and MBO
• A sense of accomplishment, understanding of controls and planning
• Overall improvement in individual performance and relationships, owing to the managerial orientation
• The ability to role-model leadership and understand the difference in the 3 levels of management

Who Should Attend?

• Professionals interested in becoming managers or in leading a team
• Managers, Line-Managers and Team Leaders from any industry
• Executives responsible for the functioning of teams and large groups
• Executives who are in temporary roles in management
• Management trainers, administrators and management faculty
• HRD Managers who are in-charge of employee engagement, performance and organisational development
• Government officials responsible for managing administration in government sectors
• Managers in Hospitals, support staff managers in volunteer camps and faculty
• Any other professional who would like to get certified in this course

 Course Outline

The course will cover the following areas that are important in understanding management, its role in an enterprise, economy and as a tool to succeed professionally.

Module 1:  What is Management?

• How is Management viewed globally?
• Counting value or creating value?
• Exercising Influence vs Power
• The Management Process
• Management in different industries

Module 2: Organizational Management Hierarchy

• Managerial Hierarchy – Top, Middle & Low-Level Managers
• Administrative or Top Level of Management
• Executive or Middle-Level Management
• Operative or Lower-Level Management
• First Line Managers and Team Leaders
• Organizational Structure Chart

Module 3: Centralized and Decentralized Organizations

• Authority and Decision Making
• Chain of Command
• Span of Control
• Fixed Work
• Variable Work

Module 4: Importance of Supervisory Skills

• Self-management
• Positive Mindset
• Time-Management
• Structure, Discipline and Prioritization
• Power of Good Communication
• Group Activities & Feedback

Module 5: Problem Solving | Management Skills

• Defining a Problem Statement
• Analysis and Description
• Fishbone Analysis
• Solution Development Phase
• Structured Implementation
• Measuring Impact

Module 6: Controls | The Management Process

• Introduction to Planning
• The process of organizing
• Directing as a Manager
• The Process of Controlling
• Performance Measurement Metrics
• Role of Controlling in Production Goals

Module 7: Quality, Production and Profitability

• Productivity and Quality
• Effect of Productivity and Quality on Profits
• Strategy and Vision
• Planning and Co-ordination
• Projects and Practice

 Module 8: Total Quality Management (TQM)

• TQM – Definition, Rules and Cases
• The Five Principles
• Customer Focus
• Kaizen
• Teamwork and Mutual Respect
• Summary &Knowledge Assessment

Module 9: Management by Objective (MBO)

• What is Employee Engagement?
• Peter Drucker – The Practice of Engagement
• The 4 Steps of Planning and Control
• The 8 Business Objectives
• Managerial Strategy for Employee Inclusion
• Summary &Assessment

Module 10: Business Management |Risks, Threats, and Vulnerability

• What is a Business?
• Vulnerability Defined
• Detecting the presence of a Threat
• Risk Assessment and Mitigation
• Types of Risk
• The Risk Management Process
• Summary & Final Assessment