Code Date Venue Fees  
SM26 23 Apr - 04 May Vienna $5750 Register
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This result-oriented skills training course provides a valuable introduction to the world of sales. Let us help you build your confidence and boost results in selling your products and services. The training program outline is up to date and pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area. A customised proposal can also be arranged, to suit the training requirement of your team


Course Objectives:

By the end of this training course, the delegates will have:

  • Understood how customers buy and the sales process to match the buying cycle
  • Recognised their beliefs about selling
  • Created a great first impression and professional opening to a sales conversation
  • Demonstrated how to build rapport with a customer to cement a trusting relationship
  • Demonstrated how to listen effectively and to ask questions to uncover customer needs and opportunities
  • Practised introducing services as benefits to meet needs
  • Acquired some successful strategies for handling customer concerns and objections
  • Practised gaining commitment from customers

Course Outline:

Course Overview

  • The psychology and principles of selling
  • First impressions
  • Building trust and rapport
  • Questioning and listening to uncover customer needs
  • Features and benefits
  • Handling concerns and objections
  • Gaining commitment

Course Methods

This sales training course will be delivered in a highly engaging and interactive way, focused on the specific needs of the delegates and the organisations’ sales model and targets. There will be:

  • Trainer input and tips through short presentation, demonstration and discussion
  • Individual and small group exercises with facilitated group review of learning
  • Group discussion
  • Practise sessions in pairs or trios with feedback and coaching
  • Individual and small group exercises with facilitated group review of learning
  • Group discussion
  • Practise sessions in pairs or trios with feedback and coaching

Who should attend?

Individuals new to selling or with no previous sales training.


General Notes

  • All our courses can be facilitated as Customized In-House Training course.
  • Course duration is flexible and the contents can be modified to fit any number of days.
  • As for Open Enrolment Courses, we offer our clients the flexibility to chose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
  • The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
  • FREE Consultation and Coaching provided during and after the course.
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Course Curriculum

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