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Live Online Training Schedules

Now participate in a live online course for a highly discounted fee of only $850, as a limited introductory offer.
(Terms and conditions apply)
BII0511 Jan - 15 Jan, 2021Live Online$1800Register
BII0519 Apr - 23 Apr, 2021Live Online$1800Register
BII0519 Jul - 23 Jul, 2021Live Online$1800Register
BII0518 Oct - 22 Oct, 2021Live Online$1800Register

Classroom Training Schedules

BII0517 Jan - 21 Jan, 2021Dubai$3950Register
BII0519 Jul - 21 Jul, 2021Houston$4100Register

Did you know you can also choose your own preffered dates & location? Customise Schedule

Course Overview

Cash transactions are still common worldwide. Agency banking, as a concept, has become an important part of the system. It is a channel wherein third-party agents conduct transactions or other activities on behalf of financial institutions.

An agency network is a cost-efficient strategy to reach remote, underserved markets. However, despite regulatory and legislative conditions becoming easy, financial institutions still refrain from adopting it.

Technology plays a critical role in enabling small vendors and other businesses to adopt the agency model. Although not widespread, third-party agents have become a critical part of the financial services ecosystem. Thus, understanding the agency model will be beneficial to all financial institutions.

This Zoe training course will empower you with a detailed understanding and superior knowledge of the agency banking model. Since this is an unexplored-yet-critical domain, gaining experience will give you an advantage for rising banking sector opportunities.

Furthermore, this will help in becoming an expert for advice and guidance on strategies for setting up this model, thus offering you added exposure and experience.

Course Objectives

The key objective of this Agency Banking Model, Strategy and Solutions training course is to empower professionals to—

  • thoroughly understand the agency banking model, together with advanced strategies and solutions critical for its success
  • apply advanced concepts to define competitive, efficient systems for one’s organisation to ace the agency banking concept
  • understand and confidently work with advanced technological setups to achieve operational excellence
  • mentor other professionals on best practices related to agency banking
  • review existing processes within one’s organisation to check organisational readiness for adopting the agency banking model or enhancing the existing one
  • contribute to organisational credibility and development through various steps, thus demonstrating one’s ability to assume core responsibilities, in turn supporting one’s career progression
  • gaining the required skills, knowledge and experience to compete with other professionals and stand out in one’s expertise, thus becoming a professional of choice for many organisations, adding dynamism to one’s professional portfolio

Training Methodology

Zoe Talent Solutions conducts various training programs across many disciplines. These courses are customisable and are thus thoroughly checked before commencement of the program. Lectures are delivered by experienced professionals, using audio-visual presentations as good reference.

Trainee participation is assured through group activities and assignments. Further, whenever possible, the training participants are exposed to role-plays and other practical lessons to enhance their experience and understanding on the topic.

This unique format of training was devised by Zoe Talent Solutions as an effective method with maximum learning and is used for all its courses. It is called the Do–Review–Learn–Apply Model.

Organisation Benefit

Organisations whose professionals undertake this Agency Banking Model, Strategy and Solutions course will benefit in ways mentioned below:

  • A more structured, successful approach to setting up an agency banking model for the organisation, managed by trained professionals
  • Robust, well-defined strategies and unique approaches to implement and successfully sustain the agency banking model
  • Efficient solutions to resolve customer needs in time, thereby leading to customer satisfaction and loyalty and increased organisational credibility
  • Regular audits to check the organisation’s readiness to enhance an existing agency banking model or establish a new one
  • Organisational growth and development because of increased credibility and a well-planned approach to any aspect related to agency banking
  • Frequent training programs for existing employees to stay updated with market changes
  • Careful review and treatment of all possible risks for the organisation when implementing agency banking
  • Use of advanced technological systems to offer a wide range of relevant services in efficient time, maintaining brand image
  • Continuous update of processes and systems as per existing market demands and forecasted changes to stay competitive in the industry

Personal Benefit

Professionals opting for this training course will benefit in the several ways mentioned below:

  • Detailed information and superior understanding and knowledge of agency banking, including appropriate strategies and solutions
  • Enhanced strategic and analytical skills to work with data to devise attractive and relevant strategies for one’s organisation, contributing to organisational development
  • Improved attention to detail and foresight to carefully check for early warning signals of possible risks to help set up processes and systems with little or no difficulty
  • Increased confidence and knowledge to train other professionals on various aspects of agency banking, including a detailed overview of the model and its relations, existing strategies and theories and appropriate solutions
  • Greater understanding and decision-making skills to take timely decisions at the time of set- up or during operation of the model in order to save money for one’s organisation
  • Greater experience, exposure, knowledge and confidence to work on various facets or multiple responsibilities related to agency banking, thereby aiding multiple future offers for growth across one’s organisation or across multiple organisations
  • Increased knowledge and understanding to work with advanced technologies and apply advanced concepts and theories to establish and successfully operate the agency banking model
  • Better understanding and confidence to review existing processes and systems to check for organisational readiness before launching the model
  • Enhanced awareness and knowledge to make organisational changes as per changing needs of the market, thus help one and one’s organisation stay competitive in the market space

Who Should Attend

  • Senior management of organisations who need to thoroughly understand the agency banking model to make appropriate strategic decisions
  • Bankers and other staff responsible to ensure smooth operation with agents or third-party vendors
  • Managers and leaders overseeing end-to-end management of the agency banking model
  • Shareholders and other future participants/members who would like to know the health of a company before making investment decisions
  • Internal and external auditors responsible for regular audits for adherence to required standards and legislative direction
  • Legal advisors responsible for helping the organisation in the event of a dispute
  • Agents and other third-party vendors interested in being part of the agency banking model
  • Any other professional who would like to know more about the agency banking model

Course Outline

The course covers the following topics critical to help you understand the agency banking model better, including relevant strategies and solutions:

Module 1 – Components of the Agency Ecosystem

  • Banks
  • Service providers
  • Agents
  • Customers

Module 2 – Types of Agent Banks

  • Foreign agent banks
  • Investment banks
  • Third-party agent banks

Module 3 – Types of Banking Agents

  • Pharmacies
  • Supermarkets
  • Convenience stores
  • Lottery outlets
  • Post offices

Module 4 – Agency Banking Strategy

  • Channel distribution
  • Channel innovation
  • Cost leadership/effectiveness
  • Future position

Module 5 – Agency Banking Solutions

  • Cash withdrawal
  • Bill payment
  • Cash deposits
  • Funds transfer
  • Balance enquiry
  • Documentation collection for debit/credit cards, loan applications and account opening forms
  • Collection of bank correspondence and mail
  • Mobile banking services

Module 6 – Agency Banking Service Limitations

  • Final approval of bank account opening
  • Final approval of bank card/cheque issuance
  • Loan- and financial appraisal-related activities
  • Cheque encashments
  • Foreign currency-related activities

Module 7 – Benefits of the Agency Banking Model

  • Enhanced customer experience
  • Investing in brand evangelism
  • Appetite for data
  • Achieve sustainable development goals by financial inclusion
  • Cost-efficient distribution channel
  • Deposit mobilisation

Module 8 – Disadvantages of Agency Partnerships

  • Bank reputation at risk
  • Dependence on branch support
  • Lack of real control
  • Risk of low-quality sales methods
  • Inadequate understanding of product
Online Courses
Customized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.
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Middle East – Head Office

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Al Abraj Street (Marassi Drive),
Business Bay, Dubai, UAE

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337, Forest Road, London,
England, E17 5JR

Ph: +44 7443 559344

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If you feel you have the right skills to become a part of our training team. Please use the link below.

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Due to the recent COVID-19 pandemic, we've decided to offer live online webinar training classes for all of our courses.

You can participate in our training sessions with the safety & comfort of your own home or office. This helps you fulfill your learning requirements, while availing massive discount on regular course fees.

Register for a live online session now.

To register for a course, please fill the information request form on the course page, or reach us through the live chat or WhatsApp using the apps below.

Live Online Training

Now participate in a live online course for a highly discounted fee of Only $850, as a limited introductory offer.

(Terms and conditions apply)