Course Overview:
One can always learn to speak the right thing at the right place however when it comes to be that person, no one can really teach you to “walk the talk”. Many people lose control in pressure situations. One must practice keeping calm in extremely difficult circumstances. People can excel in reading a script but when asked an out of the box question the response reveals fabrication.
It is particularly important for an organisation to hire the right fit for the competencies required for the business. Behaviour-based interviews extract the best response to evaluate the skill, knowledge, versus the views of the candidates. Situational based response talks a lot about the personality and character of the candidate and how will he/she perform in real-time workplace difficulties/ changes.
Behavioural-based interviews are a crucial part of an organisation. This Zoe course will provide adequate information as to the skills, education, experience, and values are in alignment with the organisation’s culture and value system.
Course Objectives:
By the end of the Behavioral Based Interview Training for Hiring Managers, the participants of this course will be able to:
- Define what is Behavioural-based interviews
- Importance of Behavioural-based interviews
- Learn to identify the candidates that are best-fit basis their value match
- Develop skills to effectively execute interviews
- Buildability to ask behavioural questions to assess competence
- Successfully recruit the best candidate in a competitive marketplace and save costs
- Execute an interviewing process that they can use to determine the competency and cultural fit of candidates based on their understanding of their organization’s culture, job specifications, and competencies
- Create scenarios that are role-specific and assess responses for optimum success
- Include a panel to avoid any sort of bias that might hinder the judgement
- Document and record all the observations for fair and just evaluation
Training Methodology:
Zoe Talent Solutions has designed this training program on the Behavioral Based Interview Training Course for individuals in recruitment, Leadership hiring role, role-based hiring in any organisation.
This program is a very collaborative and interactive session as participants from all cultures participate in this training program and share their own office experiences and challenges.
Customized modules can be arranged for organization-specific learning requirements. This program involves group discussions, case studies, and role-plays.
Zoe Talent Solutions follows the Do–Review–Learn–Apply Model to incorporate the learnings into daily office workspace.
Organisational Benefits:
Organisational Benefits of employees who participate in this Behavioral Based Interview Training Course will be as below:
- The organisation would have a highly qualified and experienced candidate in the market, that are culturally fit
- Hiring candidates having values in alignment to the organisation would not have the discord preventing dysfunctional conflict
- Would save the time invested in the process of hiring by getting it the first time right
- Hiring the right candidate would save the cost
- Hire specific and relevant skillset for the job profile
- Create a repository of questions and appropriate responses for enabling the interviewer to make a factual decision
- Assess candidates for various critical situations that one might face in the organisation/ role
- Avoid discrimination and hire a candidate in alignment to the organisational values and goals
- Filter misfit by taking various methodologies and approaches; simulation, role plays, questionnaire, psychometric assessment etc.
- Take multiple rounds to curtail unfair rejections basis biases
- Hire brand ambassadors who can be the face of the organisation
Personal Benefits
Participants who enrol in this Behavioral Based Interview Training Program will benefit in the following ways:
- Utilise the right methodology for interviewing the candidate based on behaviour
- Learn to customize questions in alignment to the job profile
- Learn to probe the candidates to explore the response
- Utilise the time to gauge the nuances of the requirement of job profile
- Learn to keep calm and stay neutral even if the response is unexpected (expect the unexpected)
- Learn to gain the understanding of candidates personal likes and dislikes by digging deeper
- Learn to understand the level of engagement of the candidate
- Probe to understand the strength and weaknesses of the candidate
- Learn different skills of the candidate like creativity, problem-solving, customer handling, etc basis the role requirement
- Learn to assess the discipline and hygiene habits of the candidate
- Assess the candidate’s ability to adapt and readiness to flex in case the need be
- Assess the ability to handle pressure and difficult clients
- Gauge the capability to work in a team and communicate well
- Revisit the evaluation sheet and rate the strength and weaknesses
- Learn not to judge the candidate based on an answer/any bias
Who Should Attend?
Leaders and Managers, HR personnel, Line Managers, HR experts, Recruiters, Hiring Managers, OD Consultants, Independent consultants, Corporate professionals managing people in the business
Course Outline
Below is the course outline and the modules that would be covered during the Behavioral Based Interview Training Course:
Module 1: Introduction of Behavioural Based Interviews
- What is Behavioural Based Interview?
- Benefits of behavioural based interviews
- The basic principle of the approach
- Right methodology to use
- Selection strategy
- Preparing a candidate for day-long experience/ multiple rounds and methodology
- Abiding by legal obligations of the region while taking candidate through the entire interview process
Module 2: Competency Mapping
- Collaborating with line managers to understand the need for business
- Collaborating with existing employees to understand the demand for the role
- Understand the job description
- Listing down the competencies showcased by the line managers and employees, KSA’s required to perform the job well
- Include contingencies, and challenges the role might present to the individual
Module 3: Behavioural Interview Essentials
- Planning an effective process of interviewing
- Running the candidates CV through the line managers
- Effective opening and explain the interviewing process to the candidate
- Using behavioural/ competencies-based scenario’s
- Identifying relevant skills/information
- Carry out legally safe interview documentation
- Analysing past job performance
Module 4: Different Methodology
- Event-Based questions
- Video-based questions
- Situation-Based questions
- Roleplays
- Simulations
- Psychometric and personality assessment
Module 5: Interviewing Basics
- Phases of Interview
- Prepare the right set of questions to be asked
- Utilizing the right methodologies of interviewing
- Listening skills; record the interview with candidates consent
- Probing the candidate
- Taking down the notes
- Giving and tracking feedback
- Closing the interview
Module 6: Evaluating the right Competency
- Competency alignment with the business need
- Revisiting different assessment tools
- Remarks from the line managers
Module 7: Shortlisting Candidate
- Fairly assess and review the resume of the candidate
- Identifying alignment to the required competencies
- Revisit scorecard
- Showcase unbiased approach
Module 8: Identifying behaviours
- Identify key behaviours
- Assess body language, Eye contact, Facial expressions
- The attitude displayed by the candidate
Module 9: Documentation and Recording for future reference
- Record any observations and key behaviours
- Document properly for current and future reference
- Save hard copies and soft copies
Module 10: Communicating Feedback to the candidate:
- Whether the candidate is selected or not communicate the feedback
- While there is no obligation; tell them, what can be improved/ what is not appropriate
Module 11: FAQ’s, Roleplays, Case studies and Discussions:
- Interact with industry leaders
- Participate in role plays
- Participate in discussions
- Conduct and observe a few rounds of Behaviour-based interviews
