Course Overview

Do you think you need to break down the cost of operations of your company and improve productivity through newer and more efficient processes?

Do you think your organisation needs to redesign its business processes to achieve improvements in your company’s business performance?

Business Process Improvement (BPI) is a structured approach which helps the corporates to redesign their existing business operations. The focus on efficient operations and customer focus aids the companies in improving productivity. It also helps to reduce the cost of operations and cycle time, enhance customer service and the quality of the products or services of the organisation.

This course on Business Process Improvement by ZOE Talent Solutions will empower you to drive business productivity. This will also help you add more value to your clients, accelerate the processes and focus only on what matters.

Course Objectives

The objective of this Business Process Improvement Certification Training Course is to empower the organisation as follows:

• Have an in-depth understanding of BPI
• Understand and apply BPI framework in your organisation
• Identify processes that need improvement
• Understand how to create engagement with the stakeholders
• Understand the skills required by the organisation to undertake this initiative
• Understand how to bring about change in the business processes for competitiveness in the marketplace
• Understand how BPI can help in client satisfaction, client retention, and in turn increase market share and profitability for the business
• Identify KPIs linked to operational excellence, effective customer service and reduction in cycle time

Training Methodology

We at ZOE Talent Solutions, offer a highly interactive and high energy program. The presentation will be complemented by the inclusion of several management games, paper-pencil exercises, activities, role plays, videos, and robust practice sessions. The best-practices shared, and the presence of other industry participants will empower you to develop process improvement skills of your enterprise.

ZOE Talent Solutions follows the approach of Do-Review-Learn-Apply.

Organisational Benefit

With professionals attending this Business Process Improvement (BPI) Certification Course, organisations will benefit in the following ways:

• Increase the visibility, credibility, and brand value of the organisation in the marketplace
• A more customer-centric approach at the root level will lead to happy and satisfied customers
• Increase in market share and profits
• Enhancement in Quality
• Reduction in cycle-time
• New innovative ideas will bring about significant changes in the performance of individuals
• Have trained and experienced professionals to drive business productivity

Personal Benefits

Participants undertaking this Business Process Improvement Course will derive the following benefits:

• Increased learning in terms of knowledge and information to drive this initiative
• Hone the ability to train other professionals on BPI
• Ability to influence strategic changes in business operations through process improvements
• More focus and responsiveness to the customer – internal as well as external

Who Should Attend?

This Business Process Improvement Certification Training Course is designed for

• HODs
• Operations Team
• Team Managers/ Supervisors
• Project Managers
• Program Managers
• Quality Professionals
• Any other stakeholders working closely with the business processes

Course Outline

The Business Process Improvement Certification Training Course covers the following modules:

MODULE 1 – INTRODUCTION

• Business Process Improvement and its evolution
• What is Business Process Re-engineering?
• Understand how to drive innovation with BPI
• List the Personal Skills required for BPI
• Defining a framework for Business Process Improvement

MODULE 2- IS YOUR ORGANISATION READY FOR BPI?

• Understanding the organisational mission and vision
• Understanding their influences on the business
• Doing a business analysis by using the tools and techniques as
  • Five forces
  • PESTLE
  • SWOT
• Developing a communication plan
• Identifying the needs of key stakeholders
• Defining and documenting the phases of communication

MODULE 3 – THE PROCESS IMPROVEMENT OUTLINE

• Creating a Process Inventory
• Creating Process formats
• Defining methods of documentation
• Determining processes required for business operations
• Enhancing your modelling skills via a cross-functional activity diagram
• Assessing and evaluating modelling techniques and key principles

MODULE 4- PROCESS EFFICIENCY

• Designing appropriate success criteria for the processes
• Understand the difference between Optimizing vs. enhancing your business process
• Addressing customer needs via processes
• Assessing process performance
• Deriving KPIs from business drivers
• Developing a KPI dashboard

MODULE 5 – PROCESS COMMUNICATION

• Identifying key stakeholders
• Identifying the style of communication with the stakeholders
• Determining Barriers to change
• Identifying positive and negative forces for change
• Understanding the force field analysis approach
• Facilitating acceptance in your organization
• Preparing the implementation plan

MODULE 6 – PROCESS AUDIT

• Identifying an assessment plan for conducting the process audits
• Analysing the performance of the process
• Factors responsible for the poor performance of the process/es
• Identifying and fixing the root cause of the problem

MODULE 7 – CONTINUOUS IMPROVEMENT

• What is continuous improvement?
• Understand tools for continuous improvement
  • Six Sigma
  • TQM
  • 5S
• Planning for continuous improvement

MODULE 8 – FEEDBACK AND MEASUREMENT

• Appraising BPI processes in organisations
• Prioritizing changes using the Impact matrix
• Detailing the BPI implementation plan