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Live Online Training Schedules

SP1415 Nov - 19 Nov, 2021Live Online$1800Register
SP1421 Feb - 23 Feb, 2022Live Online$1300Register
SP1409 May - 13 May, 2022Live Online$1800Register
SP1415 Aug - 17 Aug, 2022Live Online$1300Register
SP1414 Nov - 18 Nov, 2022Live Online$1800Register

Classroom Training Schedules

SP1429 Nov - 03 Dec, 2021London$4750Register
SP1417 Apr - 28 Apr, 2022Dubai$5950Register
SP1425 Jul - 29 Jul, 2022New York$4750Register
SP1428 Nov - 02 Dec, 2022London$4750Register

Did you know you can also choose your own preffered dates & location? Customise Schedule

Course Overview

Do you think you need to break down the cost of operations of your company and improve productivity through newer and more efficient processes?

Do you think your organisation needs to redesign its business processes to achieve improvements in your company’s business performance?

Business Process Improvement (BPI) is a structured approach which helps the corporates to redesign their existing business operations. The focus on efficient operations and customer focus aids the companies in improving productivity. It also helps to reduce the cost of operations and cycle time, enhance customer service and the quality of the products or services of the organisation.

This course on Business Process Improvement by ZOE Talent Solutions will empower you to drive business productivity. This will also help you add more value to your clients, accelerate the processes and focus only on what matters.

Course Objectives

The objective of this Business Process Improvement Certification Training Course is to empower the organisation as follows:

  • Have an in-depth understanding of BPI
  • Understand and apply BPI framework in your organisation
  • Identify processes that need improvement
  • Understand how to create engagement with the stakeholders
  • Understand the skills required by the organisation to undertake this initiative
  • Understand how to bring about change in the business processes for competitiveness in the marketplace
  • Understand how BPI can help in client satisfaction, client retention, and in turn increase market share and profitability for the business
  • Identify KPIs linked to operational excellence, effective customer service and reduction in cycle time

Training Methodology

We at ZOE Talent Solutions, offer a highly interactive and high energy program. The presentation will be complemented by the inclusion of several management games, paper-pencil exercises, activities, role plays, videos, and robust practice sessions. The best-practices shared, and the presence of other industry participants will empower you to develop process improvement skills of your enterprise.

ZOE Talent Solutions follows the approach of Do-Review-Learn-Apply.

Organisational Benefit

With professionals attending this Business Process Improvement (BPI) Certification Course, organisations will benefit in the following ways:

  • Increase the visibility, credibility, and brand value of the organisation in the marketplace
  • A more customer-centric approach at the root level will lead to happy and satisfied customers
  • Increase in market share and profits
  • Enhancement in Quality
  • Reduction in cycle-time
  • New innovative ideas will bring about significant changes in the performance of individuals
  • Have trained and experienced professionals to drive business productivity

Personal Benefits

Participants undertaking this Business Process Improvement Course will derive the following benefits:

  • Increased learning in terms of knowledge and information to drive this initiative
  • Hone the ability to train other professionals on BPI
  • Ability to influence strategic changes in business operations through process improvements
  • More focus and responsiveness to the customer – internal as well as external

Who Should Attend?

This Business Process Improvement Certification Training Course is designed for

Course Outline

The Business Process Improvement Certification Training Course covers the following modules:


  • Business Process Improvement and its evolution
  • What is Business Process Re-engineering?
  • Understand how to drive innovation with BPI
  • List the Personal Skills required for BPI
  • Defining a framework for Business Process Improvement


  • Understanding the organisational mission and vision
  • Understanding their influences on the business
  • Doing a business analysis by using the tools and techniques as
    • Five forces
    • PESTLE
    • SWOT
  • Developing a communication plan
  • Identifying the needs of key stakeholders
  • Defining and documenting the phases of communication


  • Creating a Process Inventory
  • Creating Process formats
  • Defining methods of documentation
  • Determining processes required for business operations
  • Enhancing your modelling skills via a cross-functional activity diagram
  • Assessing and evaluating modelling techniques and key principles


  • Designing appropriate success criteria for the processes
  • Understand the difference between Optimizing vs. enhancing your business process
  • Addressing customer needs via processes
  • Assessing process performance
  • Deriving KPIs from business drivers
  • Developing a KPI dashboard


  • Identifying key stakeholders
  • Identifying the style of communication with the stakeholders
  • Determining Barriers to change
  • Identifying positive and negative forces for change
  • Understanding the force field analysis approach
  • Facilitating acceptance in your organization
  • Preparing the implementation plan


  • Identifying an assessment plan for conducting the process audits
  • Analysing the performance of the process
  • Factors responsible for the poor performance of the process/es
  • Identifying and fixing the root cause of the problem


  • What is continuous improvement?
  • Understand tools for continuous improvement
  • Planning for continuous improvement


  • Appraising BPI processes in organisations
  • Prioritizing changes using the Impact matrix
  • Detailing the BPI implementation plan
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Customized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.

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Middle East – Head Office

918, Blue Bay Towers,
Al Abraj Street (Marassi Drive),
Business Bay, Dubai, UAE

UK Office

337, Forest Road, London,
England, E17 5JR

Reg No: 12933954

Ph: +44 7443 559344

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We are proud to have a team of highly experienced expert training professionals from all over the world.

If you feel you have the right skills to become a part of our training team. Please use the link below.

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