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Certificate in Coaching and Mentoring Skills Training Course » HRM41

Certificate in Coaching and Mentoring Skills Training Course

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12 Sep - 16 Sep, 2022Live Online5 Days$1800Register
05 Dec - 09 Dec, 2022Live Online5 Days$1800Register
23 Jan - 27 Jan, 2023Live Online3 Days$1400Register
29 May - 09 Jun, 2023Live Online5 Days$2050Register
11 Sep - 15 Sep, 2023Live Online5 Days$2050Register
13 Nov - 15 Nov, 2023Live Online5 Days$2050Register
29 Aug - 02 Sep, 2022New York5 Days$4750Register
28 Nov - 02 Dec, 2022London5 Days$4750Register
02 Jan - 06 Jan, 2023Dubai5 Days$4345Register
08 May - 12 May, 2023Lagos 5 Days$4250Register
19 Jul - 21 Jul, 2023Dar es Salaam 3 Days$3500Register
06 Nov - 17 Nov, 2023Windhoek 10 Days$8225Register

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Course Overview

What is Coaching and Mentoring? Mentoring is a relationship between an experienced person (Mentor) who is willing to share his/her knowledge, skills and expertise and an energized individual (Mentee) who is open & willing to learn and grow within a specific area/domain.

Whereas Coaching is unlocking and revealing a person’s potential to maximize their own performance. Coaching aims to develop and improve performance and establishes focus on the present rather than on the distant past or future.

What is the purpose of Coaching and Mentoring? Mentoring and Coaching is the guidance, direction given by a mentor or coach. A mentor influences the personal & professional growth of a mentee.

Mentoring & Coaching helps people in becoming more effective at work and in personal life, learn new skills, develop greater confidence, and make better decisions for overall personal and professional growth. It also gives immense satisfaction to mentors & coaches and the opportunity to work on their own leadership style, communication skills and other critical behavioural/leadership competencies.

In the organizational context, mentoring help in the continuous learning and development of employees. A structured mentoring program results in increased employee engagement, satisfaction, productivity and retention. It plays a vital role in helping organizations achieve their business-critical goals & objectives and creates value for all stakeholders.

This Coaching & Mentoring Skills Course by ZOE Talent Solutions will provide you with in-depth knowledge about various key aspects of Coaching & Mentoring so that you can design, develop & execute holistic coaching & mentoring process in your organization. It will also help in preparing yourself to become a better mentor or coach.

This program will give you a holistic knowledge about coaching and mentoring which will help you in bringing transformation in somebody’s life or producing better results while working in any organization. These added coaching and mentoring skills & competencies will enable the HR department in helping organizations not only in surviving but also thriving in a globally competitive environment.

Course Objectives

By the end of the Coaching & Mentoring Skills Course, the participants of this course will be able to understand:

  • Basics of Mentoring & Coaching
  • Importance of mentoring
  • Key components of any mentoring relationship
  • Various mentoring techniques/models
  • Qualities/skills needed to be a good mentor
  • Qualities/skills needed to be a good mentee
  • Tips for mastering the art of mentoring
  • Mentoring program best practices
  • Important concepts in coaching
  • Various coaching tools
  • Various types of coaches
  • Mistakes/Pitfalls to avoid in Coaching
  • ICF (International Coaching Federation) Core Competencies
  • Measuring & Evaluating Mentoring/Coaching Program Success

Training Methodology

We at ZOE Talent Solutions apply a range of proven adult learning methodologies for enhancing participants overall learning experience. This program will be experiential and interactive. The tools and methodology used for learning will comprise of presentations, individual and team activities, case studies, audio-video clips & knowledge reinforcement evaluation tests (MCQs/Quiz).

Zoe Talent Solutions follows the ‘Do-Review-Learn-Apply’ model.

Organisational Benefits

The organization will reap the following benefits by taking this Coaching & Mentoring Skills Course for their employees:

  • Ability to attract and recruit talent in the marketplace
  • Improved productivity
  • Competent & Skilful Workforce by developing business-critical competencies which ensure business profits
  • Helps achieve succession planning goals by creating a larger pool of talented employees who are ready to take business-critical leadership positions
  • Enhance leadership and coaching skills in managers
  • Improved staff morale, performance and motivation among employees
  • Better knowledge sharing between various departments/functions
  • Foster diversity and inclusion
  • Improved employee engagement & satisfaction
  • Improved knowledge transfer to retain the practical experience and wisdom gained from long-term employees
  • Breakdown of “silo” mentality by broadening perspective and increasing collaboration across departments and levels
  • Broadens employee perspective by providing multiple avenues to learn, develop and contribute
  • Creates an open/inviting culture
  • Culture of continuous learning and development
  • Increased retention of business-critical talent
  • Increased level of stakeholder’s delight

Personal Benefits

Participants who enrol in this Coaching & Mentoring Skills Training Program will benefit in the following ways:

  • Comprehend key aspects of effective coaching & mentoring
  • Gain expertise to help organizations in developing effective coaching and mentoring program
  • Understand the basics and importance of coaching & mentoring
  • Know the key components of Mentoring relationship
  • Learn and apply various Mentoring Techniques/Models
  • Recognize the qualities required for becoming a successful mentor
  • Recognize the qualities required for becoming a good mentee
  • Understand and apply the tips for mastering the art of mentoring
  • Analyse Mentoring program best practices
  • Know important concepts in coaching
  • Understand and apply various coaching tools
  • Improved engagement & job satisfaction
  • Learn & implement a holistic approach towards talent development & retention

Who Should Attend?

Zoe Talent Solutions recommends this course for:

  • HR Business Partners
  • HR Generalists
  • Human Resources Managers
  • HR Leaders
  • Talent Management Professionals
  • Organization Development (OD) Professionals
  • Learning and Development (L & D) Professionals
  • HR Consultants
  • CEOs
  • Line Managers
  • Organizational Leaders across industry
  • Management Students

Course Outline

Below is the course outline and the modules that would be covered during the Coaching & Mentoring Skills Certification Training Course:

Module 1: Basics of Coaching & Mentoring

Module 2: Benefits/Importance of Mentoring

  • Benefits of Mentoring for the mentee
  • Benefits of Mentoring for the mentor
  • Benefits of Mentoring for the organization

Module 3: Key Components of Mentoring Relationship

  • Managing the process
  • Contracting process
  • Forming a mentoring relationship
  • Ethics of mentoring
  • The Ongoing Mentoring Relationship
  • Reviewing and Ending the Mentoring Relationship
  • Feedback process

Module 4: Mentoring Techniques/Models

  • One on one mentoring
  • Group mentoring
  • Peer mentoring
  • Distance or E-mentoring
  • Reverse mentoring
  • Speed mentoring

Module 5: Various Qualities/Skills Needed to be a Good Mentor

  • Review of qualities required for becoming a successful mentor

Module 6: Various Qualities/Skills Needed to be a Good Mentee

  • Review of qualities required for becoming a successful mentee

Module 7: Mastering the Art of Mentoring 

  • Effective tips for mastering the art of mentoring

Module 8: Mentoring Program Best Practices

  • Review of various best practices followed in a mentoring program

Module 9:  Important Concepts in Coaching

  • Three “Levels of Listening”
  • ‘Coach Position’ – the mental and emotional attitude and approach of an effective coach
  • The Outcome Frame
  • Three brains
  • Managerial and Executive Coaching
  • 5 Solution Focused Principles
  • Open-Ended and Closed-Ended Questions
  • The Logical Levels Exploration
  • The Four Stages of Learning
  • Different Visualization Questions
  • The Values-Based Self-Image

Module 10:  Various Coaching Tools

  • Wheel of Life
  • The Urgent and Important Process
  • Short visualization method
  • Tri-Position Planning
  • The Four Gremlins
  • The Mentor’s Table
  • And many more

Module 11:  Various Types of Coaches

  • Executive Coach
  • Leadership Coach
  • Life Coach
  • Career Coach
  • Relationship Coach
  • Business Coach
  • Wellness Coach

Module 12:  Mistakes/Pitfalls to Avoid in Coaching

  • Review of various mistakes/pitfalls which should be avoided by the Coach during Coaching

Module 13:  ICF (International Coaching Federation) Core Competencies

  • Demonstrates Ethical Practice
  • Embodies a Coaching Mindset
  • Establishes and Maintains Agreements
  • Cultivates Trust & Safety
  • Maintains Presence
  • Listens Actively
  • Evokes Awareness
  • Facilitates Client Growth

Module 14: Measuring & Evaluating Mentoring/Coaching Program Success

  • Different methods/metrics to measure the effectiveness of mentoring/coaching programs

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