Course Overview

In this millennial age, it is very important for banks and other financial institutions to review their priorities. The need for more digitally equipped services prompts the need for better professionals to manage systems and operations involving technology.

Chartered bankers are considered to be highly qualified professionals in all aspects of banking, specifically the modern sector involving immense digitisation. With changing demands and competition, understanding the banking sector thoroughly and reviewing all aspects is critical.

This Zoe training course will empower you with a strong foundation and understanding of all aspects of operation within the banking sector, including various technological advancements to move to the digital era.

This Certified Chartered Banker course will help you assume and successfully fulfil all responsibilities assigned to you as a professional within this sector, in turn demonstrating your capability to carry out greater responsibilities fostering career growth and progression.

Course Objectives

The key objective of this Certified Chartered Banker training course is to empower professionals to—

• develop a thorough understanding and detailed knowledge of the banking sector and all aspects related to its digitisation
• apply banking principles and theories in practice in operational and strategic plans for one’s organisation in order to achieve operational excellence
• establish strong procedures and documentation to help one’s organisation smoothly and conveniently transition to the digital age
• mentor other professionals to work with advanced systems and processes requiring additional knowledge and specialisation
• understand and be comfortable to work with advanced systems and technologies essential in the digital era of the banking sector
• help one’s organisation survive the competition and stay relevant to service and operational upgrades, thus contributing to organisational growth and development
• review and address any impending risks or challenges that come with the digitisation of processes in the banking sector
• undertake and successfully fulfil roles requiring multitasking between several banking functions, thereby demonstrating one’s talent and capabilities to assume higher profiles and responsibilities fostering career progression
• compete with and perform at par with other formerly certified professionals in the global market, attracting greater opportunities for career development

Training Methodology

Zoe Talent Solutions is extremely focused and committed to offering courses that are highly customisable according to the training audience. Thus, before the start of each session, the course content is reviewed by the highly experienced trainer and changes are made, if necessary.

Trainees are also encouraged to participate in the program through group activities and assignments, including role-plays, debates and case study discussions. Relevant experiences and issues faced by some trainees are also shared and discussed with the rest of the group to enhance learning.

This unique and effective approach to training has been conceptualised by Zoe Talent Solutions and is called the Do–Review–Learn–Apply Model.

Organisational Benefits

Organisations whose professionals undertake this Certified Chartered Banker Course will benefit in the ways mentioned below:

• Efficient banking services and operations managed by trained, experienced professionals
• Efficient use of technology and all possible digital platforms to offer relevant and quick solutions to customers
• Smooth and seamless transition to a completely digitised set-up to stay competitive in the digital era
• Greater customer satisfaction because of better services and faster operation
• Organisational growth and development as a result of greater customer satisfaction and digitisation
• Continuous training of other employees on various processes and operations related to handling technology and other features of digitisation
• Appropriate risk identification and management to prevent gaps or other cons of digitisation or advancements that could hamper organisational growth and development
• Global exposure and potential to perform operations globally because of competent and certified professionals managing functions
• Advanced strategic plans to predict future market demands and make operational enhancements and changes to gain competitive advantage

Personal Benefits

Professionals opting for this Certified Chartered Banker training will benefit in the several ways mentioned below:

• Detailed information and knowledge about all critical aspects of the banking sector, specifically digitisation
• Increased confidence and experience to train other professionals on different functions and areas of the banking sector
• Improved foresight and understanding of challenges and risks related to digitisation to predict and protect one’s organisation against these
• Greater ability and potential to contribute to organisational growth and development through operational excellence
• Enhanced skills and capabilities to help one’s organisation smoothly and seamlessly transition to better systems and operations supporting digitisation
• Increased potential and experience to help one’s organisation sustain competition and offer services to the satisfaction of costumers
• Enhanced skill and capabilities to globally compete with other certified professionals, increasing one’s scope of opportunities for growth within and outside the organisation
• Increased strategic and analytical skills to devise robust plans and protocols for business development, keeping in mind changing market dynamics and customer demand
• Increased ability to multitask between various banking functions, demonstrating the potential for higher roles

Who Should Attend?

• Top management of organisations mainly involved in strategic business decisions
• Bankers and other finance professionals involved in various functions and aspects
• Managers and supervisors overseeing various banking services and products delivered to customers
• Internal and external auditors as well as quality managers responsible for ensuring adherence to required standards of quality and operation
• Information technology professionals eager to design, develop and manage various technological platforms useful for bankers
• Any other professional interested in knowing more about various functions of the banking sector

Course Outline

The Certified Chartered Banker Course covers the following topics to understand all banking functions:

Module 1 – Essentials of Corporate Finance

• Corporate strategy
• Mergers and acquisitions
• Corporate restructuring

Module 2 – Core Investment Banking Activities

• Front office
  • Investment banking
  • Markets
    • Sales and trading
    • Research
• Middle office
  • Treasury management
  • Internal controls
  • Internal corporate strategy
• Back office
  • Data checks
  • Technology

Module 3 – Principles of Lending

• Liquidity
• Safety
• Diversity
• Stability
• Profitability

Module 4 – Five C’s of Credit

• Character
• Capacity
• Capital
• Collateral
• Conditions

Module 5 – Bank Risks

• Credit risk
• Market risk
• Operational risk
• Liquidity risk
• Business risk
• Reputational risk
• Systemic risk
• Moral hazard

Module 6 – Distribution Channels Used in Banking Today

• Advanced terminal and ATM kiosks
• Digital and mobile channels
• Physical branches
• Video/Call centres
• Microbranches

Module 7 – Types of Derivatives

• Forwards
• Futures
• Options
• Swaps

Module 8 – Aspects Differentiating Cash Equities and Fixed Income

• Status
• Issuers
• Risk
• Claim to assets
• Returns
• Dividends
• Involvement

Module 9 – Foreign Exchange and Money Market Participants

• Commercial companies
• Central banks
• Foreign exchange fixing
• Investment management firms
• Retail foreign exchange traders
• Non-bank foreign exchange companies
• Money transfer/remittance companies

Module 10 – Determinants of Exchange Rates

• International parity conditions
• Balance of payments model
• Asset market model
• Economic factors
• Political conditions
• Market psychology

Module 11 – Cryptocurrency

• Types of cryptocurrency
• Advantages
• Disadvantages
• Criticisms

Module 12 – Major Reasons/Benefits to Shift to a Digital Setup

• Less expensive
• Customer need
• Competitive advantage

Module 13 – Useful Pointers when Building a Digital Strategy

• Develop simple sign up processes
• Create mobile platforms
• Simplify digital platforms
• Add value to consumer experiences

Module 14 – Core Ethical Values in Banking

• Honesty
• Integrity
• Fairness
• Responsible citizenship
• Accountability