Course Overview

What is the role of an HR? Gone are the days when HR was limited to hiring and compensating employees of an organization. Like the business and environment, the role of an HR has also changed. Human Resource is one of the most integral parts of an organisation.

Apart from hiring and compensating employees its job is also to make sure the organization is running smoothly. With the growing competition, it is important to be ahead of one another to achieve success and the desired position in the market.

This Zoe course will assist you to recognize that Human Resource has become an independent body that ensures the organization is in coordination with the changing business environment and needs. It is especially important to maintain alignment between performance management, organizational behaviour, employment law, and several other specialisations.

Course Objectives

By the end of the Certified Human Resources Professional (CHRP) Training, the participants of this course will be able to:

• Demonstrate a thorough understanding of a Human Resources function
• Understand the roles and responsibilities of Human Resources professional
• Identify the influence of Human Resources professional in organizational success
• Design and align HR strategy with the organisational goals and values
• Assess the impact of HR in the big picture
• Evaluate the effectiveness of the Human Resources function with the use of smart Key Performance Indicators(KPIs)
• Determine the approach of a competency framework enhancing the effectiveness of the HR function
• Identify the fundamental capabilities and skills required for an HR professional
• Understand all aspects of human resources
• Develop essential human resource skills and confidence to be more effective at work and add value to your role and organization
• Acquire a wide range of relevant, practical skills to elevate the growth of the organisation and set a benchmark

Training Methodology

Zoe Talent Solutions has designed Certified Human Resources Professional (CHRP) Training for individuals in an HR function or aspiring to join the HR roles in any organisation. This program has engaging sessions as participants from all cultures share their own office experiences and challenges.

Customized modules can be designed to meet organization-specific learning requirements. Group discussions, case studies, and role-plays will add value to the learning experience of the participants.

Zoe Talent Solutions follows the Do–Review–Learn–Apply Model.

Organisational Benefits

Organisational Benefits of employees who participate in Certified Human Resources Professional (CHRP) Training will be as below:

• Learn and develop expertise around employee and Labour Relations
• Learn about human resources and ensure guidelines towards health, safety & security of employees
• Participants would have a thorough knowledge of all the HR functions for the organisation to run smoothly
• The organisation would have a concrete structure of managing the employees from ground level to top management
• Employees would have a fair and equal opportunity to grow and profess in the organisation
• Setting a benchmark by establishing a defined process of interviewing, selecting, and hiring employees
• The organisation would be able to attract and retain top talent in the market
• Developing a constructive and effective procedure of training and supporting employees to elevate their productivity
• Appropriate planning to place employees in the right role to develop a career and attain job satisfaction
• Motivating and supporting employees to give their best at work and appreciating them for their efforts
• Encouraging employees to focus by compensating them well and providing benefits

Personal Benefits

Participants who enrol in this Certified Human Resources Professional (CHRP) Training will benefit in the following ways:

• Display shrewdness by developing effective procedures and policies for the organisation
• Participants would be able to efficiently address and resolve employee-related issues
• Learn to improve the skills, knowledge, and abilities to demonstrate world-class management skills
• Participants would have updated information related to the industry that keeps them ahead of the competition
• Identify the need to hire and generate promotion and employment opportunities for employees inside and outside the organisation as well
• Support HR initiatives for the growth of employees and organisation
• Effectively execute tasks assigned and manage the transaction and transition in the organisation
• Establish self-brand in the organisation and inspire employees with the dedication to work and grow with the organisation
• Encourage the employees to return to work and contribute their best by designing rewarding initiatives
• Design and develop best and effective compensation and benefit plans to attract and retain employees

Who Should Attend?

Non-HR Leaders and Managers, HR personnel aspiring to grow and lead in the HR Space, OD Consultants, Independent consultants in people development and management

Course Outline

Below is the course outline and the modules that would be covered during the Certified Human Resources Professional (CHRP) Training:

Module 1: Introduction to Certified Human Resources Professional

• What is a Certified Human Resources Professional?
• Benefits of Certified Human Resources Professional
• Importance of Certified Human Resources Professional

Module 2: Basics of Certified Human Resources Professional

• Roles and responsibilities of an HR professional
• Strategic and administrative role
• Organisational goals and expectations
• Management versus employee expectations
• Key outcome and results
• HR professional on the global stage

Module 3: Hiring and Recruiting

• Job analysis and evaluation
• Designing job description
• Recruiting candidates
• Assessments and selection process
• Interviewing techniques
• Designing and developing an interview process
• Succession planning and career development

Module 4: Talent Acquisition Strategy

• Tracking and locating the best talent
• Enlisting and attracting candidates
• Interviewing and assessing the candidate
• Selection and reference check
• Hiring and onboarding

Module 5: Employee Relations

• Role and responsibilities of employee relation
• Engaging employees
• Managing work-life balance
• Equal and unbiased opportunities for employees
• Handlining disciplinary issues and discrimination
• Ethical and compliance issues
• Exit interviews and termination (Fair or unfair)
• Handling grievances

Module 6: Training and Development

• Assessing training needs
• New hire orientation
• Types of training (Team-based, Individual)
• Adult learning programs & training techniques
• Training approach and planning the activities
• Designing employee training and development plans

Module 7: Health and Safety

• Data protection
• Employee health and safety
• Workplace hygiene and health issues
• Workplace security and accidents
• Privacy and confidentiality

Module 8: Performance Management and Career Development

• Performance management and performance appraisal
• Aligning organisations goals and objectives with performance
• Performance ratings
• Communicating performance development

• Performance management plans/Performance improvement plans (PIP)

• Employee potential, mentoring and coaching
• Employee promotion and transfer

Module 9: Employee Appraisal

• Designing and planning appraisal
• Appraisal systems and documentation
• Appraisal consultations and conversations
• Employee credentials and counselling

Module 10:  Employee Compensation Management

• Designing and amending compensation plans and policies
• Internal and external equity
• Employee motivation techniques
• Determining compensation theories
• Salary surveys
• Employee benefits and payroll
• Legal consideration

Module 11: HR Policies and Procedures

• Designing policies and procedures
• Leaves and holidays
• Compensation and benefits
• Health and safety of employees
• Employee conduct and adherence
• Anti-harassment and discrimination
• Employee contract and clauses

Module 12: FAQ’s, Roleplays, Case studies and Discussions

• Learn from HR leaders about HR best practices
• Gain a perspective on global HR policies and success factors
• Explore the technology platforms HR leaders leverage for success
• Design policies around various modules (Group activity)
• Presentations of best practices from the best organisations (Group activity-research based approach)
• Design and draft a blueprint of HR policies for your organisation (Individual Project)