Course Overview

Did you know that 85% of employees experience workplace conflict at some level, costing organizations billions annually in lost productivity? This reality underscores the critical importance of specialized training in conflict management and resolution to transform workplace disputes into opportunities for growth and collaboration.

Our comprehensive Conflict Management and Resolution Training Course equips professionals with the skills needed to identify, address, and resolve conflicts constructively, fostering a positive work environment and enhancing team dynamics for measurable business impact.

Why This Course Is Required?

Conflict Management and Resolution training is crucial for transforming workplace disputes into powerful catalysts for growth, collaboration, and innovation. Research reveals the staggering toll of unresolved conflicts, costing organizations billions annually in lost productivity, with a striking 85% of employees encountering conflict at some level, often resulting in heightened stress, disengagement, and costly turnover. 

Moreover, a 2024 study highlights the transformative impact of targeted training, demonstrating a remarkable 65% increase in participants’ confidence to navigate disputes effectively, empowering them to adopt collaborative and compromising approaches that preserve relationships and drive solutions. 

This course is indispensable for professionals seeking to master practical, evidence-based strategies to address conflict constructively. By equipping participants with actionable tools, it fosters a positive, inclusive work environment, enhances team dynamics, and builds resilience against the disruptive effects of interpersonal friction, ultimately contributing to organizational success and employee well-being.

Course Objectives

Upon completing this Masterclass in Conflict Management and Resolution Training successfully, participants will be able to:

• Learn about instinctive leadership responses to conflict
• Address any human conflict subtleties in your workplace
• Identify the difference between task conflicts, resource conflicts, and personality conflicts
• Study the CRIP model to unravel the conflict-management challenge
• Detect any purely hierarchal conflicts
• Build your adaptive leadership skills to lead people out of conflict
• Overcome the conflict escalation in your organisation

Transform your conflict management skills and drive team harmony-enroll today for immediate impact!

Training Methodology

This collaborative Masterclass in Conflict Management and Resolution Training delivers a powerful, immersive learning experience through carefully selected methodologies that balance theoretical knowledge with practical application. We’ve designed each element to ensure participants not only understand conflict resolution principles but can confidently apply them in real-world situations, creating immediate impact within their organizations:

• Lectures
• Seminars & Presentations
• Group Discussions
• Assignments
• Case Studies & Functional Exercises

Similar to all our courses, this training program follows the ‘Do-Review-Learn-Apply’ model, ensuring a structured, participatory approach for maximum retention and application in workplace settings.

Who Should Attend?

This Masterclass in Conflict Management and Resolution Training is ideal for:

• Managers and Team Leaders: Responsible for guiding teams through challenging interpersonal dynamics
• HR Professionals: Tasked with developing and implementing conflict resolution protocols
• Department Supervisors: Who need to maintain productive team environments
• Emerging Leaders: Preparing for roles with increased people management responsibilities
• Cross-Functional Team Members: Working in collaborative environments where conflicts naturally arise
• Customer-Facing Professionals: Dealing with challenging client interactions
• Project Managers: Coordinating diverse stakeholders with competing priorities
• Professionals from Any Background: Struggling to handle workplace conflicts effectively
• Students Preparing for Professional Environments: Seeking to develop essential workplace skills
• Anyone Experiencing Difficulty: In facing or handling conflicts in professional settings

Organizational Benefits

Companies who nominate their employees to participate in this Masterclass in Conflict Management and Resolution Training can benefit in the following ways:

• Understand how a lack of a strategic framework for managing conflict and change is impacting your business financially
• Acknowledge that illnesses caused by stress are preventable if organisations started listening to their employees before a problem escalates
• Learn how to set up and manage a workplace investigation pertaining to conflict
• Understand how HR and managers can work collaboratively to promote a culture of compassionate problem-solving
• Develop systematic approaches to transform workplace disputes into opportunities for growth
• Create a more positive work environment that fosters innovation and collaboration
• Reduce costs associated with employee turnover, absenteeism, and lost productivity

Research shows that unresolved conflicts cost organizations billions annually in lost productivity, with 85% of employees experiencing conflict at some level, leading to stress and turnover. Studies indicate that addressing conflicts empathetically strengthens relationships and lowers employee stress, cutting turnover rates by 20% in trained teams.

Empower your organization with conflict management expertise-enroll your team today and see the transformation in workplace harmony!

Personal Benefits

Individuals who participate in this Masterclass in Conflict Management and Resolution Training will gain:

• Advanced ability to recognize early warning signs of conflict before escalation occurs
• Sophisticated techniques to address issues effectively, impartially, and with emotional intelligence
• Enhanced leadership credibility through demonstrated conflict management expertise
• Increased team productivity by efficiently resolving disruptive conflicts
• Greater career advancement opportunities through mastery of this increasingly valued skillset
• Improved personal resilience when facing challenging interpersonal situations
• Transferable skills applicable across all professional and personal relationships
• Reduced workplace stress through better management of interpersonal tensions
• Heightened emotional intelligence and self-awareness in conflict situations
• Strategic communication skills that prevent misunderstandings and resolve existing conflicts

Course Outline

MODULE 1: SETTING THE SCENE

• The distinctions between a problem, a disagreement, and a conflict
• Different aspects of conflict – risks vs. opportunities
• Causes of conflict
• Signals to predict conflict
• Perceptions and how we process information can lead to conflict
• Behavioural styles and their impact on conflicts

MODULE 2: TYPES OF CONFLICT

• Open conflict vs. Hidden conflict
• Spontaneous and reflective action

MODULE 3: PRACTICALITIES – THE HOW TO’S

• Steps to clarify a conflict
• Conflict styles and outcomes
• Communication is key to conflict resolution
• Reflective listening
• Best practices on conflict resolution

MODULE 4: POWERFUL SCENES OF CONFLICT STYLES AND CONFLICT MANAGEMENT

• Conflict styles from some movie scenes
• Conflict management from movie scenes
• Compelling and influential scenes from “12 Angry Men”

MODULE 5: AN INSIGHT INTO THE PSYCHOLOGY OF CONFLICT

• How we compose our realities?
• A brief insight into what happens in a conflict situation
• The inner source of conflict
• Changing yourself
• Dealing with anger (yours and others)
• Choosing your battles
• When to say “No”

MODULE 6: SPONTANEOUS AND REFLECTIVE ACTION

• The Johari Window
• Stages of Conflict
• Creating the Win/Win
• Conflict Resolution Style Questionnaire

MODULE 7: THE ROLE OF COMMUNICATION IN CONFLICT RESOLUTION

• Conflict as communication
• Active listening skills
• Paraphrasing skills
• Powerful questions
• Body language
• Non-verbal and verbal communication skills
• Effective techniques for intervention strategies

MODULE 8: BENEFITS OF CONFRONTATION

• Preventing problems
• Getting focused
• Dealing with problems
• The three-step conflict resolution model
• How to increase positive information flow
• Why people don’t like to do what they are told
• De-stress and meditative options to use when things turn “ugly”
• Ways to control conflicts to increase productivity and performance

MODULE 9: COMMUNICATION ESSENTIALS

• The psychology of communication
• How to listen and ask thoughtful questions
• Why feedback sometimes goes wrong
• Conflict dynamics
• The main causes of conflicts
• Understanding the various dynamics of conflict and how to manage them

MODULE 10: COMMUNICATION TECHNIQUES FOR CONFLICT DE-ESCALATION

• Learning from negotiators
• How to create win-win outcomes
• Questioning techniques for conflict resolution
• The Conflict/Opportunity test
• Helping others through conflict
• The five most universal conflict resolution approaches and when to use them
• Case studies and role play

MODULE 11: TIPS FOR FUTURISTIC PLANNING

• Top tips for managing conflict at work
• How to take the anguish out of grievance and the dysfunction out of regulation
• The TCM Resolution Framework
• An overview of the resolution spectrum and the resolution index (RI)
• How to incorporate conflict-resolution into your recovery plan and people-management strategy?

Real World Examples

The impact of conflict management and resolution training is evident in leading initiatives:

• Audi AG (Automotive Industry, Germany)
  Implementation: Implemented a unique compliance training program styled after ‘Sin City’ to engage employees in conflict resolution and fraud detection, using immersive storytelling to address workplace disputes.
  Results: Captivated employees with innovative training, leading to a 35% increase in conflict resolution awareness and improved ethical decision-making across teams. 
• Vodafone Group Plc (Telecommunications, Global)
  Implementation: Introduced a blended learning pathway for conflict management, combining digital modules and in-person workshops to train employees on effective communication and dispute resolution.
  Results: Received sustained positive feedback with 80% employee engagement, resulting in a 30% reduction in internal conflicts and enhanced team collaboration.
• Hansgrohe SE (Retail/Consumer Goods, Global)
  Implementation: Deployed a best-in-breed learning platform to train 5,400 employees worldwide on conflict resolution and customer service, focusing on maintaining high-quality interactions during disputes.
  Results: Achieved 25% improvement in customer service ratings and a 20% decrease in workplace conflict escalations, ensuring consistent global operational quality.

Be inspired by real-world success-register now to build the conflict resolution skills your organization needs for workplace harmony!