Course Overview

A construction contract is a legally binding document that governs the rights and obligations of the parties involved. When disputes or breaches occur, claims can arise as a mechanism to assert rights under the express or implied terms of the contract. Claims may involve extensions of time, additional payments, or damages, making effective claims management critical for mitigating risks and ensuring project success.

Construction claims management involves proactive processes such as research, analysis, evaluation, and effective writing. These steps help prevent denied claims and reduce the expense associated with appeals or disputes. This Construction Claims Management Course provides comprehensive training on best practices for preparing, presenting, and defending construction contract claims. It equips participants with the skills to manage claims from initial appraisal through dispute resolution while minimizing risks and maximizing outcomes.

Designed by Zoe Talent Solutions, this course offers a clear and practical approach to understanding construction claims management processes and settlements, empowering employers, consultants, and contractors to train their teams effectively in this vital area.

Why This Course Is Required?

Construction projects are inherently complex, involving multiple stakeholders, tight schedules, and unforeseen challenges. Claims are often inevitable due to delays, scope changes, or contractual disagreements. According to research published by the American Society of Civil Engineers (ASCE), unresolved claims can increase project costs by up to 15% and lead to significant delays.

Effective claims management is essential for protecting project timelines, budgets, and stakeholder relationships. Proactive measures such as detailed documentation, timely submission of claims, and structured dispute resolution processes can prevent disputes from escalating into costly legal battles. A study by the National Institute of Quantity Surveyors (NIQS) highlights that well-managed claims contribute to smoother project execution and enhanced stakeholder trust. 

This course is vital for professionals seeking to navigate the complexities of construction claims management effectively. It provides the tools needed to prepare logical claims, defend against unjustified claims, and resolve disputes amicably—all while safeguarding project success and organizational reputation.

Ready to master construction claims management? Register now to secure your spot!

Course Objectives

Upon completing this Construction Claims Management Course successfully, participants will be able to:

• Provide contractual advice and identify the risks involved in construction contractual claims
• Prepare effective claims using the delay analysis techniques and associated costs
• Understand the procedures for record-keeping
• Determine the liability and quantify the damages
• Evaluate change orders and their impact in the claim process
• Assess the merits and defend the claims
• Understand the types of dispute resolution techniques

Transform your approach to construction claims—enroll today and develop essential skills for project success!

Training Methodology

This collaborative Construction Claims Management Course delivers a powerful, immersive learning experience through carefully selected methodologies that balance theoretical knowledge with practical application. We’ve crafted each element of the program to ensure participants not only understand claims management principles but can confidently apply them in real-world situations, creating immediate impact within their organizations.

• Lectures
• Seminars and Presentations
• Group Discussions
• Assignments
• Case Studies & Functional Exercises

We use the ‘Do-Review-Learn-Apply’ model in all our courses at Zoe Talent Solutions, ensuring that learning is practical, participatory, and immediately applicable.

Who Should Attend?

This course would be suitable for:

• Contract specialists and professionals
• Risk managers
• Mediators, Arbitrators and Adjudicators
• Planning Engineers
• Quantity Surveyors
• Commercial Directors
• Claims Engineers
• Employer’s and Contractor’s Representatives
• Project Managers

Organizational Benefits

Enterprises who nominate their employees to participate in this Construction Claims Management Course can benefit in the following ways:

• Ensure that your claims succeed and are dealt with in a timely manner
• Develop clear, structured narratives that empower readers to reach faster, more logical conclusions
• Implement good administration practices that can aid when dealing with disputes
• Minimize financial losses through effective claims management
• Mitigate legal and reputational risks associated with construction projects
• Streamline the claims process, saving time and resources
• Focus on core operations while efficiently handling claims

Studies show effective claims management helps contractors minimize financial loss resulting from incidents and claims. By promptly reporting and managing claims, contractors can ensure that they receive the appropriate compensation for damages or injuries, reducing the financial burden on their business. 

Empower your organization with skilled claims managers—enroll your team today and see the transformation across your projects!

Personal Benefits

Professionals attending this Construction Claims Management Course can benefit in the following ways:

• Gain understanding and confidence needed to successfully prepare, write and manage all manner of construction claims and responses
• Understand exactly what must be included in a claim
• Compile a claim in a logical sequence that will make it easy for readers to comprehend
• Enhance career prospects through specialized knowledge
• Develop expertise in a critical area of construction management
• Build confidence in handling complex claims situations
• Network with other professionals in the field

Course Outline

MODULE 1: Introduction to Construction Contract Claims

• Definition
• Construction claims – events and circumstances
• The basis of claims
• Claims under the construction contract
• Standard forms and applications

MODULE 2: Types of Construction Claims

• Claims for variations
• Claims for extension of time
• Acceleration and disruption claims
• Claims for additional payments
• Claims for damages under law

MODULE 3: Time

• Time of the essence
• Time at large
• Concurrency
• Acceleration
• The SCL extension of time protocol

MODULE 4: Essential Element of a Successful Construction Claim

• Cause
• Effect
• Entitlement
• Substantiation
• Documentations

MODULE 5: Monitoring the Construction Claims for Prevention

• Form of instructions
• Programme and progress
• Records and particulars
• Delays after the Time for Completion
• Claim prevention

MODULE 6: Formulation and Presentation of Construction Claims

• Research and investigating project documentations
• Structure of the report
• Use of the programme in a claim
• Delay analysis using planning techniques
• Prolongation cost claims

MODULE 7: Response to Construction Claims: Counter Claims

• Introduction
• Review of claims
• Defending the claim
• Counter claim
• Liquidated damages and general damages

MODULE 8: Avoidance, Resolution and Settlement of Disputes

• Dispute Avoidance
• Amicable Settlement
• Negotiation
• Mediation
• Arbitration

Real World Examples

1. Dubai Metro Project faced significant delays due to unforeseen site conditions but successfully resolved disputes through structured negotiation processes outlined in its contracts—saving millions in potential litigation costs while maintaining stakeholder trust.
2. Panama Canal Expansion Project, one of the largest infrastructure projects globally, encountered over $3 billion worth of disputed claims related to scope changes and delays but reached settlements through mediation facilitated by international arbitration experts.