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Live Online Training Schedules

Now participate in a live online course for a highly discounted fee of only $850, as a limited introductory offer.
(Terms and conditions apply)
CodeDateFormatFees 
QCRM1415 Feb - 17 Feb, 2021Live Online$1750Register
QCRM1417 May - 19 May, 2021Live Online$1750Register
QCRM1416 Aug - 18 Aug, 2021Live Online$1750Register
QCRM1415 Nov - 17 Nov, 2021Live Online$1750Register

Classroom Training Schedules

CodeDateVenueFees 
QCRM1401 Feb - 05 Feb, 2021Amsterdam$5695Register
QCRM1402 Aug - 06 Aug, 2021Seoul $5350Register
QCRM1414 Nov - 18 Nov, 2021Dubai$4750Register

Did you know you can also choose your own preffered dates & location? Customise Schedule

Course Overview

Total quality management (TQM) is the collective efforts made by an organisation to establish a work environment and culture in which employees continuously improve their ability to provide products and services at a value that customers will appreciate.

The term ‘total’ implies that all departments in the organisation are committed to the continuous improvement of operations. How does TQM help continuous improvement? Quality tools help assess and control levels of quality delivered by the organisation at regular and appropriate intervals to ensure that processes, procedures, guidelines, standards and ultimately quality are enhanced from time to time.

Creating a culture of continuous improvement within the organisation will not only help make the product or service better but will also make teams and the organisation better in terms of performance, quality of delivery and overall culture and perspective.

This Zoe training course will empower you with a complete understanding of total quality management and its relationship with continuous improvement.

By undertaking this Continuous Improvement in TQM Certification Course, you will not only understand what total quality management is but also be able to implement the same in your organisation while actively driving the implementation of a continuous improvement culture in the organisation.

Since total quality management is essential in any job role or industry, the knowledge gained through this course will help you successfully undertake higher roles and responsibilities, thus fostering career growth and progression.

Course Objectives

The main objective of this continuous Improvement in TQM Certification Course is to empower professionals with—

  • complete knowledge and understanding of total quality management and its relation with continuous improvement
  • the required skill, knowledge and confidence to play a significant role in implementing total quality management systems in the organisation, thereby facilitating career growth and progression
  • the adequate understanding, experience and exposure to devise measures and ways to guarantee continuous improvement within the organisation
  • the necessary knowledge and confidence to train other professionals on continuous improvement methodologies for total quality management
  • the capabilities and skill to contribute to organisational success through higher quality and continuous evolution of processes and practices to meet changing customer demands
  • the knowledge and awareness to review existing processes within the organisation and confirm adherence to total quality management guidelines
  • the required skillset and capabilities to work with advanced tools and techniques to implement total quality management and ensure continuous improvement
  • the knowledge, confidence and experience to work in any organisation or industry in quality management-related roles, thereby increasing avenues for career growth and progression

Training Methodology

Courses at Zoe Talent Solutions are customisable as per the training audience. Before each session, the course is thoroughly reviewed to check and make amendments, if necessary, as per the professional experiences of the training audience. Lectures are delivered by a highly experienced professional, using helpful audio-visual presentations for reference.

Trainee participation is encouraged through group activities, competitions, projects, etc. Trainees are also assigned a sample project during the course of the training. Relevant case studies are discussed to help trainees relate theoretical content to practical scenarios.

This course follows a unique, innovative and successful model defined by Zoe Talent Solutions, called the Do–Review–Learn–Apply Model.

Organisation Benefit

With professionals attending this Continuous Improvement in TQM Certification Course, organisations will benefit as follows:

  • Experienced and training employees to implement total quality management within the organisation
  • Well-trained and well-informed employees to devise and define ways to ensure regular enhancements in operations and other processes
  • Regular training of other employees regarding total quality management and continuous improvement
  • Regular audits of existing processes and systems to ensure best practice implementation for continuous improvement
  • Application of advanced methods and techniques for total quality management and continuous improvement
  • Organisational growth and development through increased quality and continuous enhancement and improvement of operations
  • Happier customers and employees because of a better work environment and high-quality product or service delivery

Personal Benefit

By enrolling for the Continuous Improvement in TQM Certification Course, professionals will derive the following benefits:

  • Complete knowledge and understanding of total quality management and its relation with continuous improvement
  • Increased skill and experience to play a significant role in implementing total quality management within the organisation, thereby increasing scope and opportunity for career growth and progression
  • Greater understanding and knowledge to identify and devise systems and measures to ensure regular checks on processes and operations to facilitate continuous improvement
  • Increased confidence and knowledge to train other employees on total quality management and continuous improvement
  • Enhanced skillset and potential to contribute to organisational success by successfully implementing total quality management and continuous improvement, both focused on the customer and employee, thus leading to greater customer and employee satisfaction
  • Increased understanding, experience and confidence to audit existing processes in the organisation and fix gaps to ensure continuous improvement
  • Greater understanding and confidence to work with advanced tools and techniques to implement total quality management and continuous improvement within the organisation
  • Enhanced skill set and capabilities to successfully undertake and fulfil responsibilities in any organisation or industry, thus increasing scope and avenues for career growth and progression

Who Should Attend

  • Senior leaders of an organisation who need to understand the importance of training employees to adopt a culture and mindset of continuous improvement
  • All functional and operational managers in the organisation responsible for managing projects and operations within the organisation
  • Quality managers responsible for ensuring adherence to quality standards set within the organisation
  • Internal and external auditors who need to ensure that the systems set up for quality management and continuous improvement are robust and sustainable
  • Human resource professionals and other stakeholders, including learning and development trainers, involved in building a culture of continuous improvement and quality sensitivity
  • Any other professional who would like to know more about total quality management and its relation with continuous improvement

Course Outline

The Continuous Improvement in TQM Certification Course covers the following topics regarding total quality management and continuous improvement:

Module 1 – Principles of Total Quality Management

  • Commitment from management
  • Employee empowerment
  • Continuous improvement
  • Customer focus
  • Process-centred
  • Integrated system
  • A strategic and systematic approach
  • Fact-based decision making
  • Effective communication

Module 2 – Requirements for Successful Implementation of Total Quality Management

  • Commitment
  • Culture
  • Continuous improvement
  • Customer Focus
  • Control

Module 3 – Tools for Continuous Improvement Under Total Quality Management

Module 4 – Components of a Sustainable Continuous Improvement System

  • Maturity-based transformation
  • Functional integration
  • Sustainability

Module 5 – Steps of a Continuous Improvement Cycle

  • Plan
  • Do/Implement
  • Check
  • Act

Module 6 – Steps to Implement a Continuous Improvement Culture

  • Ensure organisation-wide commitment
  • Make Kaizen an important part of the overall culture
  • Link Kaizen to job roles and responsibilities
  • Measure results
  • Communicate results

Module 7 – Benefits of Continuous Improvement

  • More engaged employees
  • Lower employee turnover
  • More competitive products and/or services
  • Better customer service
  • Proactive learning culture

Module 8 – Challenges to Continuous Improvement

  • Rapid market evolution
  • New leadership views
  • Improper tracking of results
  • Lack of communication and collaboration among stakeholders
  • Difficulties in prioritising improvement activities
Online Courses
Note
Customized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.
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Al Abraj Street (Marassi Drive),
Business Bay, Dubai, UAE

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England, E17 5JR

Ph: +44 7443 559344

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Due to the recent COVID-19 pandemic, we've decided to offer live online webinar training classes for all of our courses.


You can participate in our training sessions with the safety & comfort of your own home or office. This helps you fulfill your learning requirements, while availing massive discount on regular course fees.


Register for a live online session now.


To register for a course, please fill the information request form on the course page, or reach us through the live chat or WhatsApp using the apps below.

Live Online Training

Now participate in a live online course for a highly discounted fee of Only $850, as a limited introductory offer.

(Terms and conditions apply)