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Live Online Training Schedules

Now participate in a live online course for a highly discounted fee of only $850, as a limited introductory offer.
(Terms and conditions apply)
CodeDateFees 
LM2119 Oct - 21 Oct, 2020$1300Register
LM2125 Jan - 29 Jan, 2021$1800Register
LM2126 Apr - 30 Apr, 2021$1800Register
LM2126 Jul - 30 Jul, 2021$1800Register
LM2101 Nov - 05 Nov, 2021$1800Register

Classroom Training Schedules

CodeDateVenueFees 
LM2115 Nov - 19 Nov, 2020Dubai$3950Register
LM2125 Jan - 29 Jan, 2021Amsterdam$4750Register
LM2125 Jul - 29 Jul, 2021Dubai$3950Register

Did you know you can also choose your own preffered dates & location? Customise Schedule

Course Overview

Crisis Management and Contingency Planning are key elements of effective management principles. Rigorous testing and training go a long way towards ensuring the readiness of your organisation to handle emergencies. Risks are a huge part of life, and especially in businesses, foreseeing risks and being able to tackle them efficiently could prevent fatal, economical and brand-image related losses.

This program equips you with applicable insights and practical skills for navigating critical moments before, during, and after a crisis strikes. You will go through a hands-on learning journey, grounded in disruption response theory and psychology.

This course also guides participants to identify the probable risks or situations that may hasten a crisis or emergency and learn various techniques to deal with such incidents. You will also understand how to communicate effectively in turbulent times, better understand and address your own cognitive biases, restore trust with key stakeholders, draw meaningful conclusions from previous disruptive events, and prepare for potential future setbacks.

What is the importance of this “Crisis Management and Contingency Plan Training Course”? Emergency response scenarios can range from planning evacuation from a school affected by an earthquake to a telecommunications tower suffering a massive power outage, to the threat of an ex-employee leaking sensitive information. Therefore, effective decision-making based on preparedness is extremely crucial in managing such crisis situations.

This Zoe training course will empower you to devise more appropriate emergency plans that take into account a wide range of possible events, enable your organisation to cope with a crisis, and resume routine operations as soon as possible.

Course Objectives

Upon completing this Crisis Management and Contingency Plan Training Course successfully, participants will be able to:

  • Gain insight into the objectives and fundamentals of crisis readiness
  • Determine how to design quick-thinking team structures to deal with a crisis successfully
  • Learn how to communicate effectively and increase trust with your stakeholders
  • Understand the important components of a strategy manual
  • Gain practical knowledge through an interactive emergency simulation exercise
  • Reflect on your own cognitive biases and how best to address them
  • Examine previous crises encountered, learn the lessons from them, and plan for future events in your own environments
  • Create a Business Continuity and Crisis Response Plan for your organisation

Training Methodology

This collaborative Crisis Management and Contingency Plan Training Course will comprise the following training methods:

  • Lectures
  • Seminars & Presentations
  • Group Discussions
  • Assignments
  • Case Studies & Functional Exercises

Like all our training programs, this course also follows the ‘Do-Review-Learn-Apply’ model.

Organisational Benefits

Companies who nominate their employees to participate in this Crisis Management and Contingency Plan Training Course can benefit in the following ways:

  • When staff are offered this type of training, it is like management saying they have confidence in the employee and that they view the employee as a valuable asset
  • Learn how to minimise disruption periods that could lead to reduced production of products/services
  • Evaluate all possible ramifications in the event of a disaster, looking at the big picture rather than a series of disconnected steps
  • Employees will understand how contingency plans and planning processes operate within institutional settings

Personal Benefits

Individuals who participate in this Crisis Management and Contingency Plan Training Course can gain from it in the following ways:

  • Learn how to follow the protocol handling any unexpected situations effectively
  • Gain offer the responder a greater level of confidence to face crisis situations
  • Understand how to prevent losses by designing and employing preventative measures
  • Grasp how to move quickly into recovery mode rather than waiting for instruction

Who Should Attend?

This Crisis Management and Contingency Plan Training Course would be suitable for:

  • Individuals responsible for safety, emergency, or crisis management
  • Line managers and supervisors who would like to increase their understanding of emergency response best practices
  • Ministry or government regulators
  • Fire, safety, and security professionals
  • Risk, marketing, and insurance professionals
  • The designated incident, emergency, and crisis response professionals
  • Local fire and emergency response members
  • Other emergency response professionals
  • Individuals involved in:
    • Human Resource Management
    • Business Continuity
    • Organisational Resilience
    • Risk Management
    • Crisis and Incident Management
    • Emergency Management and Planning
    • Contingency Planning
    • Supply Chain Management
    • Security Management
    • Communications Management
    • Facilities Management

Course Outline

MODULE 1: INTRODUCTION

  • What Is Crisis Management?
  • Identifying a crisis
  • Crisis management basics
  • Crisis stages
  • What is a Contingency Plan?

MODULE 2: ESTABLISHING A CRISIS MANAGEMENT TEAM

  • The role of the crisis manager
  • Putting crisis management into action
  • Crisis management decisions
  • Case studies: 2004 Madrid bombings; 2002 Bali bombings

MODULE 3: CRISIS ACTION PREVENTION

  • Overview of prevention methods
  • Identifying the nature of the crisis
  • Vulnerability analysis
  • Risk assessment of hazardous materials
  • Developing the crisis management manual
  • Developing procedures to support crisis management policies

MODULE 4: CRISIS MANAGEMENT – CONTROL MODELS

  • Command and control systems
  • Crisis management – emergency planning
  • International laws
  • Local regulations

MODULE 5: EMERGENCY RESPONSE SCENARIOS

  • Common Crisis Management Plan Weaknesses
  • Contingency Plans
  • Damage Control
  • A Crisis Management Checklist

MODULE 6: WRITING THE EMERGENCY RESPONSE PLAN

  • Contents critical to the emergency response plan
  • Emergency organisation
  • Emergency procedures
  • Assessment of available resources
  • Plan implementation
  • Training employees
  • Distribution of emergency plan
  • Updating the plan

MODULE 7: ORGANISING INCIDENT CONTROL

  • Emergency Control Centres (ECC)
  • Communication at the ECC
  • Equipment needed
  • Resources needed
  • Emergency Response Teams (ERT)
  • Health and safety
  • Crisis Management Teams (CRT)
  • Forward Incident Control (FIC)
  • Control points

MODULE 8: EMERGENCY ACTION PROCEDURES

  • Response and media
  • Emergency action procedures
  • Evacuation procedures
  • Medical emergencies
  • Fire procedure
  • Explosion procedure
  • Hazardous materials
  • Environmental hazards

MODULE 9: BUSINESS CONTINUITY MANAGEMENT SYSTEMS (BCMS)

  • Implementing a BCM program, and its leadership
  • The BC Policy requirements
  • The BC strategy – how and depth?
  • Contingency and standby
  • Understanding stakeholders
  • Legislation’s, regulations, and standards

MODULE 10: LEADERSHIP AND DECISION MAKING

  • Leadership styles
  • Response styles
  • Operating beyond the plan
  • Case studies: Cuban missile crisis, Hurricane Katrina

MODULE 11: EMBEDDING BUSINESS CONTINUITY AMONG EMPLOYEES

  • Training needs analysis, skills, and competency framework
  • Developing a Competency Framework
  • Working with your employees to continuously improve your business continuity policies
Online Courses
Note
Customized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.
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Due to the recent COVID-19 pandemic, we've decided to offer live online webinar training classes for all of our courses.


You can participate in our training sessions with the safety & comfort of your own home or office. This helps you fulfill your learning requirements, while availing massive discount on regular course fees.


Register for a live online session now.


To register for a course, please fill the information request form on the course page, or reach us through the live chat or WhatsApp using the apps below.

Live Online Training

Now participate in a live online course for a highly discounted fee of Only $850, as a limited introductory offer.

(Terms and conditions apply)