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Live Online Training Schedules

DM1113 Sep - 17 Sep, 2021Live Online$1800Register
DM1106 Dec - 10 Dec, 2021Live Online$1800Register
DM1114 Mar - 18 Mar, 2022Live Online$1800Register
DM1113 Jun - 17 Jun, 2022Live Online$1800Register
DM1112 Sep - 16 Sep, 2022Live Online$1800Register
DM1112 Dec - 16 Dec, 2022Live Online$1800Register

Classroom Training Schedules

DM1105 Sep - 23 Sep, 2021Dubai$15875Register
DM1120 Dec - 24 Dec, 2021London$4750Register
DM1113 Mar - 17 Mar, 2022Dubai$3950Register
DM1113 Jun - 24 Jun, 2022Cairo$6250Register
DM1125 Sep - 13 Oct, 2022Dubai$15875Register
DM1126 Dec - 30 Dec, 2022London$4750Register

Did you know you can also choose your own preffered dates & location? Customise Schedule

Course Overview

With the wide range of services provided by the public sector across the wide spectrum of customers, the amount of customer data collected, processed and stored is significant. The recent buzz around digitisation and modernisation of public services mandates that with the amount of personal data collected and managed, public sector organisations have a fiduciary responsibility towards protection of the data of their customers and compliance to data protection standards.

It is the moral responsibility of public sector organisations to not only collect data only after informed consent of citizens but to also keep citizens informed of how their data will be utilised. On the other hand, citizens should have the right to privacy and the right to object to their data being shared or used for purposes that are of no benefit to them.

The right to information provides citizens with the authority to request public sector organisations to share relevant data as well as access their own data in possession of the organisation to make changes or simply limit sharing or usage beyond a specific point. Data sharing can have benefits such as efficient service delivery, but it should be utilised within specified limits.

Data protection legislation and laws in countries aim to safeguard the interests of citizens against the misuse of their personal data stored with public sector organisations, while the freedom of information laws provide citizens with the right to request for information held by public authorities and to access their own personal data at any point in time.

Both initiatives aim to build a government that citizens can trust because of transparency and accountability. In doing so, the main challenge faced by public sector organisations is managing the large sets of data and balancing requests for data protection and information sharing.

GDPR, also known as General Data Protection Regulation, has recently gained importance as a standard that ensures public sector organisations comply with a certain set of guidelines and that provides citizens the right to access their data, thus maintaining confidentiality and integrity of personal information.

Many public sector organisations, to whom GDPR applies, are finding it very difficult to review the large data sets they have to ensure that their data collection and storage is meeting all requirements of GDPR. Much of the information possessed by public sector organisations is irrelevant and of no use.

It is thus very necessary for public sector professionals to understand data protection and right to information thoroughly and identify best practices and technologies to manage data at this scale in a clear, transparent and compliant manner.

Adequate training of public sector professionals is key to the successful implementation of data protection and freedom of information practices across public sector organisations.

This ZOE training course will empower you with complete clarity on data protection and freedom of information and will help you understand both initiatives very thoroughly in order to maintain the right balance between data protection and data sharing.

It will also equip you with the necessary skills and knowledge to overcome challenges related to the two and to ensure smooth functioning of your organisation to build trust between citizens and public sector organisations. GDPR is a relatively new mandate in some countries, and awareness regarding GDPR is of utmost importance to any public sector professional.

This course offers a detailed insight into GDPR and the necessary steps to ensure successful implementation and compliance as per its regulations and requirements. This course is extremely important for you if you aspire to be a confident, well-equipped and trusted professional in the public sector.

Course Objectives

The main objective of this course is to empower public sector professionals with—

  • Complete knowledge and information of practices and laws related to data protection and data sharing
  • The necessary skill and confidence to manage large datasets of personal information of customers
  • The required know-how of what constitutes a valid request for information by any citizen
  • Strategies and techniques to overcome any challenge related to data protection and information sharing
  • Complete knowledge of GDPR and its necessary clauses and requirements to ensure that the organisation is complying with all required standards of data protection and security and information sharing
  • The relevant skill and capabilities to work with the latest technologies for data protection and information sharing

Training Methodology

The training methods used at Zoe Talent Solutions are customised across courses and depend on the topic as well as the trainee background and requirement. While presentations on the main topics of the modules of the course form major part of the course delivery, intermittent discussions, group activities, assignments, current scenario references and detailed scrutiny of recent related incidents in the trainee’s respective industry also form part of the training.

The training is in person (not remotely), which enables faster doubt resolution and more active trainee participation. Personal challenges faced by trainees at their workplace and workable solutions to these are also discussed.

The training format follows Zoe’s Do–Review–Learn–Apply Model.

Organisational Benefits

The Organisations whose employees attend this course will benefit in the following ways:

  • More skilled and capable employees to handle personal data of citizens sensitively and also make available relevant data to the relevant people at the relevant time.
  • Better data protection and faster response to requests of citizens for access of personal data.
  • Citizens’ trust in public sector organisations, thus happier customers.
  • Compliance with international standards and application legislations related to data protection and information sharing.
  • Competitive advantage in the global market.
  • Regular audits and reviews for compliance and data security and integrity checks, thus reducing risks to the reputation of the organisation because of data leaks or misuse.
  • Better technologies handled by highly skilled staff to efficiently manage huge datasets with least risk.

Personal Benefits

Through this course, public sector professionals will derive the following benefits:

  • Complete knowledge of data protection and information sharing, including practices and legislations related to both, to be able to do complete justice to both responsibilities as public sector professionals.
  • In-depth understanding of GDPR and requirements for any organisation that needs to be compliant as per its regulations.
  • Higher skill and ability to work with the latest technologies for maintaining data security and integrity.
  • Greater confidence in data management and decision making related to this, thus increasing one’s capability to handle more roles and responsibilities.
  • A platform to contribute to citizens by maintaining their data in a secure environment and providing seamless access to their information when needed.
  • Opportunities and ways to build transparency and accountability of one’s organisation towards its customers.

Who Should Attend?

  • Members of the top management of a public sector organisation – to thoroughly understand data protection, information sharing and the laws and liabilities of the organisation towards ensuring this
  • Human resource managers and executives who play an important role in creating a highly-skilled, value-driven workforce aligned to ensuring transparency and accountability in terms of information sharing and data protection, respectively
  • Auditors and compliance-related officials to ensure transparency and integrity of information and facts reported by public sector organisations as well as confidentiality and security of personal data of citizens
  • Lawmakers and executors concerned with ensuring compliance to laws and legal obligations related to data protection and freedom of information
  • Any other public servant handling sensitive personal data or any other personnel of public services who can contribute to overall data protection and freedom of information initiatives
  • Any private/mixed sector professional interested in understanding the liabilities of public sector organisations towards information sharing on request

Course Outline:

The course will cover the following areas that are critical for understanding data protection and freedom of information in public sector organisations:


Module 1 – Overview of Data Protection and Freedom of Information

  • Definition of data protection and freedom of information
  • Importance of data protection and information sharing
  • Difference between data protection and information sharing
  • Legalities around data protection and freedom of information
  • Role of technology in data protection and freedom of information


Module 2 – Principles for Data Collection

  • Limited data collection
  • Review of the value and importance of the end objective
  • No secret purpose
  • No creeping/subsequent purpose
  • Secure information
  • Citizen involvement
  • Organisation accountability


Module 3 – Principles for Freedom of Information

  • Right of citizens to public information and activities
  • Right of citizens to public/personal data and information access
  • Equality/No bias while considering information sharing requests
  • Requests for data in recorded form only (no data creation)


Module 4 – Guidelines for Data Sharing

  • Evident justification of request to meet a valid and useful outcome
  • Explicit legal basis
  • Transparency
  • Authorisation of decision making for sharing
  • Data sharing minimisation
  • Data retention and security


Module 5 – Data Sharing Arrangements in the Public Sector

  • Basis in primary legislation
  • Clarity to individual about usage and purpose
  • Extent of usage to match benefit from purpose to be achieved
  • Minimum data sharing policy
  • Strict access and security controls
  • Secure disposal of shared data when rendered irrelevant


Module 6 – General Data Protection Regulation (GDPR)

  • Definition of GDPR
  • Applicability of GDPR
  • Importance of GDPR
  • Benefits of GDPR
  • Challenges to organisations in understanding and implementing GDPR


Module 7 – Challenges in Data Protection and Ways to Overcome Them

  • Gaps in coverage across society
  • Lack of new and updated technologies
  • Cross-border transfer of information (different laws and regulations)
  • Balancing transparency and data protection
  • Unskilled/Inexperienced public sector personnel to handle sensitive personal data
  • Ensuring compliance to relevant standards and norms


Module 8 – Challenges in Information Sharing and Ways to Overcome Them

  • Validity of information sharing requests
  • Maintenance of information for easy sharing on requests
  • Balancing accountability with data protection
  • Lack of maturity of public sector personnel to handle sensitive personal data

General Notes

  • All our courses can be facilitated as Customized In-House Training course.
  • Course duration is flexible and the contents can be modified to fit any number of days.
  • As for Open Enrolment Courses, we offer our clients the flexibility to chose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
  • The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
  • FREE Consultation and Coaching provided during and after the course.
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