In the workplace today, it is not just the Intelligence Quotient (IQ) that is essential for success. Emotional intelligence (EI) in the workplace is vital to being an effective and high-performing member or leader in any team. Business professionals who understand the connection between emotions and actions and can apply EI skills to maximize effectiveness and stakeholder relationships have a stand-out advantage in any organization.

Who Should Attend?

• Business professionals who want to maximize their performance by increasing emotion management and self-understanding through emotional intelligence training
• Team-members
• Team-leaders and supervisors
• Human Resource Executive

Course Objectives:

By the end of the workshop, participants will be able to:

• Recognize the benefits of developing emotional intelligence (EI)
• Define EI competencies and origins
• Identify personal strengths and limitations using the Emotional and Social Competency Inventory
• Apply the researched EI competency framework to optimize professional performance and working relationships
• Build a personal development strategy

Course Outline:

The Definition, Origin, and Value of Emotional Intelligence

• Defining Emotional Intelligence (EI)
• Comprehending the neurological and physiological underpinnings of EI
• Relating the behaviors, impact, and challenges of EI on workplace performance
• Identifying your workplace relationships and their importance to yourself and others

Understanding the EI Competency Framework

• Defining the four domains in the Emotional Intelligence model
• Explaining the relevant competencies associated with each domain

Gaining Personal Insight into Your EI Competencies Through a Self-Assessment

• Describing your EI strengths and challenges to illustrate your ESCI profile
• Selecting potential developmental areas for enhancing your EI skills
• Being aware of your personal reactions to the self-assessment

Tools and Techniques for Increasing Competence in the Four Domains of EI

• Explaining each domain: Self Awareness, Self Management, Social Awareness, Relationship Management
• Describing developmental activities that will increase skill and understanding
• Practicing developmental activities associated with each domain

Identifying Areas for Improvement and Specific Steps for Developing Emotional Intelligence

• Consolidating information from assessment/reflection into an action plan
• Planning specific techniques to act on improvement areas
• Devising methods to maintain focus on development plans

General Notes