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E-Government and E-Governance: Digital Government in Public Service Course » PSM02

E-Government and E-Governance: Digital Government in Public Service Course

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07 Jul - 09 Jul, 2024Live Online3 Days$1400Register
09 Sep - 13 Sep, 2024Live Online5 Days$2050Register
18 Nov - 22 Nov, 2024Live Online5 Days$2050Register
16 Dec - 24 Dec, 2024Live Online7 Days$2867Register
24 Jun - 05 Jul, 2024Barcelona10 Days$9425Register
28 Jul - 30 Jul, 2024Doha3 Days$3500Register
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04 Nov - 08 Nov, 2024Amsterdam5 Days$5125Register
02 Dec - 13 Dec, 2024Dar Es Salam10 Days$8225Register

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Course Overview

Society is becoming increasingly tech-savvy and with it rises the need for e-governance. E-government, also known as electronic government, is one that primarily uses information and communication technologies to improve activities of public sector organisations.

E-government offers online services through digitisation and uses technology for economic development. With the private sector advancing rapidly in the use of technology to get all transactions and interactions online, the public sector is left with little time to wait to implement these.

Each public sector organisation needs to define e-governance for itself, one that suits its employees, customer and service objective, and move towards implementing the same at a fast pace. Establishing a definition of the e-governance style an organisation should adopt is the first step to building a strategy for setting up e-governance because the definition of what constitutes e-governance could differ across organisations depending on their values, goals and culture.

Against the common belief, e-governance is not restricted to website, email or online transactions; these are part of the activities and functions of e-government. Service provision to the public 24/7, digital democracy through email, teleconferencing facilities and other updated technologies and economic development by increasing the quality of service delivery through technology are the three broad categories addressed when implementing e-governance.

Introducing e-governance into a public sector organisation is not an easy task and hence needs to be done carefully to ensure success. As a result, public sector organisations need to devise strategies, re-engineer their processes and systems to support digitisation and modernisation and then implement e-government initiatives.

Process (re-engineering them to support digitisation), people (training and upskilling public sector employees to use updated technology) and technology (assessing an organisation’s infrastructure and identifying the new and updated technologies that need to be introduced) are the three critical success factors for understanding organisational readiness to move to e-governance. With the changing landscape of customer demand and requirements, public sector organisations are left with no option but to move to an e-government arrangement.

This ZOE training course will empower you with end-to-end knowledge and experience of e-governance. Since the style of management and governance in each organisation differs depending on various factors, this course will give you the necessary perspective to strategise and focus on the correct aspects of your organisation in order to successfully implement and manage e-governance.

Undertaking this E-Government and E-Governance: Digital Government in Public Service Course course will prepare you to play a pivotal role in the introduction of e-governance within your organisation, in turn providing you with a platform to demonstrate your capabilities and secure your growth and progression within your organisation.

By helping your organisation move towards digitisation and modernisation using the knowledge and experience gained through this course, you will establish a career in a competitive organisation and will build your confidence, experience and exposure to work in any other organisation using advanced technologies.

Course Objectives

The main objective of this E-Government and E-Governance: Digital Government in Public Service Course course is to empower public sector professionals with—

  • in-depth understanding of all principles, processes and steps related to e-governance and its introduction in a public sector organisation
  • perspective to strategize and identify the type and style of e-governance to be introduced in one’s organisation, depending on culture, values and goals
  • the necessary skill and capabilities to work with the most updated and advanced technologies
  • experience and exposure to identify and overcome current challenges being faced by one’s organisation
  • the ability to make the best use of available technologies to make one’s organisation competitive and provide the best and most convenient services to citizens
  • the complete skillset necessary for one to remain competitive in the rapidly evolving public sector space

Training Methodology

The training delivered by Zoe Talent Solutions is in person and fosters active participation among trainees. The flexibility for customising the training as per the skill and role level of the trainee or group of trainees makes the content as well as delivery most relevant and effective.

The training includes presentations, discussions, debates, role-plays, competitions, etc. to ensure maximum participation and retention. The trainer helps relate the training content and cases to the trainee’s real-life work scenario, which improves interest in the training.

Like all Zoe Talent Solutions courses, it follows our Do–Review–Learn–Apply Model.

Organisational Benefits

With public sector professionals attending the course, the organisation will benefit in the following ways:

  • Ideas, suggestions and actions to introduce or enhance e-governance within the organisation to have a competitive advantage in the global market space
  • A highly skilled and experienced workforce to strategise and take forward the implementation of e-governance in the organisation, with little or no risk of failure
  • A naturally trained and capable workforce to work with the most updated technologies to support digitisation and modernisation, thus reducing ongoing training costs drastically
  • Lower rate of attrition because employees find themselves working with organisations using the most advanced technologies, an advantage for their growth and development in the public sector
  • Reduced risk of human error because of digitisation
  • Better service delivery to customers and hence higher customer satisfaction

Personal Benefits

Through this E-Government and E-Governance: Digital Government in Public Service Course course, public sector professionals will derive the following benefits:

  • In-depth understanding of e-governance and the necessary experience to ensure successful implementation of the same
  • Increased confidence to drive change and operate online management through e-governance within your organisation
  • Increased knowledge of the latest technologies used for digitisation and modernisation
  • A more secure career by introducing the newest form of governance within the organisation, in turn, building one’s competency and competitiveness with market standards
  • Greater agility and responsiveness to additional roles and responsibilities, and thus faster growth and progression within the organisation
  • Providing faster and more convenient services to citizens

Who Should Attend?

  • Senior members of an organisation (Directors, Board Members, etc.) – to thoroughly understand all important aspects of e-governance to be able to successfully implement and sustain the same within the organisation
  • Investors and shareholders who are part of or want to be part of a firm’s delivery and function
  • Members of human resource departments of an organisation responsible for creating a positive, performance-driven, technologically skilled work culture for better results in terms of efficiency, quality and innovation.
  • Auditors and other members responsible for ensuring transparency and integrity of information during and after the process of digitisation
  • Any other personnel of public services who would be part of the functioning of e-governance once introduced within a public sector organisation
  • Any non-public sector professional interested in e-governance and digitisation of services for better quality, faster delivery and more convenience

Course Outline

The course will cover the following areas that are critical for a thorough understanding and successful implementation of e-governance:

Module 1 – Overview of E-Governance

  • Definition of e-governance
  • Necessity of e-governance
  • Components of an e-government

Module 2 – Types of E-Governance

  • Government to citizen
  • Government to business
  • Government to employee
  • Government to government

Module 3 – Importance of E-Governance

  • Address problems and challenges due to outdated technologies and systems
  • Increased involvement of local governments through reforms and change management
  • Increased transparency and accountability because of citizen involvement and access to information
  • Lesser risk of corruption and other fraudulent activities
  • Increased efficiency and quality of services
  • Enhanced economic competitiveness

Module 4 – Components of a Strategy to Set Up an E-Government

  • Definition of key areas to be addressed and customers to be identified
  • Vision explaining the organisation’s plan and concept for e-governance
  • Specific and measurable goals and objectives
  • Identification of policies necessary for successful implementation of e-governance
  • Defined methodology to assess organisational readiness
  • Process for identifying and prioritising e-government initiatives
  • Robust business model to sustain e-government initiatives

Module 5 – Criteria for Determining Priority of Initiatives to Implement E-Governance

  • Funding availability
  • Return on investment
  • Organisational readiness
  • Customer demand

Module 6 – Steps to Building an Effective Strategy for E-Governance Implementation

  • Review organisation function and determine the most apt form of e-governance
  • Identify gaps in current technologies and processes
  • Decide relevant processes and technologies to be introduced as part of e-governance
  • Devise a time-bound plan for implementation
  • Identify a method to prioritise steps and initiatives
  • Train and prepare employees for change
  • Implement initiatives as per priority defined
  • Keep a check on return on investment

Module 7 – Success Factors of Implementation of E-Governance

  • Involvement of state and local governments
  • A good relationship between central and local governments
  • Cooperative leadership and taskforce
  • Advanced technology
  • Highly skilled workforce and customer-oriented work culture
  • Support and involvement of citizens

Module 8 – Indicators of Implementation Success

  • Infrastructure
    • Increased connectivity and data processing capacity
  • Governance
    • E-government management framework
    • Policy and regulatory framework
  • Institutional capacity
    • The geographical reach of public services
    • Training imparted successfully
    • Business processes re-engineered
  • Customer satisfaction with public services
    • Opinion surveys
    • Online feedback forms
    • Accessibility by the rural population
    • Regular and efficient data sharing and transparency

Module 9 – Challenges to Implementation of E-Governance

  • Reluctant local governments
  • Resistance to change by employees and other associated organisations
  • Lack of leadership support and cooperation
  • Poor change management
  • Untrained, technologically challenged employees
  • Lack of accountability and transparency
  • High costs
  • Political pressure and external interference

General Notes

  • All our courses can be facilitated as Customized In-House Training course.
  • Course duration is flexible and the contents can be modified to fit any number of days.
  • As for Open Enrolment Courses, we offer our clients the flexibility to chose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
  • The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
  • FREE Consultation and Coaching provided during and after the course.

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