Course Overview

What is Delegation Skills? Delegation and the use of delegation skills is not a science but an art of having the right person at the right place. Efficient delegation aids managers to cultivate, empower and stimulate their teams which is vital for employee development and retention. It also empowers individuals to take on responsibilities and contribute more to organizational success.

Delegation Skills is a great team-building tool. How does Delegation help an organization? Many managers have no time, are unable to focus on critical tasks due to multi-tasking and give into constant burnouts. Managers always have the temptation to attain perfection be doing things by themselves.

They usually think that none can do a job at the same degree of quality. They have to do it themselves. This is when mastering Delegation Skills will help enlarge reach, be effective in time and priority management and achieve work-life harmony.

Theodore Roosevelt, an American statesman, politician, conservationist, naturalist, and writer, once said, “The best executive is the one who has sense enough to pick good men to do what he wants to be done, and self-restraint enough to keep from meddling with them while they do it.”

At Zoe Talent Solutions, we offer expert training to develop practical Delegation Skills with tools and techniques which are of paramount importance for any business owner, supervisor or manager.

The power to effectively delegate enhances personal productivity to do more things in the least possible time and increases accountability that helps people develop to make a successful organization. Effective Delegation gives managers more space and time to focus on core business activities, and also take off the pressure and work-related stress.

Course Objectives

The main objectives of this training program on Effective Delegation Skills are to enable you to—

• Understand the principles, tools, and steps for an effective delegation
• Pick the right individual for the right tasks and jobs at hand- Whom, and Why
• Create an effective delegation plan and process
• Delegate and assign the appropriate level of rights and authority to get things done
• Give better directions to subordinates for better delegation results
• Monitor and evaluate delegation results and giving feedback
• Learn the key steps and methods for effective influence during the delegation
• Recognize common delegation difficulties and how to prevent them

Training Methodology

We at Zoe Talent Solutions offer you customization for all your training courses to suit the training requirements of the audience and their professional backgrounds. Our programs are very practical in nature. Classroom sessions with powerful presentations by well-experienced trainers form a major part of the program.

Participation is highly encouraged through group discussions, questions, group activities, case studies, demonstrations, etc. Trainees are also encouraged to share their experiences and best practices from various international organizations from where they attend these courses. Zoe Talent Solutions’ courses follow the Do–Review–Learn–Apply Model of training.

Organisational Benefits

Organizations professionals taking up this Effective Delegation Skills Training program will benefit in the below ways:

• The organization will have employees more efficient in their work
• Employees will be able to manage time well and deliver tasks on time
• The organization would recognize talent have a healthy succession plan
• Tasks well delivered will ultimately increase the profitability of the business
• There will be a more structured and organized process of work within the organization
• There is an overall improved work atmosphere within the organization

Personal Benefits

Individuals attending this Effective Delegation Skills course will have the below advantage:

• They will have job satisfaction as they are allowed to take on responsibilities
• Individuals hidden talents are brought out as they are put into different tasks and roles
• There is a stress-free environment as individuals focus on individual tasks
• Individuals are groomed to take up higher positions within the organization
• Effective delegation can be used in social and community life as well
• There is a good work-life balance from people who master these skills

Who Should Attend?

Every employee who is engaged in multi-tasking and is constantly under time pressure to deliver results should take up this program. This training course is also a must for managers, supervisors, management, entrepreneurs, and business owners. Project Managers, Event Managers, co-ordinators and project leaders should master these skills to be the best in delivering work on time.

Course Outline

This Effective Delegation Skills training program will include the following areas that are crucial to understanding the key concepts of delegation:

Module 1

• Introduction to Delegation
• Understanding Effective Delegation
• Benefits of delegation: Manager and Employee
• Prioritizing tasks and work to be delegated
• Active and Reactive tasks
• Whom and What to Delegate
• Levels of Delegation

Module 2

• Concepts of Delegation
• Recognizing benefits and barriers to delegation
• Time Management
• Priority Management
• Task Classification
• Employee types and classification
• Handing incorrect delegation
• Motivation and influence

Module 3

• Effective Delegation Styles
• Types of Delegation
• Communication types in effective delegation
• Different work relationships
• Maintaining responsibility and accountability balance
• Levels of rights and authority delegated

Module 4

• Having an open mindset
• Being critical and judgemental
• Positivity of a positive mind
• Critical questioning
• Problem-solving questions
• Analysis and evaluation

Module 5

• Approach to Effective Delegation
• SMART Approach
• Delegation and ‘Dumping’
• Monitoring and Evaluating performance without taking over
• Micro-management and control
• Constructive feedback

Module 6

• Delegation Challenges
• Perfectionism drawbacks
• One-man show and burnouts
• Lack of Delegation in an organization
• Effective and In-effective delegation
• Do’s and Don’ts of corporate delegation
• Designing a Pre-delegation checklist

Module 7

• Steps to Effective Delegation
• The right person to the right task
• Handing over the right task in the right manner
• Monitoring progress
• Follow-up, feedback and action plans
• Performance review of tasks delegated
• Recognizing success and rewards

Module 8

• Delegation as an Inter-personal skill
• Communication Skills
• Briefing styles
• Leading from the front
• Coaching and training
• Practical delegation tips and techniques

Module 9

• Recognizing people skills and talents
• Individual Development and growth plan
• Handling tasks- Start to Finish
• Reporting of delegated tasks
• Potentials for succession planning
• Exercise and Group Discussions