Course Overview

Do you believe that objective performance management system will lead to the business growth of your organisation? Do you believe that a structured Performance Management system in the organisation will increase the levels of satisfaction, motivation, and rate of retention in the organisation? Performance Management is critical to the success of any business.

It is a continuous process of managing the performance of the employees as soon as they enter the organisation. The focus here is to plan and align the goals of the employees to strategic goals of the organisation, review and assess progress, and develop the knowledge, skills, and abilities of people. So, how does performance management help the appraisee and the appraiser?

It provides a space of open discussion amongst the appraisee and the appraiser to advance career and strengthens the relationship of the manager and the employee.

With the changing times, as well as the change in the mindset of the employees, it has become critical to manage the life cycle of an employee into the business with more transparent and open policies, uniform reward and promotion decisions.

While also encouraging them for further learning and growth which leads to a positive mindset in their job satisfaction, motivation and performance.

This course on Effective Performance Management training by ZOE Talent Solutions will help you evaluate the efficiency of the organisation’s Performance Management System and work towards aligning it with the business objectives.

This course will further equip the participants with the right knowledge, skills, and attitude towards paving a path of growth and success for their own team members and business.

Course Objectives

This course will empower you to:

• Understand the importance, purpose, and impact of a strong and robust Performance Management on the culture and growth of the organisation
• Creating and implementing a robust process of performance management
• Strategize and align the performance management framework to culture, business growth, and other related systems – namely Career Development, Career Ladder and Succession Planning
• Understanding key behaviour required to promote performance management rather than conducting the exercise of performance appraisal as a ritual

• Using the Balanced Scorecard as a Strategic Tool in measuring Performance
• Understand how to be on the look-out for average and poor performers to guide and motivate them timely to become better performers
• Learn the ways to set the expectations right through objective goal-setting, KRA, and KPI
• Understand how to reward for good performance – both financially and non-financially
• Understand the importance of transparent and open communication for satisfaction and retention in the team
• Learn how to coach and share constructive feedback
• Preparing self for reviewing the team members

Training Methodology

We at ZOE Talent Solutions will employ a variety of proven adult learning methods to ensure comprehension and retention of the information presented. This will include interactive presentation, discussions, videos, case studies, role plays and exercises.

ZOE Talent Solutions follows the approach of ‘Do-review-learn-apply’ methodology.

Organisational Benefit

The organisation will reap the following benefits by taking this course:

• Increased employee satisfaction
• Increase in the rate of retention
• Culture of transparency and performance
• Uniform and fair policies
• Growth in business

Personal Benefits

The employees who will experience this training will get the following benefits:

• Understand how to handle team effectively
• Understanding the strengths, and weaknesses of the team members
• Have better communication with team members
• Help team members grow and develop by setting expectations and sharing regular feedback
• Lead a motivated team

Who Should Attend?

Zoe Talent Solutions recommends this course for:

• Senior Leadership and Management Team
• C – Level Executives
• Department Heads
• Team Managers
• Team Supervisors
• Quality Assurance/ Audit Professionals
• Project Management Head
• HR Head / HR Manager / HR Executives
• People with leadership potential

Course Outline

This training program includes the following modules for better understanding and application:

MODULE 1- UNDERSTANDING THE CURRENT TREND IN PERFORMANCE MANAGEMENT

• History and challenges of Performance Management in the 21^st century
• Role of performance Management in enhancing the culture, and gaining competitive advantage
• The life cycle of the employee in the organisation
• Ideal Performance Management cycle and the process of performance appraisal
• Review of the current Performance Management framework of the organisation

MODULE 2- EMBEDDING PERFORMANCE-ORIENTED CULTURE IN THE ORGANISATION

• Setting the measures of performance, review, and assessment
• Setting and communicating the objectives for performance
• Understanding the behaviours that drive performance
• Linking the challenges of performance management to the appraisal process
• Objective assessment, and rating of performance
• Observing early signs of performance issues
• Understanding why the issues of performance are sometimes left unaddressed by the managers

MODULE 3 – PERFORMANCE REVIEW MEETINGS

• Understand how to structure the performance review meetings
• Understand how to communicate with the team members during the performance review meetings
• Understand how to give constructive feedback
• Asking the right questions
• Empathy and Emotional Intelligence
• Review and next steps

MODULE 4- IMPLEMENTING THE PROCESS OF PERFORMANCE MANAGEMENT

• Preparing self for the review meeting
• Preparing the team members for a review meeting
• Understand how to diffuse the emotional impact on the team during a review meeting
• Understand how to listen patiently and respond

MODULE 5- DEALING WITH POOR PERFORMANCE

• Probing the root cause of poor performance and getting to the core of the problem
• Understanding how well the issue of poor performance can be addressed though Performance Management
• Understand how to communicate the performance improvement plans with positivity
• Addressing seamless incorporation of change management into the performance management process

 MODULE 6- COMMUNICATION DURING PERFORMANCE REVIEW MEETING

• Identifying support material before sharing feedback
• Choosing words carefully
• How to speak positively to avoid a biased approach
• Focus on behavioural change
• Clarifying and checking for shared understanding and mutual agreement on further objectives
• Pitfalls while communicating with the team members

MODULE 7 – MANAGING THE ENTIRE PROCESS

• Understand how to keep them motivated during the Performance Management process
• Using money as a tool for motivation
• Understanding the difference between reward and motivation
• Balancing the reward in the team
• Empowering individuals via recognition, challenge, and delegation
• Stress Management

MODULE 8- FROM GOOD PERFORMANCE TO GREAT PERFORMANCE

• Understand how to conduct unbiased review of the team performance
• Benchmark core competencies and identifying potential
• Your role as a coach
• Identifying potential for Succession planning, and retention issues
• How to delegate for a better performance
• Creating an environment where the team members can thrive
• Identifying star performers, potential performers, silent superstars
• How to apply the findings?
• Personal development plan

MODULE 9: UNDERSTANDING CAREER DEVELOPMENT, AND SUCCESSION PLANNING

• Introduction to Succession Planning
• Effective Assessment Tools used to identify potential successors
• Introduction to Balanced Scorecard – a Performance Management Tool
• Developing the scoring mechanism for Balanced Scorecard