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Live Online Training Schedules

CodeDateFormatFees 
OA0412 Apr - 16 Apr, 2021Live Online$1800Register
OA0412 Jul - 14 Jul, 2021Live Online$1300Register
OA0411 Oct - 15 Oct, 2021Live Online$1800Register

Classroom Training Schedules

CodeDateVenueFees 
OA0404 Oct - 06 Oct, 2021Amsterdam$4100Register

Did you know you can also choose your own preffered dates & location? Customise Schedule

Course Overview

Every business needs great office administrators. The success of every flourishing business is excellent office administrators, be it a clerk, coordinator, secretary, or an office manager.

This job takes a special kind of person to perform such tasks. Efficient workers of an organization have often labelled the fuel for that organization; in that sense, Office administrative assistants are like the engine that coordinates, regulates, and keeps things going. The main function of such roles is to guarantee the smooth operation of all processes within an organization.

This role involves lots of responsibilities, involving specialized skills and knowledge to become an efficient administrator. Efficient administrators must possess organizing skills and the qualities to be fast, flexible, efficient, detail-oriented, know to prioritize and work independently.

Excellent communication skills are also vital since administrators are required to coordinate and communicate with people from different departments and cultural backgrounds regularly. These are skills that can empower you to handle administrative duties and responsibilities.

So whether you want to upskill as a successful Administrator or if you are looking for a job as an Administrative Assistant, or looking to grow into the role of an Office Manager.

This Administrative Skills Training Course offered by Zoe Talent Solutions will empower you to achieve great success in the roles you would play in the workplace.

This preparation program will assist you to attain all the required competencies that are vital for succeeding as an administrative assistant.

Each module of the program will reveal useful techniques and tips that will allow you to achieve the efficiency and productivity at the work you do.

The complete training process is very practical and you will be engrossed in numerous exercises and various activities during the program.

Course Objectives

By the end of the Administrative Skills Training Course, participants of this program will be able to:

  • Improve their organizational skills and show new levels of productivity
  • Organize file systems to enhance overall efficiency
  • Write business letters, documents, and email communication
  • Effectively use business office applications
  • Execute office processes efficiently
  • Develop plans to accomplish their responsibilities more effectively
  • Comprehend the methods of Planning, Organizing and Regulating
  • Understand the abilities of Priority Management
  • Discover ways to make quicker decisions
  • Understand Emotional Intelligence and its principles at work
  • Strengthen telephonic skills to better serve employees and customers
  • Understand the basics of data management for better productivity
  • Become a master of time management techniques
  • Improve your stress endurance skills

Training Methodology

Zoe Talent Solutions has devised this training program on the Administrative Skills Training Course for people at office administration levels.

This training is very interactive as participants from all backgrounds participate in this program and share their own administrative experiences and tasks.

Customized modules can be assembled for administrative specific learning. This program involves discussions, activities, and role-plays.

At Zoe Talent Solutions training programs, we follow the Do–Review–Learn–Apply Model to integrate the learnings into office work.

Organisation Benefit

The organizational benefits of employees who take part in this Administrative Skills Training Course will be as follows:

  • Refine your understanding of the business and the organization
  • Become a multicultural individual and handle people differently
  • Participants improve their written communication
  • Understand how to handle customer complaints
  • Develop stronger relationships with your coworkers and organization
  • Increase your efficiency to benefit you and your company
  • Use interpersonal connections in the workplace
  • Use automated software and basic accounting software
  • A decline in workplace stress is noticed

Personal Benefit

Applicants who enroll in this Administrative Skills Training Course will benefit in the following ways:

  • Improve verbal and non-verbal communication skills
  • Learn to build better connections and business relationships
  • Explore different personality types and adapt to behaviours suitably
  • Participants become goal-oriented in different aspects of their life
  • Enhanced assertiveness is observed among the participants
  • Increased self-value leads to increased motivation
  • Individuals are able to manage personal and work time effectively

Who Should Attend

Our Administrative Skills Training Course is of importance for everyone plans to have a career as a skilled administrator:

  • Office Managers
  • Administrators
  • Secretaries
  • Receptionist
  • Administrative Assistants
  • Administration Officers
  • Personal Assistant (PA)
  • Executive Assistant (EA)
  • Virtual assistant
  • Legal or medical administration officers

Course Outline

The course outline and the areas that would be covered during the Administrative Skills Training Course are as below:

Module 1: Importance of an Administrator

  • Finding your job importance and value
  • Understanding Your Business and Organization
  • Work Management: Best Practice techniques
  • Skills to be a productive Administrator
  • Handling Processes and People
  • Inter-Departmental Management

Module 2: Fostering an Operational Office Management System

  • Techniques and Principles for a successful administrator
  • Designing a process flow for different office work
  • Forming schedules and To-Do Lists
  • Efficiently using Planners and Outlook
  • Building an office management system that works
  • Framework for a successful Office Management
  • Implementing administrative workflow

Module 3: Developing into a Successful Administrator

  • Creating value and recognition for the position
  • Fostering a positive attitude in the workplace
  • Being assertive and maintaining the right balance
  • Having command of the responsibilities
  • Being a successful Negotiator and Influencer
  • Managing Working connections at deferent levels
  • Understanding Conflict Management

Module 4: Forming a Serving Attitude and Mindset

  • Serving internal and external clients and stakeholders
  • Understanding the root cause of people needs
  • Removing services barriers and becoming accessible
  • Best methods to build rapport
  • Delivering excellent customer service
  • Grow Into becoming the face of your organization
  • Handling complaints sensitively

Module 5: Basic Office Softwares and Technology

  • The use of technology
  • Heading towards a paperless system
  • Using office technology to the fullest
  • Document processing Softwares
  • Worksheet Softwares
  • Presentation Softwares
  • Information and Data Management
  • Developing Statistical Information
  • Desk Management

Module 6: Event and Travel Management

  • Travel Arrangements
  • Events Management
  • Meeting Management
  • Business Correspondence and Communications
  • Filing and Documentation of files
  • Effective ways of handling papers
  • Basic Accounting Skills

Module 7: Corporate Meetings

  • Organizing Business meetings
  • Elements of productive meetings
  • Coordination of business meetings
  • Preparing meeting agendas
  • Monitoring timelines
  • Drafting the minutes of meetings

Module 8: Time Management Skills

  • Effective Time Management
  • Diary Management
  • Calendar management
  • Managing Interruptions
  • Multitasking Skills
  • Dealing with Complex situations
  • Handling Conflicting Priorities
  • Maintaining time logs

Module 9: Telephonic Skills as an Office Administrator

  • Productive telephonic methods
  • Telephone Etiquette and behaviour
  • Principles of effective listening
  • Professional business calls
  • Phone systems and applications
  • Handling difficult callers

Module 10: Records Management and Filing

  • File Management Techniques
  • Creating efficient filing systems
  • Organizing your office processes
  • Organizing physical files
  • Organizing electronic files
  • Document control
  • Records Management Systems
  • Best Practices

Module 11: Effective Interpersonal Office Skills

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Note

Customized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.

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