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Course Overview

This training programme will provide the delegates with the techniques and skills required for managing, creating and writing emails in a professional manner with effective email structures, creating email templates, signature and much more. Learn the ways to design and draft emails that are concise, clear and self-explanatory.

Who Should Attend?

All Professionals wanting to enhance their email writing skills.

Course Objectives:

By the end of the course, participants will be able to:

  • Acquire knowledge to brand broadcast emails and write professionally
  • Acquire knowledge to work within the guidelines or the rules of thumb to ensure clear, professional and effective emails
  • Review the email recipients carefully
  • Make use of the perfect grammar since it is a matter of concern
  • Acquire knowledge to write for the reader beginning with essential and productive subject lines
  • Acquire the knowledge to minimize the regrets of the sender by proofreading
  • Acknowledge the concepts of netiquette
  • Make the maximum of ‘electronic mail estate’
  • Format messages for clarity
  • Grasp the inbox utilizing email functions and some core fundamental principles
  • Understand the effective email structures to obtain clarity and successful communication
  • Boost and Grow a heightened awareness of the capability perils of Virtual (Digital) conversation

Course Outline:

Module I

  • Introduction
  • Email Usage Evaluation
  • Objectives of the workshop

Module II

  • Email Etiquette: An Introduction
  • Email Security concerns
  • Description: Big Brother Maybe Reading Your Email
  • When Cyber-Slackers Log-on: Productivity is Lost
  • The situation of Getting Fired through Email misuse and abuse
  • Description: Email Can Be Embarrassing
  • Effects on Reputations and Revenues through email abuse
  • Email: Misinterpretation is easy

Module III

  • Structure creation for Success
  • The concept of Forward-To-CC-BCC
  • Urgent: Overview
  • The difference between High Importance vs Low Importance
  • Subject Overview
  • Salutation Overview
  • Overview: Introduction, Body, and Conclusion
  • Signature overview
  • Draft description
  • Time Delays Concept

Module IV

  • Thumb rules
  • The Effective Subject lines
  • Description: One Page View Only
  • Description: Average 15 Words per Sentence
  • Avoid Extra Words: As Short as Possible (2 – 3 Lines per Paragraph Maximum)

Module V

  • The concept of Perfect Grammar
  • Spell Checker usage
  • Simple Sentences check
  • Active Voice usage
  • Punctuation usage
  • Emoticons usage
  • Text Talk usage

Module VI

  • Email Message: Formatting
  • Email Style: Description
  • Email writing
  • Format Settings selection
  • Right Font selection
  • Appropriate Colours: selection
  • The concept of Enhancing Readability
  • Description: Avoid All Upper / Lowercase Letters
  • Overview: Arrangement of Text into Vertical Lists
  • The concept of Sending Attachments with Care

Module VII

  • Understanding the concept of Broadcast Emails
  • Branding concept
  • The significance of branding and Consistent Subject Headings

Module VIII

  • Proofreading Does Pay: An Overview
  • Description: A Proofreading Primer
  • Peer Review Can Help: The descriptive ways

Module IX

  • Cyber Manners: Polishing
  • Description: Watch your Cyber Language
  • Sexist Language to be avoided
  • Setting the Right Tone
  • The concept of Dodging Conversational Pitfalls
  • Flames Extinguishing

Module X

  • Guidelines for Netiquette
  • Netiquette Guidelines: Review
  • Description: Netiquette Guidelines for Managers

Module XI

  • Email Overload: Management
  • The concept of Controlling Your Inbox Clutter

Module XII

  • Examples and solutions
  • Description of The Good
  • Description of The Bad
  • Description of The Ugly

General Notes

  • All our courses can be facilitated as Customized In-House Training course.
  • Course duration is flexible and the contents can be modified to fit any number of days.
  • As for Open Enrolment Courses, we offer our clients the flexibility to chose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
  • The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
  • FREE Consultation and Coaching provided during and after the course.
Customized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.
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