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Live Online Training Schedules

Now participate in a live online course for a highly discounted fee of only $850, as a limited introductory offer.
(Terms and conditions apply)
OA0819 Aug - 21 Aug, 2020$1300Register
OA0802 Nov - 06 Nov, 2020$1800Register
OA0801 Feb - 05 Feb, 2021$1800Register
OA0803 May - 07 May, 2021$1800Register
OA0826 Jul - 28 Jul, 2021$1300Register
OA0801 Nov - 05 Nov, 2021$1800Register

Classroom Training Schedules

OA0816 Aug - 27 Aug, 2020Dubai$5950Register
OA0815 Nov - 03 Dec, 2020Dubai$15875Register
OA0811 Jan - 22 Jan, 2021Johannesburg$6950Register
OA0810 May - 21 May, 2021Cairo$6950Register
OA0822 Aug - 02 Sep, 2021Dubai$5950Register
OA0815 Nov - 26 Nov, 2021London$7125Register

Did you know you can also choose your own preffered dates & location? Customise Schedule

Course Overview

This executive assistant training course will take you out of your comfort zone to explore that hidden potential that is waiting to be discovered. Typically designed to benefit executive secretarial profiles and senior administrators, each session aims to help you achieve a new level of administrative excellence. The program outline is up to date and pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area. A customised proposal can also be arranged, to suit the training requirements of your team.

Who should Attend?

Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers.

Course Objectives:

By the end of the executive assistant program, participants will be able to:

  • Practice advanced administration techniques to effectively run the office
  • Build an excellent relationship with the manager and maximize productivity
  • Acquire modern concepts and strategies related to the job in order to carry out responsibilities with a high degree of competence
  • Apply professional business-writing techniques in e-mails
  • List the main causes of stress and prepare an action plan to minimise it
  • Prepare and organize professional meetings, record agenda and take minutes accurately
  • Demonstrate professional skills in communicating with the internal/external public professionally and in a credible manner

Course Outline:

Progressive Role of the Executive Assistant/PA

  • Developing and Broadening the PA Role
  • Expanding Yourself: Going Above and Beyond Expectations
  • Widening the Managerial Aspects of the PA Role
  • Competencies of the Modern PA
  • Effective Management of Work Flow

Optimizing the Relationship with your Manager

  • Establishing Common Objectives/Priorities
  • Understanding and Synchronizing Expectations
  • Building and Managing the Relationship
  • Maximizing your Value Relative to the Manager
  • Partnering with your Manager

Effective Interpersonal Communication

  • Building Excellent Relationships with Colleagues
  • Dealing with Difficult Personalities
  • Developing Self-Confidence and Assertiveness
  • Presenting personal Ideas and Influencing Others Positively
  • Negotiating Win-Win Outcomes
  • Perceptions, Attitudes, and Beliefs

Professional Business Writing

  • Crucial Elements for Recommended Writing
  • Professional Email Writing Techniques
  • Email Etiquette

Controlling Stress

  • Understanding Stress
  • What Happens When you are Under Stress: The Symptoms
  • Identifying Actual Causes of Stress
  • Action-Planning to Keep Stress Under Control
  • Time-Management

Organizing Professional Meetings

  • Planning for the Meeting
  • Preparing the Agenda
  • Techniques to record the Minutes (MOMs)
  • Improving the Effectiveness of Meetings
  • Post Meeting Actionable

Managing Visitors and Improving Customer Service

  • Approaches to Screening of Visitors
  • Catering to Internal and External Customers
  • Handling Complaints Professionally
  • Making your Department Customer-Friendly

General Notes

  • All our courses can be facilitated as Customized In-House Training course.
  • Course duration is flexible and the contents can be modified to fit any number of days.
  • As for Open Enrolment Courses, we offer our clients the flexibility to choose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
  • The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
  • FREE Consultation and Coaching provided during and after the course.

Participant Testimonials

Online Courses
Customized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.
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Middle East – Head Office

918, Blue Bay Towers,

Al Abraj Street (Marassi Drive),

Business Bay, Dubai, UAE

Join Our Team as a Trainer

We are proud to have a team of highly experienced expert training professionals from all over the world.

If you feel you have the right skills to become a part of our training team. Please use the link below.

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Copyright © Zoe Talent Solutions 2020

Due to the recent COVID-19 pandemic, we've decided to offer live online webinar training classes for all of our courses.

You can participate in our training sessions with the safety & comfort of your own home or office. This helps you fulfill your learning requirements, while availing massive discount on regular course fees.

Register for a live online session now.

To register for a course, please fill the information request form on the course page, or reach us through the live chat or WhatsApp using the apps below.

Live Online Training

Now participate in a live online course for a highly discounted fee of Only $850, as a limited introductory offer.

(Terms and conditions apply)