Course Overview
Facilities Management and Maintenance Training Course is a comprehensive professional development program is designed for those who wish to be a part of the facilities management professional, Professionals who are employed in the design or management of facilities, Building operations teams, Maintenance operations teams, and Construction and occupational safety professionals responsible for implementing facilities management across office buildings, hospitals, commercial real estate, and multi-organizational contexts. The program addresses proven practices in FM performance measurement, in-house versus outsourced service delivery, and strategic FM planning where FFOSS model study showing combining financial indicators with user satisfaction and safety-health-environment and organizational capability and functional performance giving more realistic basis for setting targets and monitoring KPIs and driving continuous improvement, UK hospital FM discussion showing NHS hospitals organizing hard FM and soft FM services with clear performance expectations and contract structures and monitoring mechanisms being crucial, and office-rental balanced-scorecard thesis demonstrating how FM data feed directly into strategic management and competitive positioning showing FM as strategic function supporting competitiveness and customer satisfaction and business continuity.
The curriculum integrates Overview of Facilities Management, Establishing Control of Support Services, Basic Elements of Facilities Management, Preventive Maintenance and Maintenance Strategy, Managing the Workplace, Managing the Budget, Understanding Service Contracts, Outsourcing and Contracting, Service Delivery and Performance Management, Understanding the Role of Project Management in Facility Management, Compliance and Risk Management, Understanding Sustainability in Facility Management, and Performance Monitoring and Benchmarking to provide comprehensive coverage of FM principles, service-delivery frameworks, and performance measurement domains for achieving facilities management excellence.
Why This Course Is Required?
FM performance measurement and continuous improvement represent critical competencies where FFOSS model study for office-building facility management showing combining financial indicators with user satisfaction and safety-health-environment and organizational capability and functional performance gives more realistic basis for setting targets and monitoring KPIs with research showing three stakeholders of office building being owner and tenant and facility management organization each requiring balanced performance measurement model that reflects their differing objectives. In-house versus outsourced service delivery and contract management demand specialized knowledge where UK hospital FM discussion showing NHS hospitals organizing hard FM services including buildings and engineering and soft FM services including cleaning and catering and security either in-house or outsourced including under Private Finance Initiative contracts with authors noting recent tendency to bring some outsourced services back in-house and stressing that whichever model is chosen clear performance expectations and contract structures and monitoring mechanisms are crucial. Strategic FM planning and business-outcome linkage require professionals with FM expertise where office-rental balanced-scorecard thesis demonstrating how facility-related measures including space utilization and service quality and maintenance performance and risk-compliance can be built into strategic performance dashboards with thesis underlining that FM is not just a cost center but a strategic function that supports competitiveness and customer satisfaction and business continuity.
FM professionals must master FM fundamentals including what is facilities management and the FM process in general and eight key roles of FM and FM as overhead or profit center and strategic importance of managing facilities and developing an FM plan and team and facilities phases and planning and realisation and relationship between facilities management and asset management, understand comprehensive service control frameworks including identifying and reviewing support service requirements and profiling current service levels and costs and reviewing contracted services and outsourcing versus in-sourcing and contract bundling and aggregation and determining and implementing contract strategy, and apply proper performance management methods including setting up performance indicators and data sources and work management performance indicators and asset maintenance effectiveness performance indicators and cost control performance indicators and planning performance indicators to ensure organizations achieve superior FM performance measurement and continuous improvement, enhanced in-house versus outsourced service delivery and contract management, improved strategic FM planning and business-outcome linkage, and competitive advantage through KPI design, balanced scorecards, and continuous benchmarking and performance monitoring protocols.
Research demonstrates training is crucial for success, with FFOSS model study showing professionals who can define and track multi-dimensional KPIs covering finance and function and organization and SHE and satisfaction being better positioned to argue for investments and demonstrate value and support continuous improvement with by teaching performance monitoring and KPI design and benchmarking course helping move beyond basic cost tracking to more strategic evidence-based FM role, while UK hospital FM paper indicating facility managers who understand how to specify services and choose between in-house and outsourced delivery and monitor performance under different contractual arrangements play central role in maintaining service quality and controlling risk and cost with modules on outsourcing and contracting and SLAs and managing service delivery building those competencies, and office-rental balanced-scorecard work showing FM professionals who can link facilities performance to business outcomes including occupancy and tenant satisfaction and revenue stability and continuity being more likely to be seen as strategic partners with course’s coverage of strategic and annual planning and life-cycle costing and risk and compliance and business-continuity planning equipping to speak that language.
Course Objectives
Upon successful completion, participants will have demonstrated mastery of:
- Understanding service delivery and performance management in facilities management, including how to design and monitor multi-dimensional KPIs (finance, function, SHE, organisation, satisfaction) and use them for continuous improvement rather than focusing only on cost.
- Expanding skills and knowledge across all core FM topics FM roles and processes, preventive maintenance and life-cycle planning, budgeting and cost control, contracts and SLAs, outsourcing versus in‑house delivery, and workplace and space management so facilities support both day‑to‑day operations and long‑term strategy.
- Evaluating and structuring outsourcing of key FM operations through clear service specifications, contract models, and performance-monitoring mechanisms, and knowing when to keep or bring services in‑house to balance cost, risk, and service quality (as seen in UK hospital FM practice).
- Appreciating the role and benefits of project management, sustainability, risk and compliance, and business‑continuity planning within FM so that facility projects, services, and operations directly support organisational resilience, tenant satisfaction, and competitive positioning.
Master facilities management excellence and drive performance optimization and service delivery success. Enroll today to become a Certified Facilities Management Professional!
Training Methodology
This interactive Facilities Management and Maintenance Certification Training program comprises the following training methods:
The training framework includes:
- Lectures
- Seminars and Presentations
- Group Discussions
- Assignments
- Case Studies and Functional Exercises
- Workshops developing KPI design and balanced scorecard skills
- Hands-on exercises practicing outsourcing evaluation and contract management techniques
- Practical demonstrations with service delivery scenarios and performance monitoring methods
This immersive approach fosters practical skill development and real-world application of facilities management principles through comprehensive coverage of FM principles, service-delivery frameworks, and performance measurement with emphasis on measurable performance optimization and service quality and business continuity improvement.
This program follows the Do-Review-Learn-Apply model, creating a structured learning journey that transforms traditional facilities management approaches into professional FM excellence.
Who Should Attend?
This Facilities Management and Maintenance Training Course is designed for:
- Those who wish to be a part of the facilities management profession
- Professionals who are employed in the design or management of facilities
- Building operations teams
- Maintenance operations teams
- Construction and occupational safety professionals
- Facility managers and FM team leaders
- Property and asset managers
- Contract and procurement managers
Organizational Benefits
Organizations implementing facilities management training will benefit through:
- Significantly enhanced FM performance measurement and continuous improvement through comprehensive training delivering measurable returns where FFOSS model study showing combining financial indicators with user satisfaction and safety-health-environment and organizational capability and functional performance giving more realistic basis for setting targets and monitoring KPIs and driving continuous improvement with research confirming that companies using integrated and balanced performance measurement systems are known to perform better than companies that do not measure performance exactly what training teaches
- Better in-house versus outsourced service delivery and contract management through UK hospital FM discussion showing NHS hospitals organizing hard FM and soft FM services with clear performance expectations and contract structures and monitoring mechanisms being crucial regardless of delivery model with paper noting recent tendency to bring some outsourced services back in-house and stressing that competitive tendering of cleaning services by UK hospitals generated substantial cost savings when allocated to private providers validating course content
- Improved strategic FM planning and business-outcome linkage through office-rental balanced-scorecard thesis demonstrating how FM data feed directly into strategic management and competitive positioning with facility-related measures including space efficiency and maintenance performance and risk-compliance and customer satisfaction integrating into financial and customer and internal-process and learning-and-growth perspectives showing FM as strategic function supporting competitiveness and customer satisfaction and business continuity as organizational benefits highlighted in training
- Strengthened competitive advantage through comprehensive understanding of FM principles, service-delivery frameworks, and performance measurement that enable superior facilities management excellence
Studies show that organizations implementing comprehensive facilities management training achieve significantly enhanced delivery outcomes as research confirms FFOSS model incorporating five factors of Financial and Function and Organization and Safety-Health-Environment and Satisfaction reflecting the perspectives of three FM stakeholders of owner and tenant and FM organization providing more realistic and comprehensive basis for performance measurement reinforcing course’s emphasis on balanced scorecards and multi-stakeholder KPI monitoring, better organizational outcomes through contract management evidence demonstrating UK hospital sector showing outsourcing cleaning services by NHS hospitals generating 34 percent savings when allocated to private providers with success of maintenance outsourcing practice depending on hospital occupancy and organizational structure, and improved competitive positioning as FM approach enables better service quality while organizations benefit from launching common basis of knowledge and terminology throughout team, motivating staff to strive for excellence, ensuring continued competency and proficiency of employees, contributing to organization’s competitive advantage, and reducing staff turnover and increasing loyalty with verified commitment to employee growth and career progression.
Empower your organization with facilities management expertise. Enroll your team today and see the transformation in performance optimization and service delivery!
Personal Benefits
Professionals implementing facilities management training will benefit through:
- Deeper understanding of multi-dimensional-KPI mastery and strategic-FM-role positioning through FFOSS model for office-building FM showing professionals who can define and track multi-dimensional KPIs covering finance and function and organization and SHE and satisfaction being better positioned to argue for investments and demonstrate value and support continuous improvement with by teaching performance monitoring and KPI design and benchmarking course helping move beyond basic cost tracking to more strategic evidence-based FM role
- Enhanced service-specification-outsourcing mastery and contract management capability through UK hospital FM discussion paper indicating facility managers who understand how to specify services and choose between in-house and outsourced delivery and monitor performance under different contractual arrangements play central role in maintaining service quality and controlling risk and cost with modules on outsourcing and contracting and SLAs and managing service delivery building those competencies so professionals can manage both in-house teams and external providers effectively
- Stronger business-outcome-linkage mastery and strategic-partner positioning through office-rental balanced-scorecard work showing FM professionals who can link facilities performance to business outcomes including occupancy and tenant satisfaction and revenue stability and continuity being more likely to be seen as strategic partners with course’s coverage of strategic and annual planning and life-cycle costing and risk and compliance and business-continuity planning equipping to speak that language and support higher-level decision-making
- Advanced expertise in FM principles, service-delivery frameworks, and performance measurement
- Enhanced career prospects and marketability in facilities management, building operations, property management, and FM contract management sectors with professionals gaining skills in KPI design, balanced scorecards, and outsourcing evaluation
- Ability to gain thorough knowledge of facilities management and maintenance practices and safe isolation techniques
- Skills to implement safe working behavior when working with facilities management and maintenance applications
- Knowledge to obtain good working knowledge of facilities management and maintenance
- Capability to increase awareness of different roles within facilities management and maintenance domain
- Understanding to become acclimatized with various facilities management and maintenance systems
- Expertise to assess different types of problems associated with facilities management and maintenance procedures and how to overcome them with ease
Course Outline
MODULE 1: AN OVERVIEW OF FACILITIES MANAGEMENT
- What is Facilities Management?
- The Facilities Management process in general
- The 8 key roles of FM
- FM – overhead or profit centre?
- The strategic importance of managing facilities
- Developing an FM plan and team
- Facilities phases, planning and realisation
- Relationship between Facilities Management and Asset Management
- Understanding FM stakeholders – owner, tenant, FM organisation
- Linking FM performance to business continuity
MODULE 2: ESTABLISHING CONTROL OF SUPPORT SERVICES
- Identifying and reviewing support service requirements
- Profiling current service levels and costs
- Reviewing contracted services
- Outsourcing v in-sourcing
- Contract ‘bundling’ and ‘aggregation’
- Determining and implementing a contract strategy
- Mapping gaps between required and delivered services
- Establishing baseline service and cost levels
MODULE 3: THE BASIC ELEMENTS OF FACILITIES MANAGEMENT
- Facilities roles
- Types of planning
- Strategic and annual planning
- Life cycle cost principles
- Budgeting principles
- Stakeholder management
- Key issues
- Risks
- Work planning and control
- Performance management
- Aligning FM plans with organisational objectives
- Core competencies required in FM teams
MODULE 4: PREVENTIVE MAINTENANCE AND MAINTENANCE STRATEGY
- Disaster recovery plans
- Maintenance concepts
- Understanding RISK
- Risk-Based Maintenance, the methodology
- Developing a risk-based maintenance strategy
- Typical inspection and maintenance tasks for utilities
- Linking maintenance strategy to asset criticality
- Using failure history to refine PM intervals
MODULE 5: MANAGING THE WORKPLACE
- People management
- Productivity
- Health, safety, and security
- 5S model
- Managing space utilisation and layouts
- Monitoring occupant satisfaction and issues
MODULE 6: MANAGING THE BUDGET
- Harnessing cost data
- Identify spending patterns
- Building up the budget plan
- Defending the plan
- Control mechanisms and reports
- How to maximise the budget
- Presenting FM costs and benefits to management
- Balancing savings with service quality
MODULE 7: UNDERSTANDING SERVICE CONTRACTS
- The need for contracts
- Tender terms
- Objectives and understanding what the contractor needs
- Contract structure explained
- Terms and conditions
- Specifications – output v input
- Schedules of tender
- Supplier ‘own’ contracts – common traps!
- Defining clear SLAs and KPIs in contracts
- Setting up contract review meetings and reports
MODULE 8: OUTSOURCING AND CONTRACTING
- What to outsource and what not
- Choosing the right contractor
- How to manage this
- Contract types
- The contracting cycle
- Service Level Agreements
- Criteria for deciding in-house vs. outsourced FM
- Monitoring contractor performance and risks
MODULE 9: SERVICE DELIVERY AND PERFORMANCE MANAGEMENT
- Continuity of service
- End-user requirements
- Managing service providers
- Managing performance
- SLA’s / KPI’s
- Dealing with poor performance
- Designing a facilities performance dashboard
- Using results to drive corrective actions
MODULE 10: UNDERSTAND THE ROLE OF PROJECT MANAGEMENT IN FACILITY MANAGEMENT
- Compliance and risk management
- What legislation and who is accountable?
- Developing a safety policy
- Managing safety
- How to carry out a risk assessment
- Permits to work
- Practical guidelines to handling emergencies
- Project Management phases and skills
- Maintenance management essentials
- Continuous improvement in FM
- Integrating project handover into FM operations
- Capturing lessons learned from FM projects
MODULE 11: COMPLIANCE AND RISK MANAGEMENT
- What legislation and who is accountable?
- Developing a safety policy
- Managing safety
- How to carry out a risk assessment
- Permits to work
- Practical guidelines to handling emergencies
- Business continuity – FM’s role
- Setting up compliance audits and follow-up actions
- Recording and tracking risk controls
MODULE 12: UNDERSTAND SUSTAINABILITY IN FACILITY MANAGEMENT
- The sustainability agenda
- Environmental considerations
- CSR
- Innovation
- Energy and resource efficiency initiatives
- Setting and monitoring sustainability targets
MODULE 13: PERFORMANCE MONITORING AND BENCHMARKING
- Continuous improvement
- Target setting as a starting point
- Monitoring performance with KPIs
- The Facilities Management Balanced Scorecard
- Assessments, audits, and benchmarking
- Comparing performance with similar facilities
- Periodic review and reset of FM targets
Real World Examples
Office buildings – FFOSS performance model for facility management
Implementation: A study on office-building facility management developed the FFOSS performance model, which groups indicators into Financial, Function, Organization, Safety-Health-Environment, and Satisfaction to reflect owner, tenant, and FM-organization perspectives. Using literature review, focused-group interviews with facility managers, expert Delphi surveys, and validation questionnaires, the authors derived KPIs for each factor. Research identified five categories of FM performance as five factors with Financial factor reflecting building owner’s perspective, Organization factor possessing characteristics of both result and enabler that drives performance of four other factors, and tenant perspective addressed by three factors of Function and Safety-Health-Environment and Tenant Satisfaction. Five factor weighting for prime grade office buildings prioritizing Satisfaction and Safety was set to Financial 20 percent, Function 15 percent, Organization 15 percent, Safety-Health-Environment 25 percent, and Satisfaction 25 percent while standard weighting for general office buildings was set to Financial 25 percent, Function 25 percent, Organization 10 percent, Safety-Health-Environment 20 percent, and Satisfaction 20 percent.
Results: FFOSS model provided practical framework that mirrors this course’s emphasis on KPIs and balanced scorecards and multi-stakeholder performance monitoring, with research confirming that combining financial indicators with user satisfaction and safety-health-environment and organizational capability and functional performance gives more realistic basis for setting targets and monitoring KPIs. Study confirmed that performance measurement based solely on cost reduction can lower facility performance and tenant satisfaction while measuring performance based on tenant satisfaction only can lead to excessive cost spending, demonstrating exactly the balanced multi-dimensional approach this course promotes through modules on performance management and balanced scorecards and benchmarking.
UK hospitals – In-house vs outsourced FM services
Implementation: A discussion paper on facility-management services in UK hospitals examined how NHS hospitals choose between in-house provision and outsourcing for hard and soft FM services including within PFI schemes. Study described UK hospital sector with hard FM services including building maintenance and soft FM services including catering and cleaning and access and security that can be supplied in-house or outsourced. Research covered PFI contracts where in 2018 there were 128 PFI contracts outstanding by the Department of Health and Social Care with a capital value of GBP 12.9 billion of which 109 were PFI-funded hospitals and care centers representing 10 percent of England hospitals and care centers. Paper analyzed how builders are bound to provide partial warranty against construction risk and how PFI internalizes externality between builders and hard FM service suppliers.
Results: Paper found trends toward re-internalizing some outsourced services with Scottish and Welsh and North Ireland health authorities having terminated outsourcing of cleaning services and stressed that performance-focused contracts and clear responsibilities and strong monitoring are essential regardless of delivery model. Research showed that outsourcing cleaning services by UK hospitals in mid-1980s generated 34 percent savings when allocated to private providers and 22 percent savings when assigned to cleaning services of other public hospitals, while more recent evidence showed outsourcing cleaning costs in Scottish NHS hospitals reduced by 24.4 percent when outsourcing to for-profit firms. Results illustrate why this course devotes multiple modules to support-service control and service contracts and outsourcing and SLAs and managing provider performance, demonstrating how facility managers who understand how to specify services and choose between in-house and outsourced delivery and monitor performance under different contractual arrangements play central role in maintaining service quality and controlling risk and cost.
Office-rental business – Balanced scorecard including FM dimensions
Implementation: A thesis on the office-rental business developed a balanced scorecard that integrates facilities-related measures including space efficiency and maintenance performance and risk-compliance and customer satisfaction into financial and customer and internal-process and learning-and-growth perspectives. Study examined how FM data feed directly into strategic management and competitive positioning with FM function supporting competitiveness and customer satisfaction and business continuity. Research developed comprehensive performance framework linking FM operations to business outcomes including occupancy and tenant satisfaction and revenue stability showing FM as strategic function rather than cost center.
Results: Thesis demonstrated that FM professionals who can link facilities performance to business outcomes are more likely to be seen as strategic partners, paralleling the course’s treatment of FM as a strategic function and budgeting and cost control and performance monitoring and benchmarking. Results showed that facility-related measures including space utilization and service quality and maintenance performance and risk-compliance can be built into strategic performance dashboards, demonstrating how this course’s coverage of strategic and annual planning and life-cycle costing and risk and compliance and business-continuity planning equips professionals to support higher-level decision-making and secure executive endorsement of FM initiatives.
Be inspired by leading facilities management achievements. Register now to build the skills your organization needs for performance optimization and service delivery excellence!
