Course Overview
The facilities management (FM) function, which includes space, infrastructure, people, and organisations, continues to evolve along with the range of responsibilities and the methods employed to deliver services.
Facilities management professionals are generally responsible for delivering, preserving, and maintaining the services and plans for FM operations, including property strategy, space management and communications infrastructure to administration, building maintenance, and contract management.
This training program discusses essential elements like how to continually improve your facility department to get the best out of the facilities within the given limitations of costs, performance, and other important factors. It also identifies the practical problems encountered on the ground and offers real solutions. Overall, this course has been designed in a holistic manner to manage facility staff and corporate assets while minimising risk exposure in the workplace.
What elements does this “Facilities Management and Maintenance Certification Course” contain? This training program will discuss key topics like the basic principles of facilities management, how to apply best practices according to international standards, understanding how to operate and maintain the facilities unit, sharing facilities management experience, and insights regarding the current state of facilities management processes and opportunities to improve them.
This Zoe training course will empower facility management professionals, facility managers and management professionals with in-depth knowledge in the design and management of facilities from conception to installation.
Course Objectives
Upon completing this Facilities Management and Maintenance Certification Course successfully, participants will be able to:
- Understand service delivery and performance management
- Expand your skills and knowledge of all topics relating to facilities management
- Get an update on current best practice in facilities management
- Gain a deeper awareness of the various contexts in which the facilities management function operates
- Appreciate the role of project management in the context of Facility Management
- Appreciate the importance and benefits of good project management
- Understand sustainability in the context of Facility Management
- Evaluate outsourcing key Facility Management operations to third party organisations
- Increase your awareness of health and safety compliance issues, risk management and business continuity plans
Training Methodology
This collaborative Facilities Management and Maintenance Certification Course will comprise the following training methods:
- Lectures
- Seminars & Presentations
- Group Discussions
- Assignments
- Case Studies & Functional Exercises
Like all our other courses, this program also follows the ‘Do-Review-Learn-Apply’ model.
Organisational Benefits
Companies who nominate their employees to participate in this Facilities Management and Maintenance Certification Course can benefit in the following ways:
- Launch a common basis of knowledge and terminology throughout your team
- Motivate your staff to strive for excellence
- Ensure the continued competency and proficiency of your employees
- Contribute to your organisation’s competitive advantage
- Reduce staff turnover and increase loyalty with a verified commitment to employee growth and career progression
Personal Benefits
Individuals who participate in this Facilities Management and Maintenance Certification Course can gain from it in the following ways:
- Gain a thorough knowledge of the facilities management and maintenance practices and safe isolation techniques
- Implement safe working behaviour when working with facilities management and maintenance applications
- Obtain a good working knowledge of facilities management and maintenance
- Increase awareness of different roles within the facilities management and maintenance domain
- Become acclimatised with various facilities management and maintenance systems
- Assess the different types of problems associated with facilities management and maintenance procedures and how to overcome them with ease
Who Should Attend?
This Facilities Management and Maintenance Certification Course would be suitable for:
- Those who wish to be a part of the facilities management profession
- Professionals who are employed in the design or management of facilities
- Building operations teams
- Maintenance operations teams
- Construction and occupational safety professionals
Course Outline
MODULE 1: AN OVERVIEW OF FACILITIES MANAGEMENT
- What is Facilities Management?
- The Facilities Management process in general
- The 8 key roles of FM
- FM – overhead or profit centre?
- The strategic importance of managing facilities
- Developing an FM plan and team
- Facilities phases, planning and realisation
- Relationship between Facilities Management and Asset Management
MODULE 2: ESTABLISHING CONTROL OF SUPPORT SERVICES
- Identifying and reviewing support service requirements
- Profiling current service levels and costs
- Reviewing contracted services
- Outsourcing v in-sourcing
- Contract ‘bundling’ and ‘aggregation’
- Determining and implementing a contract strategy
MODULE 3: THE BASIC ELEMENTS OF FACILITIES MANAGEMENT
- Facilities roles
- Types of planning
- Strategic and annual planning
- Life cycle cost principles
- Budgeting principles
- Stakeholder management
- Key issues
- Risks
- Work planning and control
- Performance management
MODULE 4: PREVENTIVE MAINTENANCE AND MAINTENANCE STRATEGY
- Disaster recovery plans
- Maintenance concepts
- Understanding RISK
- Risk-Based Maintenance, the methodology
- Developing a risk-based maintenance strategy
- Typical inspection and maintenance tasks for utilities
MODULE 5: MANAGING THE WORKPLACE
- People management
- Productivity
- Health, safety, and security
- 5S model
MODULE 6: MANAGING THE BUDGET
- Harnessing cost data
- Identify spending patterns
- Building up the budget plan
- Defending the plan
- Control mechanisms and reports
- How to maximise the budget
MODULE 7: UNDERSTANDING SERVICE CONTRACTS
- The need for contracts
- Tender terms
- Objectives and understanding what the contractor needs
- Contract structure explained
- Terms and conditions
- Specifications – output v input
- Schedules of tender
- Supplier ‘own’ contracts – common traps!
MODULE 8: OUTSOURCING AND CONTRACTING
- What to outsource and what not
- Choosing the right contractor
- How to manage this
- Contract types
- The contracting cycle
- Service Level Agreements
MODULE 9: SERVICE DELIVERY AND PERFORMANCE MANAGEMENT
- Continuity of service
- End-user requirements
- Managing service providers
- Managing performance
- SLA’s / KPI’s
- Dealing with poor performance
MODULE 10: UNDERSTAND THE ROLE OF PROJECT MANAGEMENT IN FACILITY MANAGEMENT
- Compliance and risk management
- What legislation and who is accountable?
- Developing a safety policy
- Managing safety
- How to carry out a risk assessment
- Permits to work
- Practical guidelines to handling emergencies
- Project Management phases and skills
- Maintenance management essentials
- Continuous improvement in FM
MODULE 11: COMPLIANCE AND RISK MANAGEMENT
- What legislation and who is accountable?
- Developing a safety policy
- Managing safety
- How to carry out a risk assessment
- Permits to work
- Practical guidelines to handling emergencies
- Business continuity – FM’s role
MODULE 12: UNDERSTAND SUSTAINABILITY IN FACILITY MANAGEMENT
- The sustainability agenda
- Environmental considerations
- CSR
- Innovation
MODULE 13: PERFORMANCE MONITORING AND BENCHMARKING
- Continuous improvement
- Target setting as a starting point
- Monitoring performance with KPIs
- The Facilities Management Balanced Scorecard
- Assessments, audits, and benchmarking
