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Front Line Supervisor Training » LM27

Front Line Supervisor Training

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08 Aug - 12 Aug, 2022Live Online5 Days$1800Register
14 Nov - 18 Nov, 2022Live Online5 Days$1800Register
06 Feb - 10 Feb, 2023Live Online5 Days$2050Register
02 Apr - 06 Apr, 2023Live Online3 Days$1400Register
04 Jul - 06 Jul, 2023Live Online5 Days$2050Register
03 Dec - 07 Dec, 2023Live Online5 Days$2050Register
10 Oct - 14 Oct, 2022Mauritius5 Days$4495Register
02 Jan - 06 Jan, 2023Dubai5 Days$4345Register
29 May - 31 May, 2023New York3 Days$4100Register
31 Jul - 11 Aug, 2023Mumbai 10 Days$8825Register
27 Nov - 01 Dec, 2023Kuala Lumpur 5 Days$4495Register

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Course Overview

Have you recently promoted a frontline staff member to become the supervisor of the team?

What is the Role of a Front Line Supervisor? Front line supervisors are very often promoted because they demonstrate leadership qualities and are outstanding achievers. Many newly made supervisors often face challenges in adjusting to their new roles.

Even many of the already existing supervisors feel overwhelmed when they get to hold a managerial level position. This leads to loss in productivity, reduced team morale and a temptation to even return to a non-supervisory role. This necessitates that the front-line managers and supervisors undergo regular training for taking on leadership roles successfully.

Have you recently discovered that the supervisor’s face challenges in taking the responsibilities of a leader? This training program offered by ZOE Talent Solutions is designed to help prospective and current supervisors become effective team leaders and individual contributors. It will help them to hone their competencies to connect with their team and drive results for the business.

Course Objectives

The objectives of this training program are:

  • Get clarity in their role as a team leader
  • Ensuring Customer-centricity
  • Honing effective listening skills
  • Envisage how to communicate
  • Better conflict management
  • Understand the importance of communication
  • Motivating the team
  • Ensure Quality

Training Methodology

This program offered by ZOE Talent Solutions is equipped with interactive presentation, exercises, case studies, tips, and application strategies to help current supervisors become effective leaders. Role plays and group discussions will also provide an opportunity to transition into supervisory roles more successfully. As each of the participants hold a different perspective, you will benefit by sharing your challenges with others present to address your individual challenges.

ZOE Talent Solutions pursues the methodology of Do-review-learn-apply.

Organisational Benefits

The benefits that the company will accrue from this training program are:

  • Seamless transition into their roles as supervisor
  • Positive work environment
  • Reduced turnover
  • Imbued with accountability
  • Increase in productivity

Personal Benefits

The benefits that the participants will get from this training are as follows:

  • Become better managers in your role
  • Increase ineffectiveness
  • Improved interpersonal relationships
  • Increase in productivity
  • Build Trust in your team

Who Should Attend?

This training should be attended by

  • Newly promoted supervisors
  • Supervisors who
    • Have been in this role for some time
    • Have never received any formal training
    • Want to be effective in their management skills

Course Outline



  • Your role as a Supervisor
  • Skills required in this role


Managing the expectations of:

  • Team members
  • Peers
  • Managers
  • Customers
  • Stakeholders


  • Develop communication skills – oral and written
  • Practice Listening skills
  • Asking right questions
  • Conducting effective meetings
  • Non-Verbal Communication
  • Hearing the unsaid
  • Telephone-Etiquette
  • Sending Emails and Letters
  • Art of Delegating
  • Sharing Feedback and Appreciation


  • Stages of team-development
  • Characteristics of an effective team
  • Enhancing the value and effectiveness of your team
  • Working on the strengths of individuals and team
  • Regular training of the team
  • Create action plan for managing team


  • Why Customer-Service?
  • Aspects of Customer Service
  • Product knowledge with regular updates
  • Handling Difficult customers
  • Creating a positive-customer experience
  • Rapport-building with customers
  • Customer-Feedback
  • Soft Skills with specific reference to
    • Persuasion
    • Empathy
    • Problem-Solving Ability


Understand the

  • Root cause of differences and conflicts
  • Different approaches to managing differences and conflict
  • Dealing with complaints – Offline and online


  • Identify situations that lead to stress
  • Handle high-pressure situations
  • Stress management techniques


  • Quality control vs. Quality Assurance
  • Understanding the SOP’s
  • Quality Audits
  • Quality improvement initiatives

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