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Live Online Training Schedules

CodeDateFormatFees 
OA0519 Apr - 23 Apr, 2021Live Online$1800Register
OA0519 Jul - 23 Jul, 2021Live Online$1800Register
OA0511 Oct - 13 Oct, 2021Live Online$1300Register

Classroom Training Schedules

CodeDateVenueFees 
OA0512 Apr - 16 Apr, 2021Istanbul$4750Register
OA0512 Jul - 16 Jul, 2021Kuala Lumpur$4495Register
OA0507 Nov - 18 Nov, 2021Abu Dhabi$6950Register

Did you know you can also choose your own preffered dates & location? Customise Schedule

Course Overview

Are you responsible to run an office? Or are you required to bring in more efficiency as an Office Manager? Then this training is specially designed for you. With today’s ‘do more with the least resources’, it’s harder than ever to stay focused, energized, and motivated.

Running an office efficiently pulls you in multiple different directions and you are still expected to perform at your peak level of productivity. High-efficiency office management requires office managers that are required to be multi-tasking specialists, working on multiple tasks and projects simultaneously.

You are required to be the pillar of the office organization, with the ability to coordinate within teams and departments. You will need to master the skills to be organized, be an outstanding communicator, and be able to handle the challenging situation within timelines and efficiency.

This training program on high-efficiency Office management recognizes and explores the key elements using a wide range of approaches and techniques for managing an efficient office.

These components include office management, communication, interpersonal & administrative competencies, business environment, office planning skills, communication skills, delegation skills, and techniques that will nurture you for higher levels of self-development.

Efficient operations can be operated using a solid framework within the office. Through this training program, you will explore examples of the different practices and frameworks that organizations adopt in their procedures, processes, systems, and offices within their offices to build efficiency.

This professional High-Efficiency Office Management course was designed by experienced professionals of Zoe Talent Solutions to teach you the skill of running an office effectively and with the basic skills needed to function as a frontline office manager.

This training program will empower you to develop and sharpen your skills needed to stand out as an Office Manager or an Executive Administrator.

An in-depth study of interpersonal and interactive skills required to prepare you for the challenges of working in a high pressured office atmosphere that demands high-quality efficiency is practiced during this program. This skill-focused program will prepare you for real office place challenges and scenarios.

Course Objectives

At the close of the High-Efficiency Office Management Training Course, professionals of this course will be able to:

  • Comprehend the functions of an office manager and administrator as a leader
  • Understand different personalities and motivate team members
  • Recognize priorities and cope with multi-tasking responsibilities
  • Develop plans, decision-making, and problem-solving skills necessary in an office atmosphere
  • Handle work pressure more effectively with stress management techniques
  • Understand the significance of professional networking and collaboration
  • Manage difficult people and Solve Problems
  • Understand techniques to manage challenging people behaviours
  • Comprehend the prominence of office policies and procedures
  • Develop effective office policies and procedures
  • Think critically as a problem solver
  • Become a competent and persuasive Communicator
  • Become a confident Presenter
  • Apply assertive techniques to be more efficient at work
  • Learn Time Management skills using effective planning and organizing skills
  • Ensure project timelines and work targets are achieved

Training Methodology

Zoe Talent Solutions has designed this high-skilled training program on the High-Efficiency Office Management Training Course for professionals looking to have a very interactive way of learning the latest trending skills for a very efficient and productive office.

This workshop is a very practical and based on the adult learning concept. Group discussions, action planning, Q&A sessions, and other practical activities are used to reinforce learning objectives. A customized course can be designed to achieve organizational training requirements based on present office scenarios.

Zoe Talent Solutions training programs follow the Do–Review–Learn–Apply Model, with pre-course and post-course assessments to measure training effectiveness and ensure participant job-related learnings.

Organisation Benefit

Organizational benefits of employees who take up this High-Efficiency Office Management Training Course will be as below:

  • They turn out to be proactive towards their tasks and responsibilities
  • There is increased creativity and productivity among the employees
  • Employees are motivated and are customer-focused
  • There is a reduced absenteeism
  • Employees are able to manage and reduce stress
  • An improvement in participants interpersonal skills is noticed
  • There is better time management of tasks and priorities
  • Participants understand their roles in the administrative processes and procedures
  • They are skilled in general management and handling team responsibilities
  • There is improved personal resilience to handle tough work situations
  • Employees are aware of Management techniques to employ strategic capabilities
  • Employees become a valuable contributor to the organization

Personal Benefit

Participants who enroll in this High-Efficiency Office Management Training Course will benefit in the following ways:

  • There is an increase in motivation and self-confidence
  • Participants turn out to be better communicators
  • Their presentation skills are sharpened
  • They have better control over their nerves when facing situations
  • There is a better sense of the importance of time management
  • They have upper leverage with their interpersonal skills
  • Participants find it easy to build relationships
  • They tend to think more creatively and make effective decisions
  • A maximized personal development is noticed
  • These participants are well equipped for promotion at their workplace
  • They become influencers to the people around them

Who Should Attend

This course is suitable for professionals responsible for the planning and organizing of an office environment, or a team of administrative officers. This program will offer skills and confidence to run a smooth operation and effectively manage productivity. This course is a must for individuals who are engaged in the below roles:

  • Office Managers
  • Executive Assistants
  • Personal Assistants
  • Supervisors
  • Administrators
  • Business Support Staff
  • Office Supervisors
  • Management Secretaries
  • Department Co-ordinators
  • HR and Finance professionals

Course Outline

Below is the course modules and the outline that would be covered during the High-Efficiency Office Management Training Course:

Module 1: Taking-over Control of Work Life

  • Recognizing your value, purpose, and role within the office
  • Excellence in Customer Service and Service Attitude
  • Controlling and Prioritising Tasks
  • Efficient Organisation of work
  • Office Manager As A Leader
  • Action plan to create a robust work process flow
  • Streamlining office tasks and management systems
  • Managing paperwork and going Digital
  • Creating a motivated and energetic office space

Module 2: The Most Important Office Skills

  • Mind Mapping Techniques
  • Project Management techniques to meet deadlines
  • Planning skills to map work progress
  • Problem-solving techniques
  • Establishing SMART Objectives
  • Emotional Intelligence and being Proactive
  • Decision-Making Instruments
  • Effective ways of ensuring productive meetings
  • Maintaining meeting minutes for actioning
  • Working with multiple managers and task priorities

Module 3: Office Technology and Systems

  • Event Planning core Skills
  • Mandatory Office Applications
  • Office Layout, Health & Safety
  • Drafting and comprehending business documents
  • Office Policies and Procedures
  • Office Compliance and Audits
  • Using technology and social networks
  • Latest technology in modern offices

Module 4: Effective Communication Skills

  • Styles of communication
  • Communicating with expressions and emotions
  • Being assertive and confident
  • Win-win diplomatic conflict resolutions
  • Say ‘NO’ and highlighting the ‘YES’
  • Understanding and Application of body language
  • Exercising power and managerial authority
  • Effective Delegation
  • Personality types and handling people
  • Developing effective communication with managers

Module 5: Professional Personality Development

  • Listening skills
  • Grace in Speech
  • Understanding before being understood
  • Forming a professional image among coworkers
  • Overcoming fear and failure insecurities
  • Personal Presentation and confrontation
  • Body Language for men and women
  • Business Etiquette
  • Influencing and Drawing attention

Module 6: Stress Management and Self-Empowerment

  • Reasons and root causes for Stress
  • Building mental stability and strength
  • Understanding Emotions and it’s effects
  • Symptoms, causes, and triggers to stress
  • Break the process of stressful thinking
  • Being more proactive and protective
  • Developing a healthy body and mind
  • Developing skills of Time Management and Prioritizing
  • Dealing With Interruptions

Module 7: Office and Business Management

  • Business Process Planning and Execution
  • Office expenditures and budgets
  • Basic accounting concepts
  • Billing, Purchasing and handling Petty Cash
  • Lean Management
  • Information and Data Management
  • Performance Management and Growth
  • Organizing the Office for Superior Performance

Module 8: Office Competence Effectiveness and Measurement

  • Measuring and Evaluating work processes
  • Setting KPI’s for people and processes
  • Challenging and Inspiring others to meet work goals
  • Tools to enhance Productivity
  • Enhancing business standards, reputation, and image
  • Understanding the Human Capital Dimensions
  • Performing a SWOT analysis
  • Performance Reviews, Appraisals and Action Plans
  • Reshaping and Rebalancing Office Processes
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Customized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.

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