Course Overview

Did you know that managers equipped with HR knowledge can enhance team productivity by 20% through improved communication and conflict resolution? This reality underscores the critical importance of HR training for non-HR managers in today’s dynamic business environment.

Our comprehensive HR for Non-HR Managers Training Course equips operational leaders with essential HR skills to manage people effectively, align team performance with organizational objectives, and foster a cohesive, legally sound work environment.

Why This Course Is Required?

HR for Non-HR Managers training is vital to empower operational leaders with the skills to manage people effectively, aligning team performance with organizational objectives. Studies show that managers equipped with HR knowledge can enhance team productivity by 20% through improved communication and conflict resolution.

As non-HR managers often handle employee concerns directly, understanding HR functions like recruitment, performance management, and compliance reduces workplace friction and fosters a cohesive work environment. Without this knowledge, managers may inadvertently create inconsistencies or legal risks due to unfamiliarity with HR policies and labor laws.

This course is essential for organizations aiming to build stronger relationships between operational teams and HR, improve decision-making, and minimize costly errors. By mastering basic HR practices, non-HR managers can contribute to a more engaged workforce and drive operational success.

Course Objectives

This course aims to equip participants to:

• Understand various functions performed by HR and HR-related activities
• Acknowledge and appreciate various challenges faced by HR at different levels, both vertically and horizontally
• Gather sufficient knowledge about day-to-day and function-based HR activities
• Know various challenges faced by HR at different levels of their functioning within the organization

Enhance your management skills with HR insights-enroll today for immediate impact!

Training Methodology

This collaborative HR for Non-HR Managers Training Course delivers a powerful, immersive learning experience through carefully selected methodologies that balance theoretical knowledge with practical application. We’ve designed each element to ensure participants not only understand HR principles but can confidently apply them in real-world situations, creating immediate impact within their organizations.

• Interactive sessions and lectures
• Presentations
• Role plays
• Hands-on sessions

Zoe Talent Solutions follows the proven Do-Review-Learn-Apply Model, ensuring a structured, participatory approach. We keep ourselves abreast with the latest in technology and best practices across the training industry, offering our clients the best learning experience. Our facilitators bring extensive experience and expertise in training and development, investing significant effort in detailing every course for maximum impact.

Who Should Attend?

This course would be suitable for:

• Management and leadership role holders
• L&D Team – Trainers and facilitators
• Human resource professionals
• Business owners and businesspersons of various pedigree
• Anyone who wants to understand what the HR role could be

Organizational Benefits

Organizations who nominate their employees to participate in this HR for Non-HR Managers Training Course will benefit in the following ways:

• Managers will gain a deeper understanding and appreciation of the various functions of HR, fostering better collaboration
• A certain level of camaraderie and healthy relationship will be built between HR and other functions, enhancing workplace synergy
• Management will have clearer expectations from HR at various levels, leading to more aligned goals and strategies
• Better liaisons will be established between leadership, management, and the HR function, improving communication channels
• A renewed avenue will be created to build strong networking and interpersonal skills at a management level, strengthening team dynamics
• Enhanced decision-making as managers apply HR insights to talent management, reducing workplace friction
• Reduced legal risks through better understanding of HR policies and compliance requirements, minimizing potential liabilities
• Improved employee engagement and retention as managers address team needs more effectively with HR knowledge

Additionally, research highlights that equipping non-HR managers with HR skills can significantly boost operational efficiency. A study found that managers trained in HR practices can increase organizational efficiency by 25% through better talent management and alignment of team goals with business strategies. This empowers managers to handle employee concerns directly, fostering a cohesive work environment and contributing to overall business success. 

Empower your organization with HR-savvy managers-enroll your team today and see the transformation in workplace dynamics!

Personal Benefits

Participants who enroll in this HR for Non-HR Managers Training Course will benefit in the following ways:

• Gaining knowledge of various HR functions
• Appreciating HR business partners and their roles
• Being able to confidently interact with HR
• Gathering best practices from the HR functions
• Learning how to manage behaviors by understanding industrial and organizational psychology

Course Outline

The HR for Non-HR Managers Training Course will entail the following modules:

Module 1 – General HR

• Role of HR in an organisation
• HR Functions – Vertical and horizontal
• HR Designations vis-à-vis operational designations
• HR evolution in organisations

Module 2 – HR Recruitment

• Various stages of recruitment
• Competencies and role definitions
• Business parties involved in decision making
• New-hire, and campus recruitment opportunities and challenges
• Offer made vs Rejection ratio and the analysis

Module 3 – Training and Talent Development

• New-hire training – Language, product, process and SOP training
• On-Job Training and certification
• Conducting TNA (Training Need Analysis) and TNI (Training Need Identification)
• Continuous talent development
• Promotion level competency building training
• Vendor management in training
• Training and return on investment

Module 4 – HR Business Partnering

• HR business partnering role – Business Unit SPOC and relationship with the leadership team
• Skip level meetings and feedback
• Coaching and feedback delivery to under-performers
• The understanding business requirement to up-skill, re-skills, or cross-skills talent
• Organisational development initiatives

Module 5 – HR Operations

• The backend HR work
• Tools and software used for gathering, collection, organizing, and making employee data visible and accessible when required
• Compensations and Benefits function in operations
• Entry and exit level feedback collection and dissemination
• Background verification check
• Letters provided to employees – Exit, relieving, confirmation, work-experience, promotion, demotion, etc.

Module 6 – HR and other support functions

• The liaison between HR and other support functions like, admin, third party service providers
• Admin functions and HR – Approvals and signoffs
• IT and HR – Approvals and signoffs

Module 7 – Challenges faced by the HR

• Escalations at the HR level
• Sexual Harassment redressal at the HR level
• Challenges of hiring, laying offs, and delivering bad news
• Governmental, political, and other threats and challenges to and for the HR

Real World Examples

The impact of HR training for non-HR managers is evident in leading organizations:

• Unisys (IT Industry) partnered with Exult in a 7-year, $200 million deal to outsource HR functions like payroll and benefits administration, allowing managers to focus on strategic roles while gaining insight into HR processes. This saved an estimated $20 million, empowered employees with self-service HR tools, and reduced administrative burdens, enabling managers to prioritize core business tasks.
• Prudential Financial (Financial Industry) engaged Exult in a 10-year, $700 million outsourcing contract for HR tasks such as payroll and employee records management, training non-HR managers to collaborate with HR specialists on strategic workforce planning. This streamlined operations by processing over $3 billion in transactions annually, allowing managers to focus on business goals and improve cost-effectiveness. 
• PepsiCo (Food & Beverage Industry) collaborated with Hewitt Associates in a $1 billion initiative to outsource HR functions like payroll and benefits, equipping non-HR managers with tools and knowledge to support a global workforce of 150,000+ employees. This achieved a 20% reduction in HR-related costs within the first few years, improved employee satisfaction with consistent HR services, and enabled managers to drive innovation and growth. 

Be inspired by industry leaders-register now to build the HR skills your management team needs for success!