Course Overview

What is Human Resources? What do they do? How essential a function are they? Human Resource is a function that every organisation has. Its involvement does not only begin from the time a requirement is posted for a particular role, position, designation, or a vacancy, it continues to every aspect of an employee’s role in the organisation.

Everyone who has ever worked will know the involvement of the HR at some of the other stage of their life in the organisation. HR plays a vital role in the life of any organisation. There are various functions that HR manages and leads some of those are:

1. Hiring and recruitment
2. Training and development
3. Talent management
4. Organisational Development
5. HR partnering
6. Staffing and logistics management
7. Employee engagement
8. HR Operations

HR is considered to be a support function because it’s work is to support the business in entirety by sourcing, finalizing, hiring, and training candidates for the job. They are responsible for ensuring that they get the right candidate that fits the role as defined by the operations or other support functions.

One can say they are the people who work on the back of the stage. Sometimes their involvement seems invisible, however, once everything has been done the way it is supposed to be done, we tend to ignore their contribution at times. And, sometimes we actually question what they do.

This course will help you understand the functions that HR handles and manages at every stage of a person’s career. You will be able to appreciate their work and the challenges that come along the line.

Besides, you will also know that although they seem privileged, their work can be equally challenging as operations or other support functions such as Administration, IT, and related functions. Apart from all of these, you will get a clearer perspective about your roles, responsibilities, duties etc from an organisational culture viewpoint.

Course Objectives:

This course aims to equip participants to:

• Understand various functions performed by HR and HR related functions
• Acknowledge and appreciate various challenges faced by the HR at various levels, both vertically and horizontally
• Gather sufficient knowledge about day-to-day and function-based activities
• Know various challenges faced by HR at various levels of their functioning at the organization

Training methodology

Zoe Talent Solutions keeps in mind the comfort and safety of our participants as well as facilitators. While we realise how sensitive a time we’re in right now, we offer virtual as well as classroom sessions. Our facilitators come with a barrage of experience and expertise in the field of Training and development and invest hours in the detailing of every course that we design.

We keep ourselves abreast with the latest in technology and best practices across the training industry and offer our clients the best. An amalgamation of interactive sessions as well as presentation, role plays, and hands-on sessions, we ensure that the participants take away the most from each session.

Organisational Benefits

• Managers will be able to understand and appreciate the various functions of HR
• A certain level of camaraderie and healthy relationship built between HR and other functions
• Management or expectations from the HR at various levels
• Better liaisons between the leadership, management, and HR function
• Renewed avenue to build strong networking and interpersonal skills at a management level

Personal Benefits

• Gaining knowledge of various HR functions
• Appreciating HR business partners and their roles
• Being able to confidently interact with HR
• Gathering best practices from the HR functions
• Learn how to manage behaviours by understanding industrial and organisational psychology

Who should attend

• Management and leadership role holders
• L&D Team- Trainers and facilitators
• Human resource professionals
• Business owners and businesspersons of various pedigree
• Anyone who wants to understand what HR role could be

Course Outline

The HR for Non-HR Managers Training Course will entail the following modules:

Module 1 – General HR

• Role of HR in an organisation
• HR Functions – Vertical and horizontal
• HR Designations vis-à-vis operational designations
• HR evolution in organisations

Module 2 – HR Recruitment

• Various stages of recruitment
• Competencies and role definitions
• Business parties involved in decision making
• New-hire, and campus recruitment opportunities and challenges
• Offer made vs Rejection ratio and the analysis

Module 3 – Training and Talent Development

• New-hire training – Language, product, process and SOP training
• On-Job Training and certification
• Conducting TNA (Training Need Analysis) and TNI (Training Need Identification)
• Continuous talent development
• Promotion level competency building training
• Vendor management in training
• Training and return on investment

Module 4 – HR Business Partnering

• HR business partnering role – Business Unit SPOC and relationship with the leadership team
• Skip level meetings and feedback
• Coaching and feedback delivery to under-performers
• The understanding business requirement to up-skill, re-skills, or cross-skills talent
• Organisational development initiatives

Module 5 – HR Operations

• The backend HR work
• Tools and software used for gathering, collection, organizing, and making employee data visible and accessible when required
• Compensations and Benefits function in operations
• Entry and exit level feedback collection and dissemination
• Background verification check
• Letters provided to employees – Exit, relieving, confirmation, work-experience, promotion, demotion, etc.

Module 6 – HR and other support functions

• The liaison between HR and other support functions like, admin, third party service providers
• Admin functions and HR – Approvals and signoffs
• IT and HR – Approvals and signoffs

Module 7 – Challenges faced by the HR

• Escalations at the HR level
• Sexual Harassment redressal at the HR level
• Challenges of hiring, laying offs, and delivering bad news
• Governmental, political, and other threats and challenges to and for the HR