Course Overview

Did you know that 86% of executives and employees cite poor communication as the main cause of workplace errors and project failures? In today’s interconnected business environment, mastering interpersonal communication and people skills isn’t just beneficial—it’s essential for professional success, team collaboration, and organizational effectiveness.

The Interpersonal Communication and People Skills Training Course by Zoe Talent Solutions equips participants with crucial soft skills to enhance workplace relationships, improve team dynamics, and drive business performance. This comprehensive program covers everything from active listening and empathy to managing criticism and handling difficult personalities.

Why This Course Is Required?

Organizations with ineffective interpersonal communication face significant challenges, including misunderstandings, conflicts, and reduced productivity. According to research, companies focusing on developing soft skills see a return of $1.5 million for every $1 million invested in training.

This training addresses these challenges by providing a structured approach to enhancing interpersonal skills. Participants learn proven methodologies to improve communication, build rapport, and navigate complex workplace dynamics. Studies show that employees with strong soft skills can increase productivity by up to 12%.

Effective interpersonal communication is crucial for fostering a collaborative and productive work environment. It enables individuals to exchange ideas, provide feedback, and constructively express thoughts and emotions, ultimately driving business success.

Course Objectives

By the end of the Interpersonal Communication and People Skills Training Course, participants will be able to:

• Demonstrate their skill to communicate around different work cultures
• Employ methods for empathy and active listening
• Constructively manage criticism and appropriately respond to it
• Handle different behavioural cycles and personality types among individuals
• Build a positive connection by building a better rapport
• Use the tools of influence and persuasion while communicating and trading with others
• Analyse and build upon self-interpersonal skills and style
• Increase self-confidence in handling disputes and criticism in difficult settings
• Handle with influence awkward situations in a graceful manner
• Prepare tools and checklists for the obstacles confronted when working with difficult personalities
• Learn the use of effective first impressions during meetings
• Make to improve on your body language, communication, and listening skills
• Learn to manage stress and stressful work conditions and situations
• Understanding the Why and How of people behaving and reacting to others
• Demonstrate a greater level of personal control and increased positive results

Ready to transform your interpersonal communication skills? Register now to secure your place in our next session!

Training Methodology

This Interpersonal Communication and People Skills Training Course employs a dynamic blend of instructional approaches designed to maximize both knowledge retention and practical application:

• Discussions
• Case studies
• Role-plays
• Other methods of training

The program structure features a very interactive approach, and involvement of participants is greatly encouraged throughout the facilitation. There will be best practice sharing and practical implementation of the learnings during the program.

Zoe Talent Solutions follows the Do–Review–Learn–Apply Model for all our training programs to meet participants’ learning objectives.

Who Should Attend?

This Interpersonal Communication and People Skills Training Course is ideal for:

• Professionals seeking to enhance their efficiency and success through improved communication
• Individuals looking to develop valuable working relationships with colleagues, managers, clients, and vendors
• Those aiming to expand collaboration with various business stakeholders
• Professionals wanting to improve their self-organizational skills and self-effectiveness
• Individuals focused on building stronger relationships and taking their communication to the next level
• Those striving to build trust with those around them
• Aspiring high performers looking to sharpen their skills in their area of influence
• Anyone seeking to enhance their overall communication skills in both personal and professional life

This course is designed for all professionals who recognize the importance of effective interpersonal communication in achieving career success and personal growth.

Organizational Benefits

Organizations whose professionals undertake this course will benefit in the following ways:

• Skilled employees allowing and discussing co-workers to share their work-related issues
• A culture of positivity bred within the work atmosphere
• Recognition within colleagues for the work accomplished
• Enhanced business communication process that works internally
• Eased pressure of managing people for management
• Noticeable effect on Sales as employees are more presentable before customers and clients
• Ease in conflict resolution as employees build more understanding
• Managers and Leaders with knowledge and skills to take just and constructive actions
• Easier alignment of vision and objectives between employees and the organization
• Better process of cascading initiatives and engagements throughout the workforce due to improved coordination
• Better involvement among leaders and employees in contributing to business ideas and processes
• Increased trust among employees
• Promoted team building among departments
• Strengthened trustworthiness and enhanced customer satisfaction
• Ability to have well-structured and shorter business meetings and discussions

Research shows that companies implementing comprehensive interpersonal skills training programs experience a 30% improvement in customer satisfaction scores and a 15% increase in repeat business.

Elevate your career through enhanced interpersonal skills. Secure your spot in our upcoming course!

Personal Benefits

Professionals attending this course will benefit in the following ways:

• Skilled in understanding people issues and be a problem-solver
• Earn respect among people they communicate and deal with
• Become a better leader with better interactions
• Become knowledgeable at managing relationships
• Develop a clear mindset towards setbacks and failures
• Build a strong connection in their social life and within the community as a whole
• Better understandings and looked up to provide sound judgments
• Learn to persuade and influence their audience with their communication and body language
• Being knowledgeable with behaviours and personality types, enabling them to read through people’s thoughts and motives

Course Outline

The below modules will be covered during the sessions of the Interpersonal Communication and People Skills Training program:

Module 1

• Basics and Science of Interpersonal Skills
• Interpersonal Communication: The Core Ethics
• Principles of Interpersonal Communication
• Developing and Working with Relationships
• Face to Face communications
• Harnessing and recognizing behaviour
• Avoiding the conflicts
• Studying People and Behaviour Types
• Building Trust and Respect

Module 2

• Expanding Personal Productivity
• Growing your influence and impact
• Identifying and establishing Opportunities to expand influence
• Keys to successful influence
• Mastering Emotional Intelligence
• Power of Integrity and Trustworthiness
• Strategic planning, personality development, and focus
• Fitting in and impacting people of multiple cultures
• Human make-up: Beliefs, Traditions, Values, Culture, Attitudes, and Behaviours
• Building rapport

Module 3

• Obstructions to effective communication
• Non-verbal communication
• Communication Styles
• Communicating assertively
• Powerful presentations
• Giving and accepting feedback
• Open and closed forms of communication
• Demonstrating appreciation towards others
• Appropriating behaviour in different situations

Module 4

• The organization, Departments, and Teamwork
• Comprehending Team Dynamics
• Communications within a team
• Behaviours and People Types within a team
• Capitalizing on styles, personalities, and strengths
• Elements for Developing High-Performing Teams
• Team Development Stages
• Effective Teambuilding Techniques

Module 5

• Fundamentals of Listening Skills
• Verbal and non-verbal listening
• Effective Listening Techniques
• Interpretive Listening
• Investigative Listening
• Reflective Listening
• Evaluative Listening
• Supportive Listening

Module 6

• Fundamentals of Speaking
• Connecting with other persons’ speech and thoughts
• Pitfalls when talking to others
• Understanding and respecting beliefs, views, and ideas
• Becoming a better communicator – Technicalities
• Tips and Techniques to improve language and speaking
• Tones, voice modulation and power-words

Module 7

• Fundamentals of Body Language
• The importance of Observation
• Listening to unspoken communication
• Mastering the reading of body language
• Different body language in men and women
• Power of body language in persuasion
• Influencing in negotiations
• Navigating paths to Win-Win situations

Module 8

• People Management
• Developing Relationships
• Communicating Change and Change Management
• Encouraging discussions and straightforwardness
• Identifying and Minimizing Conflict
• Recognizing indications of potential conflicts
• Types and sources of conflicts
• Conflict Resolutions
• Value for constructive feedback and positive criticism

Real World Examples

According to a case study by Soteria Solutions, a company in Cape Cod, MA implemented a three-part training series to improve workplace communication strategies. The training focused on addressing bias-related microaggressions, increasing awareness of intersectionality, and managing identity-related conflicts. As a result, employees reported gaining knowledge about respectful communication regarding differences and identities, even when uncomfortable. Most participants said they would recommend the training to colleagues, and many expressed a desire to continue discussions on integrating the lessons into everyday workplace relationships.

Another example comes from Google’s Project Aristotle, which revealed that the most successful teams were those that emphasized psychological safety, empathy, and effective communication. This focus on interpersonal skills led to higher morale, innovative thinking, and a remarkable 95% employee retention rate in an industry known for high turnover.

Ready to drive similar transformations in your organization? Enroll in our Interpersonal Communication and People Skills Training Course now!