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Live Online Training Schedules

Now participate in a live online course for a highly discounted fee of only $850, as a limited introductory offer.
(Terms and conditions apply)
CodeDateFormatFees 
PD0808 Feb - 12 Feb, 2021Live Online$1800Register
PD0803 May - 07 May, 2021Live Online$1800Register
PD0802 Aug - 04 Aug, 2021Live Online$1300Register
PD0801 Nov - 05 Nov, 2021Live Online$1800Register

Classroom Training Schedules

CodeDateVenueFees 
PD0825 Jan - 29 Jan, 2021London$4750Register
PD0825 Jul - 05 Aug, 2021Dubai$5950Register
PD0807 Nov - 18 Nov, 2021Dubai$5950Register

Did you know you can also choose your own preffered dates & location? Customise Schedule

Course Overview

What are interpersonal communication and people skills? Communication is important; however, effective social skills is critical in relationships, especially in the workplace. In the corporate world, these skills are also referred to as interpersonal skills.

These skills help people communicate and relate to each other. When we refer to people skills or soft skills, we are referring to Interpersonal skills. An efficient interpersonal communication sets the groundwork for an efficient organization. Interpersonal skills are the traits and manners we demonstrate while interacting with other individuals.

Strong interpersonal skills include the capability to collaborate with colleagues to solve difficult problems and establish a good working relationship within the office. This is the key indicator of a successful working environment.

If individuals do not inherit the proper interpersonal or people skills or lack the training of these skills, it might lead to differences between colleagues or managers. Interpersonal communication is the process where information, opinions, and emotions are exchanged between people through various verbal or non-verbal techniques.

How does Interpersonal Communication and People Skills help you? Great interpersonal skills will empower you to negotiate and work with different kinds of people, co-workers, managers, and clients.

An efficient business individual is not only just a businessman; he is a smart communicator as well. He has the skills to interact and relate with people and to get things done. Performance at the highest levels requires excellent communication, and each of those interactions counts.

Poor interpersonal skills are the major root cause why employees do not get along and ultimately hinder their promotion at their jobs. Conversationalists, professionals in the internal communications department, and leaders must, more importantly, possess these skills and understanding to be able to engage and connect with employees.

Zoe Talent Solutions have designed the Interpersonal Communication and People Skills Training Course to help employees negotiate successfully, develop active listening, and form a healthy culture of constructive criticism. Many companies largely focus on these soft skills training to develop their employees.

When employers recruit, they are not only exploring for applicants with the right job description, but also for those who will fit within the culture of the business and contribute to its development. Most organizations are now conducted through online communication channels, which makes it even more necessary to possess these skills to work effectively with other colleagues and` management.

Course Objectives

By the end of the Interpersonal Communication and People Skills Training Course, participants will be able to:

  • Demonstrate their skill to communicate around different work cultures
  • Employ methods for empathy and active listening
  • Constructively manage criticism and appropriately respond to it
  • Handle different behavioural cycles and personality types among individuals
  • Build a positive connection by building a better rapport
  • Use the tools of influence and persuasion while communicating and trading with others
  • Analyse and build upon self-interpersonal skills and style
  • Increase self-confidence in handling dispute and criticism in difficult settings
  • Handle with influence awkward situations in a graceful manner
  • Prepare tools and checklists for the obstacles confronted when working with difficult personalities
  • Learn the use of effective first impressions during meetings
  • Make to improvise on your body language, communication, and listening skills
  • Learn to manage stress and stressful work conditions and situations
  • Understanding the Why and How of people behaving and reacting to others
  • Demonstrate a greater level of personal control and increased positive results

Training Methodology

Zoe Talent Solutions has outlined a great program and can further customize this training program to meet yourself and organizational training needs. Our trainers are well experienced to train you with the outlined topics to help nurture you in those skills.

A very interactive program and involvement of participants is greatly encouraged throughout the facilitation. Discussions, case studies, role-plays, and other methods of training will be used during the program. There will be a best practice sharing and practical implementation of the learnings during the program.

Zoe Talent Solutions follows the Do–Review–Learn–Apply Model for all our training programs to meet participants learning objectives.

Organisation Benefit

Organizational benefits of employees participating in the Interpersonal Communication and People Skills Training Course will be as follows:

  • They will be skilled in allowing and discussing co-workers to share their work-related issues
  • A culture of positivity is breed withing the work atmosphere
  • There is a recognition within colleagues for the work accomplished
  • There is an enhanced business communication process that works internally
  • An effect on management as it eases the pressure of managing people
  • The effect on Sales is noticeable as the employees are more presentable before customers and clients
  • There is an ease in conflict resolution as employees build more understanding
  • Managers and Leaders have the knowledge and skills to take just and constructive actions
  • HR and the management find it easy to align the vision and objectives of the employees to that of the organization
  • The process of cascading initiatives and engagements throughout the workforce is better due to improved coordination
  • There is a better involvement among leaders and employees in contributing to business ideas and better business processes
  • There is an increased trust among employees
  • These skills promote team building among departments
  • There is strengthened trustworthiness and enhanced customer satisfaction
  • Ability to have a well-structured and shorter business meetings and discussions

Personal Benefit

Personal benefits of individuals participating in the Interpersonal Communication and People Skills Training Course will be as follows:

  • They will be skilled in understanding people issues and be a problem-solver
  • Participants earn respect among people they communicate and deal with
  • They tend to become a better leader with better interactions
  • Individuals become knowledgeable at managing relationships
  • Individuals develop a clear mindset towards setbacks and failures
  • They build a strong connection in their social life and within the community as a whole
  • They are better with their understandings and are looked up to provide sound judgments
  • Participants of this course learn to persuade and influence their audience with their communication and body language
  • Being knowledgeable with behaviours and personality types, it enables them to read through people’s thoughts and motives

Who Should Attend?

This program is designed for those individuals looking to enhance their efficiency and success by developing value working relationships to expand collaboration with colleagues, managers, clients, vendors, and other business stakeholders by developing their People communication skills.

This course is for all looking to build their overall communication in life. Professionals who would like to improve their self-organizational skills, self- effectiveness, relationship building, take communications to the next level, and build trust with those around them should take up this program to become sharper and admired high performers in their area of influence.

Course Outline

The below modules will be covered during the sessions of the Interpersonal Communication and People Skills Training program:

Module 1

  • Basics and Science of Interpersonal Skill
  • Interpersonal Communication: The Core Ethics
  • Principles of Interpersonal Communication
  • Developing and Working with Relationships
  • Face to Face communications
  • Harnessing and recognizing behaviour
  • Avoiding the conflicts
  • Studying People and Behaviour Types
  • Building Trust and Respect

Module 2

  • Expanding Personal Productivity
  • Growing your influence and impact
  • Identifying and establishing Opportunities to expand influence
  • Keys to successful influence
  • Mastering Emotional Intelligence
  • Power of Integrity and trustworthiness
  • Strategic planning, personality development, and focus
  • Fitting in and impacting people of multi-cultures
  • Human make-up: Beliefs, Traditions, Values, Culture, Attitudes, and Behaviours
  • Building rapport

Module 3

  • Obstructions to effective communication
  • Non-verbal communication
  • Communication Styles
  • Communicating assertively
  • Powerful presentations
  • Giving and accepting feedback
  • Open and closed forms of communication
  • Demonstrating appreciation towards others
  • Appropriating behaviour in different situations

Module 4

  • The organization, Departments, and Teamwork
  • Comprehending Team Dynamics
  • Communications within a team
  • Behaviours and People Types within a team
  • Capitalizing on styles, personalities, and strengths
  • Elements for Developing high performing teams
  • Team Development Stages
  • Effective Teambuilding Techniques

Module 5

  • Fundamentals of Listening Skills
  • Verbal and non-verbal listening
  • Effective listening Techniques
  • Interpretive Listening
  • Investigative Listening
  • Reflective Listening
  • Evaluative Listening
  • Supportive Listening

Module 6

  • Fundamentals of Speaking
  • Connecting with other persons speech and thoughts
  • Pitfalls when talking to others
  • Understanding and respecting beliefs, views, and ideas
  • Becoming a better communicator – Technicalities
  • Tips and Techniques to improve language and speaking
  • Tones, voice modulation and power-words

Module 7

  • Fundamentals of Body Language
  • The importance of Observation
  • Listening to unspoken communication
  • Mastering the reading of body language
  • Different body language in men and women
  • Power of body language in persuasion
  • Influencing in negotiations
  • Navigating paths to Win-Win situations

Module 8

  • People Management
  • Developing Relationships
  • Communicating Change and Change management
  • Encouraging discussions and straightforwardness
  • Identifying and Minimizing Conflict
  • Recognizing indications of potential conflicts
  • Types and sources of conflicts
  • Conflict Resolutions
  • Value for constructive feedback and positive criticism
Online Courses
Note
Customized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.
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Middle East – Head Office

918, Blue Bay Towers,
Al Abraj Street (Marassi Drive),
Business Bay, Dubai, UAE

UK Office

337, Forest Road, London,
England, E17 5JR

Ph: +44 7443 559344

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Due to the recent COVID-19 pandemic, we've decided to offer live online webinar training classes for all of our courses.


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Live Online Training

Now participate in a live online course for a highly discounted fee of Only $850, as a limited introductory offer.

(Terms and conditions apply)