Course Overview

Every organization needs the best of the workforce that enables rapid growth and successful position in the market. The success of any organization is related to the people you bring into the organization. The process of effective hiring takes time, training, and preparation.

What are Interview Skills and Techniques? It is a process of hiring the right fit by studying, analyzing, and assessing the profile from the set of candidates applying for the job. To have a clear picture of what kind of person the organization wants to hire, an updated description of job and responsibilities must be prepared.

There must be an alignment between the Organisations values, morals, and goals with the candidate. Understanding the organization required for the position is important for the managers to hire a competent candidate.

This Zoe course will empower you to achieve the purpose of identifying candidate’s knowledge, skills, abilities, and behaviour through relevant and appropriate training and guidance that leads the employee and the organisation to achieve the success and grow rapidly.

Course Objectives

By the end of the Interview Skills and Techniques Training Course, the participants of this course will be able to:

• Explain the meaning of interview skills in line with their organisation and industry
• Acknowledge the importance and benefits of interview skills and techniques
• Differentiate between Interview skills and techniques
• Know the skills required and carry out effective interviews
• Have a structured process of hiring the right candidate
• Plan and prepare for the interviews (self and the panel)
• Learn to set the right expectations with the candidates
• Prepare the repository of questions to ask in advance, verified by the hiring leader
• The present organisation in the best light to the interviewee for trust and confidence
• Prioritise the questions and carefully record the answers given by the candidate
• Use different tools and methodologies of interviewing for identifying skills
• Engage appropriate interviewing skills for assessing and matching competence
• Gain the confidence to ask relevant questions – prepare, practice and update the process
• Selecting the right candidate basis the mapped competencies around a profile
• Gain access to the most competent talent in the market and hire them
• Reach the desired goal of success and maintain the position by reinforcing the right practices
• Master the art of conducting and managing interviews
• Maintain a record of a candidate – profile, key critical incidents and reference for future

Training Methodology:

Zoe Talent Solutions has designed the Interview Skills and Techniques Training Course for individuals in recruitment, Leadership hiring role, recruitment consultants in any organisation. This workshop is a very interactive session as participants from different countries and cultures participate and share their own office experiences and challenges.

The modules in this course can be customized and arranged for organizational specific learning requirements. This program involves group discussions, case studies, and role-plays (*videos can be recorded for feedback and review to map the best practices, hits and misses)

Zoe Talent Solutions follows the Do–Review–Learn–Apply Model.

Organisational Benefits

Organisational Benefits of employees who participate in Interview Skills and Techniques Training Course will be as below:

• Align the interviewing process with organisations goals, values, and morals
• The organisation would have committed workforce due to alignment and cohesion
• Use best sourcing platforms to engage with suitable candidates thus reducing rejections
• Successfully send interview invites to the candidate through various platforms
• Have an extended reach to hire – through technology and automation
• The organisation would set a benchmark through its structured interviewing procedure
• Learn the soft skills required to perform the interviews successfully
• Explore and master the technical bent of getting the interviews right
• Communicate the updates to interviewee and internal panel to streamline the process
• Create a process that provides objective and fair outcomes
• Build a strong and fair BGV (Background Verification) process that establishes honesty and trust among the employees and employer
• The organisation will have an employee-oriented culture; inclusive and nurturing to help people grow
• The organisation will have an agreement with its employees for its values and morals, removing the element of surprise /shock
• Filter any misfits to prevent future conflicts and resentment
• Engage and utilize resources of organisation, self and interviewee for the best interview experience
• Train recruiters, interview panels, hiring managers on respective roles to get the process right
• Get the understanding of elements that impact the interview process and candidate experience
• Offer basics like water, pens, check for comfort in waiting rooms, etc.- little courtesy goes a long way
• Seek feedback from candidates that were interviewed, however, didn’t choose to join the organisation
• Analyse factors from candidate feedback to improve the interview process, candidate experience and culture

Personal Benefits

Participants who enrol in this Interview Skills and Techniques Training Course will benefit in the following ways:

• Learn to reach the best talent in the market
• Successfully design and run an interview process to identify the right candidate
• Learn to meet and greet the candidates to make them comfortable
• Exude confidence no matter what role you are into to create a right impression
• Learn about company culture & values, demonstrate them in conduct and sensitize interviewees about what they are getting themselves into
• Dress appropriately, project the culture and set expectations clearly
• Participants would be able to ask the right set of questions and probe further
• Learn to conduct the interview warmly and make the candidate feel at ease
• Carry out effective communication during the interview
• Develop active listening skills to record the correct information
• Learn to follow the hiring protocol
• Consider all the metrics while hiring a candidate
• Participants would make an informed and effective decision
• Provide the right information to the Managers to make the final decision
• Participants would be able to collaborate with the line managers
• Learn the need of the business to hire a candidate
• Learn the process of hiring and documentation
• Learn to assess the candidate for the competency required for the job

Who Should Attend?

Recruiters, Hiring / Line Managers, OD Consultants, Independent consultants, Corporate professionals hiring people in the business

Course Outline

Below is the course outline and the modules that would be covered during the Interview Skills and Techniques Training Course:

Module 1: Introduction to Interview Skills and Techniques

• What are Interview Skills and Techniques?
• Importance and benefits of Interview Skills and Techniques
• Difference between Interview Skills and Techniques
• Differentiate between soft and technical skills

Module 2: Importance of Interview Techniques

• Hiring the right fit for the organisation
• Promoting growth and success for an employee
• Understand the position you are hiring for
• Understanding the role and responsibilities

Module 3: Types of Interviews

• Structured interview – To ask the questions set in advance
• Semi-Structured interview – To ask questions based on candidate’s response
• Unstructured interview – Having a list of topics but no questions to ask
• Screening – Preliminary assessment of the candidate’s profile
• Initial Discussion and fact-finding – Exploring skills, experience, and cultural fit
• Telephonic Connect – In the interest of time and resources telephonically connect with the candidate
• Behavioural – Interview to assess behavioural competencies to match the job requirement
• Individual / Face to Face interview – Upon initial screening and finding fitment
• Group/ Panel interview – Basis initial confirmation schedule interview with stakeholders

Module 4: Planning and Preparing for the interview

• Gathering needs from the hiring manager or department
• Preparing job description
• Analysing the candidate profile
• Making repository of questions
• Collaborating with line managers
• Aligning interview questions with the competency required
• Schedule time for the interview and stick to the timelines

Module 5: Managing and Conducting the Interview

• Identifying candidate type
• Conducting the interview ( interviewer is the face of the organisation)
• Create a welcoming atmosphere
• Collecting candidate information
• Making notes during the interview
• Give chance to the candidate to ask any question
• Provide a timeline to come back
• Closing the interview

Module 6: Common Interviewing Questions

• Strength and weaknesses of the candidate
• Career goals of the candidate
• Employment history
• Experience-based questions
• Hypothetical question
• Competency-based questions
• Reason to want to join us
• Open and closed-ended questions

Module 7: Identifying Soft Skills in the Candidate

• Negotiation skills
• Communication skills
• Positive attitude
• Professionalism
• Eye contact
• Building Rapport
• Ability & willingness to perform the job

Module 8: Skills Required for Interviewing a Candidate

• Assess the candidate’s body language
• Maintaining appropriate tone while interviewing
• Being attentive and displaying active listening
• Being unbiased during the interview
• Giving positive feedback

Module 9: Evaluation and Decision Making

• Maintaining a record of the interview, reviewing feedback
• Using the scorecard during the interview- considering competency and other aspects
• Referring interview notes
• Making the decision
• Checking references

Module 10: FAQ’s, Roleplays, Case studies and Discussions

• Meet experts who have been doing successful interviews and hiring
• Read Case studies of typical aspects where interviews go right/ wrong
• Participate in role-plays in triads to experience the interview skills and get feedback from experts
• Create a repository of questions, define do’s and don’ts (Group activity) and implement them in your organisation