Course Overview

Quality Management System (QMS) has been structured by ‘International Organization for Standardization as an internationally accepted standard under the tag ISO 9001.  ‘International Organization for Standardization’ is more practically/interchangeably called as International Standardization Organization (ISO).

This standard lays down the ways of managing an organization based on the PDCA (Plan-Do-Check-Act) cycle so that confusion, subjectivity and directionless is avoided, and the organization fulfils its objectives while continually improving and ensuring customer satisfaction.

The PDCA cycle was first propagated by the Quality Management Guru ‘Deming and was further refined by Juran and Crosby. The latest structure of requirements under this standard (i.e. ISO 9001: 2015) is called High-Level Structure which also applies to Safety Management System (SMS ISO 45001:2018) and Environmental Management System (EMS, ISO 14001:2015) due to the similarity of broad clauses with subtle differences in certain clauses therein.

What is ISO 9001 Lead Auditor Certification? ISO 9001 Lead Auditor Certification course is designed to enable the course participants to comprehend the ISO 9001: 2015 (QMS) standard thoroughly and correlate it to various stages of auditing (planning, preparation, site visits, execution – opening, audit & closing, report submission, client review, corrective action plans and recommendation to award the client with certification).

This Zoe training course will empower course participants with comprehensive knowledge of requirements, skills and attributes for ISO 9001 Lead Auditor and the standard.

Course Objectives

This highly useful comprehensive ISO 9001 Lead Auditor Certification Course, will equip the participants to:

• Understand the Quality, Quality Management and the history behind it, with reference to the Quality Management Gurus Deming, Crosby and Juran
• Comprehend the Quality Management Principles: customer focus; leadership; engagement of people; process approach; improvement; evidence-based decision making; and relationship management
• Learn in detail about International Standardization Organization (ISO) and the Quality Management System (QMS) standard ISO 9001:2015
• Connect PDCA cycle with various clauses of the standard
• Understand the difference between First, Second- and Third-Party Audits
• Comprehend how ISO 9001:2015 is used for auditing and identifying non-compliances and corrective actions
• Understand the guidelines on managing auditing and principles of auditing
• Embrace qualities of auditors
• Corelate this standard to various stages of auditing (planning, preparation, site visits, execution – opening, audit & closing, report submission, client review, corrective action plans and recommendation to award the client with certification)
• Get live experience of mock audits by participating in classroom audit sessions
• Learn the avenues to register course participants as Lead Auditor after passing the exams approved by Certification Agencies and recognized by Accreditation Bodies

Training Methodology

This collaborative ISO 9001 Lead Auditor Certification training program will comprise the following training methods:

• Lectures (Tutor-assisted online and classroom as per requirements)
• Seminars & Presentations
• Group Discussions and workshops
• Assignments
• Case Studies & Functional Exercises

Zoe Talent Solutions follows the ‘Do-Review-Learn-Apply’ model.

Organisational Benefits

Companies who nominate their employees to participate in this ISO 9001 Lead Auditor Certification course can benefit in the following ways:

• Systematically resource their organization with knowledgeable and skilful ISO 9001 Internal Lead Auditors who will eventually build a proactive Quality Management culture in the organization
• Build consistency in a sound business management system using the principles of Quality Management
• Sustain the trust of customers and confidence of suppliers
• This course is essential for those organizations that offer management system certification training to clients and carry out third party audits to recommend management system certification
• Lenders, Insurance Agencies and Government agencies take positively those organizations who operate as per ISO Management System Standards such as ISO 9001 (QMS), ISO 45011 (Safety MS) and ISO 14001 (Environment MS)

Personal Benefits

Individuals who participate in this ISO 9001 Lead Auditor Certification course can gain from it in the following ways:

• Solid confident preparation for writing the exams approved by Certification Agencies and recognized by Accreditation Bodies
• Building a career in Management Systems
• Helping their existing employers achieve their business objectives and customer satisfaction efficiently and convincingly

Who Should Attend?

This ISO 9001 Lead Auditor Certification course would be suitable for:

• Trainees/interns/fresh employees who want to take up the Management Systems Audit profession as their career
• All supervisors, managers and top leaders who want to implement and participate as Internal Auditors
• All Management Systems professionals in Certification Agencies who want to do certification audits

Course Outline

MODULE 1: QUALITY AND QUALITY MANAGEMENT

• Concepts: Quality
• Quality Management Gurus and their foundational lessons
• Quality Management Principles
• PDCA Cycle
• Examples of great companies adapting QMS

MODULE 2: QMS STANDARD ISO 9001:2015: BASICS

• Structure of the standard
• Scope
• Normative References
• Terms & Definitions

MODULE 3: PLAN THE CONTEXT OF THE ORGANIZATION

• Understanding the organization and its context
• Knowing and comprehending the requirements and expectations of interested parties
• Forming and determining the scope of the quality management system
• Quality management system and its processes

MODULE 4: PLAN LEADERSHIP

• Leadership and commitment
• Customer focus
• Quality Policy
• Organizational roles, responsibilities and authorities

MODULE 5: PLAN TO ADDRESS RISKS AND OPPORTUNITIES

• Actions to address risks and opportunities
• Setting Quality objectives and planning to achieve them
• Planning of changes

MODULE 6: PLAN THE SUPPORT

• Resources: People, Infrastructure
• Environment for the operation of processes
• Monitoring and measuring resources
• Organizational knowledge
• Competence, Awareness and Communication
• Documented information

MODULE 7: EXECUTING EFFICIENT OPERATION AS PER PLANNING

• Operational planning and control
• Requirements for products and services
• Design and improvement of products and services
• Instituting control of externally provided processes, products and services
• Production and service provision
• Release of products and services
• Control of nonconforming outputs

MODULE 8: PERFORMANCE EVALUATION AS A CHECK

• Monitoring, measurement, analysis and evaluation
• Customer satisfaction
• Analysis and evaluation
• Internal audit
• Management review

MODULE 9: ACT WITH IMPROVEMENT MEASURES

• Nonconformity and corrective action
• Continual improvement
• Management drive
• Employee involvement

MODULE 10: GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS (ISO 19011)

• Principles of Auditing
• Managing an Audit program
• Performing an Audit
• Competence and evaluation of auditors

MODULE 11: MOCK AUDITING SESSIONS

• Study Scenarios
• Roleplaying Auditors and Auditees
• Preparing and presenting the audit report
• Answering client audience questions

MODULE 12: MISCELLANEOUS KNOWLEDGE SHARING FOR EXAM

• Identify observations / case studies into Non-conformances
• Prepare Non-conformance reports
• Prepare investigation trails
• Sample Exam papers /Model papers