Course Overview

The era of computers, online businesses and social media which is improving and evolving at such a fast pace has bought with it the need for companies to invest in the IT management, irrespective of the industry one is in.

What is IT Management? IT management is about a person or a group of people managing the software, hardware, applications, and resources for the various functions of the businesses in both physical and virtual environment.

What is the role of IT management? IT has become a vehicle upon which an organization’s business technology strategy and objectives are based and managed on. Seamless execution of the projects, uninterrupted delivery of services, stability in operations and maintaining confidentiality for the highly critical information shared worldwide have become the hallmark of IT departments.

This training program offered by ZOE Talent Solutions is a highly practical course. It has been designed to arrive at a complete understanding of the operations of business and identify apt strategies for the entire organisation. It will also empower the IT professionals to achieve goals, deliver value, lead, and contribute to the business growth while upskilling self and their respective teams.

Course Objectives

The objectives of this IT Management training program are:

• Developing IT Strategy for business
• Achieve excellence in Project Management
• IT sourcing, Contracts, and Negotiation
• Optimising the performance of the operations
• Crisis Management
• Cost-effectiveness
• Data Management

Training Methodology

This program offered by ZOE Talent Solutions is designed to equip you with analytical, business management, empathy, strategic thinking, and creativity skills. Expert facilitators will lead the session with an interactive presentation, exercises, case studies, tips, and application strategies to help you become effective managers and leaders of the IT department.

Role-plays and group discussions will help you get the business perspective to address your individual challenges. This training will also give you an opportunity to learn from other participants present from across other industries.

ZOE Talent Solutions pursues the methodology of ‘Do-review-learn-apply’.

Organisational Benefits

The benefits that the company will accrue from this IT Management training program are:

• Develop Strategic Thinking Skills
• Framing of robust business strategies for IT
• Data Security
• Data Confidentiality
• Disaster-Management
• Formulation of flexible and agile procedures
• Automation leading to Reduction in the cost
• Achieve higher levels of trust and satisfaction of the client
• Rapid response to any changing and disruptive conditions
• Better capacity planning
• Centralised information
• Reduced downtime
• Decreased repair times

Personal Benefits

The Personal Benefits for IT personnel would be as follows:

• Streamlining of daily operations
• Enough free time to
  • Meet the demands of the organisation’s goals
  • Identify innovative solutions to the challenges encountered
• Improved Customer Satisfaction – Internal and External
• Automation will provide more free time to invest in working towards business goals
• Develop the thought process of an IT Leader
• Expand your negotiation skills
• Better problem-solving skills
• Enhanced decision-making skills
• Career advancement
• Make self-indispensable as tech becomes central to the strategic priorities of the business

Who Should Attend?

This training program should be attended by:

• C-Level Executives
• Department Heads
• Team Leaders from other functions
• IT Consultants
• IT professionals
• IT Managers
• IT Heads
• IT Executives
• Service providers of Software, Hardware, and Infrastructure
• Any other related service providers

Course Outline

Module 1: IT Strategy

• Relevance of IT to business functioning and strategy
• A proven process for the success of IT strategy
• How to optimize IT strategy?
• Planning for Data Security
• Drawing and communicating the Plan
• Implementation of the Plan

Module 2: Excellence in Projects

• Project Management
• Program Management
• Project governance
• Project reporting
• Guidelines for successful
  • Project management
  • Change Projects

Module 3: Business Relationship Management

• Making technology understood
• Making it comprehensible for non-techies
• Creating a message for the department
• Handling challenging situations
• Maintaining business relationships

Module 4: Operational Excellence

• Techniques, Merits and De-merits for operational excellence
  • ITIL
  • Six Sigma
  • Lean IT
• Models for continuous improvement
• Preparing in advance for any major technology incidents
• Communicating and leading in times of crisis

Module 5: Commercial Acumen

• Understand the art of arriving at the right commercial decisions
• Getting the most for IT partners
• Contract guidelines
• Negotiating better outcomes
• Negotiating as a team

Module 6: Personal Leadership

• How to optimize time and activities?
• Building a Personal Brand
• Maintaining reputation
• Mandatory Skills for IT executives and managers
  • Emotional Intelligence
  • The seeker of knowledge
  • The Negotiator
  • The Mediator
  • The information manager
  • Strong leader
  • Interpersonal Skills
  • Management Skills
  • Programming Skills
  • Application Development Skills
  • Networking Skills

Module 7: Peer Leadership

• Assessing leadership style of self
• Awareness of the leadership style of others
• Strategies to influence different leadership styles

Module 8: Team Leadership

• Model for high-performing IT Teams
• Understanding Team dynamics
• Building and motivating IT teams
• Maximising the performance of the IT team
• Creating the vision for Technology

Module 9: Corporate Leadership

• What CEO’s look for?
• Skills for IT leaders at boardroom level
• Secrets of Becoming a Successful CIO
• The knowledge seeker