Course Overview

Do you believe that leadership and management skills in your team will help you to maximise the business opportunities?

Why Leadership and Management? Organisations today want their leaders to be multi-skilled. Besides possessing the technical expertise, the companies also want their leaders to be skilled at managing people effectively, handle big changes, handle clients well, understand the intricacies of their businesses, industry, and markets.

These expectations are difficult to deal with especially for those who are not born leaders. It would be interesting to know and realise that most leaders don’t start doing exceptionally well from the start. Rather they make their way and grow into greatness.

Do you believe that business managers need to constantly work on improving employee performance, identify motivators and bridge silos in the team and departments? This training program offered by ZOE Talent Solutions will groom the leaders to partner in developing strategies, build processes, work towards the growth of the employees and achieve higher levels of productivity in business. It will facilitate their growth both as leaders and managers.

Course Objectives

The objectives of this Leadership and Management training program are-

• Understand how to lead and manage
• Understand the basics of People Management
• Manage Teams
• Manage Diversity
• Effective decision making and communication
• Leading in the managing role
• Leading people and processes
• Leadership behaviours that help overcome challenges
• How to engage and involve the teams during times of change?
• Understand techniques to manage and implement change effectively
• Understand the problem-solving skills
• Connect with the team members

Training Methodology

To meet the training objectives, this program offered by ZOE Talent Solutions is designed by assimilating result-oriented strategies to meet our clients’ unique requirements. Experts have packed this training with an interactive presentation, exercises, case studies, and relevant tips and techniques to achieve results in their role as leader. Role plays and round-table discussions will also provide an opportunity for the participants to share their unique perspective and arrive at the right mindset for scaling the business to the next level.

ZOE Talent Solutions applies the methodology of ‘Do-review-learn-apply’ in their training programs.

Organisational Benefits

The benefits that the company will accrue from this Leadership and Management training program are:

• The ethical environment in the company
• Exponential Transformation in the teams
• A positive work environment
• Address the root cause of the problem
• Reduced attrition
• Increase in the levels of productivity and accountability
• Efficient Change Management
• A better work-culture in departments and teams
• Equipped with competent professionals ready to act decisively and effectively
• A strong team of energetic professionals ready to lead the business during tough times

Personal Benefits

The benefits that the participants will get from this Leadership and Management training are as follows:

• Better people-management skills
• Be more effective in your roles
• Develop self as Leaders and Managers
• A better understanding of cultures
• Improved interpersonal relationships
• Increase in productivity
• Increased retention
• A team with focus on business results
• Personal Branding
• Conflict management
• Lead Ethically

Who Should Attend?

This Leadership and Management program should be attended by the following:

• Directors
• C-Level Executives
• Senior Management Professionals
• Department Heads
• Delivery Heads
• Senior managers
• Project managers
• Project supervisors
• Change managers
• Change agents
• Anyone involved in Change Management

Course Outline

MODULE 1: INTRODUCTION TO LEADERSHIP

• Leadership styles of the past vs. Contemporary Leadership styles
• Micro-Management vs. Macro-management, and a mix of two
• Core values of leadership -Trust, integrity, excellence, commitment, innovation
• Walk the Talk

MODULE 2: SELF-LEADERSHIP

• Assessment of your own Leadership style
• Understand how to make use of your strengths in the following:
  • Execution Excellence
  • Networking and Relationship building
  • Strategic Alignment
  • Influencing the stakeholders, team, and individuals
• Envisage the demonstrated behaviour
• What is Situational Leadership?
• Leading change Internally and Externally
• Leading change ethically

MODULE 3: GOAL SETTING AND PERFORMANCE MANAGEMENT

• Goal setting and outcomes
• Formulate KRA’s / KPI’s
• Lead and Lag indicators
• Planning for team and individual performance
• Coaching on daily basis for performance
• Evaluating Performance of department, team, and individuals
• Importance of Communication in performance
• Skip-Level Meetings
• Honing your Listening Skills with special focus on reflective listening

MODULE 4: FEEDBACK

• Structure for effective feedback
• Developing Competence for sharing feedback
• The Power of Words for appreciation
• Non-Verbal Communication

MODULE 5: TEAM BUILDING and TEAM MANAGEMENT

• Characteristics of High-performing teams
• Understand your team-leadership style
• Right Hiring
• Stages of Team development
• Putting the strengths of team to work
• Succession Planning
• Talent Management
• Team motivation
• Communication for Rapport building with the team
• How to Delegate?
• Communication during Delegation
• Pitfalls during delegation and their avoidance

MODULE 6: CULTURAL AWARENESS

• Develop an understanding of culture
• Business relevance
• Developing cultural competence
• Cultural diversity and competitive advantage at
  • Local, National, and International Level
• Multicultural collaboration

MODULE 7: TRANSACTIONAL ANALYSIS (TA)

• What is the concept of TA?
• The impact of TA on the review discussion and Team Management
• Understand the concepts of EGO States:
  • Parent
  • Adult
  • Child
• The dominance of ego states
• Impact on performance review discussion

MODULE 8: MANAGING TEAM WITH EMOTIONAL INTELLIGENCE

• What is Emotional Intelligence?
• Leveraging the strengths of the team members
• Understand how to connect with the members of the team
• Understand how to coach team members for growth in their roles
• Understand how to inspire team members

Module 9: Techniques for Problem Solving

• The 5 Why’s technique
• Fish Bone Diagram
• Brainstorming
• Quality Circles
• Root Cause Analysis
• Pareto Analysis- 80-20 Rule
• The Six Thinking Hats