Course Overview

What are Interpersonal Skills in Leadership? Interpersonal skills are the skills needed to effectively communicate, interact, and work with individuals and groups. Those with good interpersonal skills are strong verbal and non-verbal communicators and are commonly considered to be “good with people”.

Communication and people skills are critical necessities for good leaders.  Communication is significant; however, effective social skills is critical in relationships, especially in the workplace. In the corporate world, these skills and abilities are also referred to as interpersonal skills.

These skills assist people to communicate and relate with each other. When we mention people skills or soft skills, we are referring to Interpersonal skills. Effective leadership skills are used when your people and communication skills are incorporated to engender organizational synergy.

How can Managers improve Interpersonal Skills? Effective interpersonal communication sets the groundwork and foundation for an efficient organization. Interpersonal skills are the traits and manners we display while interacting with other individuals. Strong interpersonal skills involve the capability to collaborate with colleagues to solve tough problems and establish a good working relationship within the office. This is the key indicator of a successful working environment.

If individuals do not have the appropriate interpersonal or people skills or lack the training of these skills, it might lead to differences between colleagues or managers. Interpersonal communication is the manner where information, opinions, and emotions are exchanged between people through various verbal or non-verbal techniques.

This Zoe training course will consequently succinctly equip you with the ability to develop leadership, communication and interpersonal skills to inspire others and a clear ability to cultivate a vision for your subordinates.

Course Objectives

Upon completing this Leadership, Communication and Interpersonal Skills Training Course for Managers, participants will be able to:

• Learn how to remain a consistent inspiration to your subordinates by cultivating high-performance standards thus entrenching the organizational mission, vision and values in their respective organizations
• It will also encourage insight into maintaining effective interpersonal, communication and leadership skills in your organization
• Discover how to assimilate and entrench interpersonal, communication and leadership qualities, characteristics, attributes and traits into the organizational value system thus engendering the cultivation of a mutually consensual employee-driven value system into the organizational culture
• Learn and practice how to consistently and constructively sustain the development of communication, interpersonal and leadership skills to ensure delivery on your organization’s primary objectives
• Recognise how to spot and avoid common errors when reviewing existing initiatives to develop leadership, communication and interpersonal competence in your organization
• Acquire an understanding of the principles, procedure and protocol pertaining to the development of leadership, communication and interpersonal skills including its potential and impact
• Display knowledge and understanding of the main sources of the development of leadership, communication and interpersonal skills and how it is used to streamline organizational efficiency and simultaneously optimize value extraction
• Understand the practical impact of developing leadership, communication and interpersonal skills in your organization

Training Methodology

This interactive Leadership, Communication and Interpersonal Skills Training Course for Managers will comprise the following training methods:

• Presentation
• Assignments
• Case Studies & Functional Exercises
• Questionnaires

Zoe Talent Solutions follows the ‘Do-Review-Learn-Apply’ model.

Organisational Benefits

Companies who nominate their employees to participate in this Leadership, Communication and Interpersonal Skills Training Course for Managers can benefit in the following ways:

• Benefit from enhancing and entrenching the development of leadership, communication and interpersonal skills in as far as it bears applicability to the retention of consistent organizational synergy for your organization
• Learn how to integrate mutually consensual employee-driven values into the organizational culture to facilitate the attainment of your organization’s core purpose, values, mission and vision
• Focus and direct your efforts on cultivating and entrenching leadership, communicative and interpersonal skills in all components of your organization
• Improve productivity by ensuring the development of leadership, communicative and interpersonal skills, attributes and values so that employees appreciate honesty and transparency in decision making
• Achieve improved synergy in the organization thus elevating employee morale and increasing productivity
• Critically conduct a gap analysis and performance audit of your organizational capacity to detect the path to attaining and developing leadership, communication and interpersonal skills within the organization

Personal Benefits

Individuals who participate in this Leadership, Communication and Interpersonal Skills Training Course for Managers will learn how to augment their leadership, interpersonal and communication skills and develop critically necessary qualities that will synergize organizational efforts towards enhancing productivity.

This initiative can then be cascaded to all levels of the organization enhancing the integration of value-driven delivery strategies into an organizational value roadmap.

This Leadership, Communication and Interpersonal Skills Training Course for Managers will benefit you in the following ways:

• Improve your performance through higher efficiency and greater worker productivity by being aware of the implications and extracted sustainable value emanating from effective compliance with expounded leadership, communication and interpersonal skills
• Engage in constructive discussions pertaining to the topic thus resulting in improved organizational capacity and overall communication

• Contextualize and assimilate a practical understanding of the impact of developing leadership, communication and interpersonal skills in your organization
• Display knowledge and understanding of the main principles pertaining to the development of leadership, communication and interpersonal skills
• Understand the roles, functions and responsibilities of various actors, organizations, and institutions in the leadership, communication and interpersonal skills genre
• Identify and critically evaluate the main weaknesses of existing efforts towards developing leadership, communication and interpersonal skills within your organization

• Get an opportunity to work through hands-on role-plays and case studies in detail to gain the skills needed to effectively utilize processes and procedures pertaining to the development of leadership, communication and interpersonal skills in your organization

Who Should Attend?

This Leadership, Communication and Interpersonal Skills Training Course for Managers, would be best suited for:

• CEO’s
• All individuals whose responsibilities include the development and entrenchment of leadership, communication and interpersonal skills as well as organizational leadership for the improvement of broader organizational strategic objectives

Course Outline

MODULE 1: INTERPERSONAL COMMUNICATION AND PEOPLE SKILLS

• Basics and Science of Interpersonal Skills and Interpersonal Communication
• The Core Ethical Principles of Interpersonal Communication
• Developing and working with relationships
• Face to face communication
• Harnessing and recognizing behaviour
• Avoiding conflict

MODULE 2: LEADERSHIP IN INTERPERSONAL COMMUNICATION

• Active Listening
• Listening to Understand
• Feedback
• Trust and honesty
• Selflessness
• Self-awareness
• Compassion and Empathy

MODULE 3: COMMUNICATION AND INTERPERSONAL SKILLS

• Communicating and working with groups
• Individual Communication
• Personal and Professional Communication
• Developing strong interpersonal skills
• Relationship building
• Communication with inter-dependent individuals
• Verbal and non-verbal communication

MODULE 4: INTERPERSONAL SKILLS AND PEOPLE SKILLS

• Confidence and Expertise
• Meaningful Impetus
• Influence and Inspiration
• Expanding Personal Productivity
• Growing your influence and impact
• Identifying and establishing Opportunities to expand
• Keys to successful influence
• Strategic planning, personality development, and focus
• Beliefs, Traditions, Characteristics, Traits, Aptitude, Values, Culture, Attitudes, and Behaviour

MODULE 5: NEGATION OF EFFECTIVE COMMUNICATION

• Obstructions to effective communication
• Communicating assertively
• Positive perception and character conveyance
• Giving and accepting feedback
• Demonstrating appreciation towards others
• Appropriating behaviour in different situations
• Effective interpersonal communication

MODULE 6: COLLABORATIVE COMMUNICATION  

• Comprehending Team Dynamics
• Uniting and synergizing team effort
• Impactful collaborative decision making
• Capitalizing on styles, personalities, and strengths
• Elements for Developing high performing teams
• Effective Teambuilding Techniques

MODULE 7: INTERPERSONAL SKILLS IN PEOPLE MANAGEMENT   

• Communicating Change and Change management
• Identifying and Minimizing Conflict
• Recognizing indications of potential conflicts
• Types and sources of conflicts
• Conflict Resolution
• Importance and Value for constructive feedback and positive criticism