Course Overview

Six Sigma Black Belt is a known technique for process improvement. Strategies related to six sigma seek to improve the output quality of a process by identifying and eliminating causes of defects and minimising variability in business processes. Six Sigma encompasses various quality management methods (empirical, statistical, etc.).

Each six sigma project undertaken follows a distinct sequence of steps with specific value targets of reducing process time and costs and increasing customer satisfaction and profits.

What does a six sigma black belt do? A six sigma black belt possesses a thorough understanding of all aspects of lean six sigma methods, including a high level of subject matter competence with regard to DMAIC (Define, Measure, Analyse, Improve, Control).

The individual is specialised in lean six sigma methodologies to lead complex improvement projects and understands how to implement, perform, interpret and apply six sigma at an advanced proficiency level.

This Lean Six Sigma Black Belt Certification Course by Zoe Management Consultants will empower you with a detailed understanding of lean six sigma black belt. This course will not only provide you with the knowledge and experience to understand six sigma at this level but also the confidence to clear the exam.

Through this Lean Six Sigma Black Belt Certification Course, you will be able to maintain and help others maintain high levels of quality and accuracy in work, especially project and project management. Since six sigma is universally accepted and known, the knowledge and skill gained through this course will increase avenues for opportunities related to career growth and progression.

Course Objectives

The main objective of this Lean Six Sigma Black Belt Certification Course is to empower professionals with—

• complete knowledge and understanding of six sigma black belt training
• the required confidence, experience and skill to undertake the lean six sigma black belt exam and successfully clear it
• the confidence and knowledge to train other professionals for implementing six sigma for their work
• the exposure, experience, capabilities and perspective to identify and resolve quality-related issues being faced by the organisation
• adequate decision-making and problem-solving skills to address a problem
• the ability and skillset to contribute to organisational development through high quality and accuracy
• the confidence and perspective to oversee, audit and manage process practices and improve performance
• satisfaction from supporting organisational growth through increased quality and greater accuracy
• skill to ensure better project outcome and happier end-users/customers because of a high level of quality and accuracy

Training Methodology

All courses at Zoe Talent Solutions are customised to suit the training audience. Before each training session, the course content is thoroughly reviewed to ensure relevance.

Lectures are delivered by experienced professionals, using audio-visual presentations for ease of reference. Two-way participation is ensured through group assignments and activities. Relevant case studies are also discussed to foster relevance to the training content.

Like all courses at Zoe Talent Solutions, this course too follows the Do–Review–Learn–Apply Model.

Organisational Benefits

By professionals enrolling for this Lean Six Sigma Black Belt Certification Course, their organisations will derive the following benefits:

• Trained employees to manage quality and productivity within the organisation
• Increased credibility because of projects run and maintained using the universally accepted six sigma approach
• Higher accuracy and quality with project management and outcome because of the application of the six sigma approach
• Faster decisions because of added clarity and more expertise available to take more decisions
• Regular internal audits to ensure and track performance of a project with regard to six sigma best practices
• Regular training of other employees regarding the six sigma approach, at no additional cost
• Organisational growth and development because of the increase in overall performance of the organisation
• Alignment of the organisation’s strategy and plans on the lines of the universally accepted six sigma approach

Personal Benefits

By enrolling for this Lean Six Sigma Black Belt Certification Course, professionals will derive the following benefits:

• In-depth knowledge and understanding of lean six sigma black belt training
• Increased confidence to train other professionals for six sigma practices and approach
• Adequate confidence and experience to perform audits within the organisation and report and take action against any unhealthy practice
• Enhanced skill set and capabilities to drive and implement six sigma approaches within the organisation, thus contributing to a high quality outcome of the organisation
• Better decision-making and problem-solving skills because of the need for quick, simple and accurate discussions
• A sense of satisfaction by contributing to the improvement of the overall performance of the organisation, thus inviting further opportunities for growth and development through higher roles and responsibilities
• Increased confidence and experience to handle all aspects of the six sigma approach and successfully clear the exam
• Enhanced perspective and confidence to oversee end-to-end operations with no errors at any stage within the organisation

Who Should Attend?

• Senior leaders and managers of organisations who should thoroughly understand the importance of employing lean six sigma processes
• Project managers and other members/professionals handling projects and/or operations within the organisation
• Quality managers who need to ensure quality management at all stages of a project
• Software testers and analysts responsible for testing and ensuring no errors in the entire cycle
• Process improvement experts who check and provide suggestions related to changes in existing processes and systems within the team and/or organisation
• Any other professional who would like to know more about lean six sigma black belt training

Course Outline

The Lean Six Sigma Black Belt Certification Course covers the following topics related to lean six sigma black belt training:

Module 1 – Core Six Sigma Principles

• Always focus on the customer
• Understand how work really happens
• Make processes flow smoothly
• Reduce wastes; concentrate on value
• Avoid defects by eliminating variation
• Ensure team buy-in and collaboration
• Make efforts systematic and scientific

Module 2 – Lean Six Sigma Tools

• The 5 Why’s
• The 5S system
• Value stream mapping
• Regression analysis
• Pareto chart
• Failure mode and effects analysis (FMEA)
• Kaizen
• Poka-yoke (Mistake proofing)
• Scatter diagram
• Root–Cause analysis
• Chi-squared test
• Cause-and-effect diagrams

Module 3 – Benefits of Six Sigma Black Belt Training

• Solve quality problems
• Improve decision making
• Improve the overall performance of the organisation
• Manage process practices and enhance performance

Module 4 – DMAIC – Define

• Voice of the customer (VOC)
• CTx (quality, time, cost)
• Converting VOC to CTQs (critical to quality)
• Supplier, input, process, output, customer (SIPOC)
• Pareto analysis
• Project charter
• Stakeholder analysis

Module 5 – DMAIC – Measure

• Process mapping
• Fishbone diagram
• Graphical tools
  • Histograms
  • Dot/Box/Scatter plots
  • Time series plot
  • Pareto chart
• Basic statistics and probabilities
• Process distributions
• Lean concepts

Module 6 – DMAIC – Analyse

• FMEA
• Multi-variate analysis
• Inferential probability distributions
• Hypothesis testing
• General ANOVA
• Correlation/Regression (multiple, binary logistic)
• Design of experiments (DOE) strategies
• DOE centre points, covariates, blocking
• Central composite design

Module 7 – DMAIC – Improve

• Innovative solutions
• Solution selection (Pugh matrix)
• DOE multiple response optimisation
• Evolutionary operation
• Lean tools
• Queuing theory
• Improvement techniques
  • Self-inspection
  • Training
  • Checklists
  • Process simplification
  • Mistake proofing
• Implementation and verification
• Sampling and data collection
• Process capability
• Measurement system analysis

Module 8 – DMAIC – Control

• Statistical process control
  • I-MR charts
  • Xbar-R/Xbar-S charts
  • P charts
  • C charts
  • U charts
• Control plans
• Action plans