Course Overview

What is unique about this Management Masterclass?

‘Management’ is an umbrella that overlooks multiple areas of function and expertise. This Zoe course, covering a vast arena of skills, knowledge and competency, offers a specialised Masterclass to individuals looking to become a management professional. The modules in this training programme focus on specific integral topics that have empowered our delegates to easily and readily take up senior management roles in diverse industries. Individuals having completed this Zoe Masterclass re-enter their professional sphere to add new and tangible, value-added change. The skills learned through case studies and projects, group discussions, and feedback from experts would enable delegates to reach a higher level of understanding people, processes and profits.

What will I learn in this course?

By studying the subjects in this course, you would be able to measure and manage individual and team performance better. Emotional Intelligence and people-centric skills are essential to a management role and we at Zoe endeavour to equip you fully in this regard. Team building helps to improve the effectiveness of output and it is the ultimate goal of the manager to uplift group morale and drive efficiency. This Management Masterclass also focuses on helping you create budgets for operational processes and design contingencies for any unforeseen hiccups along the way.

This Zoe Course will empower you to identify the kind of manager you are, your drivers and your motivators. You will be able to understand constructive feedback techniques and get real-time reviews on your coaching skills from our expert facilitator. Practice positive language in the workplace that will support you in developing employees to take more responsibility. Through exclusive videos, de-briefs and debates, you will get equipped with the best practices to influence, motivate and inspire your people.

Course Objectives

The primary objective of this Zoe course is to empower each delegate with—

• The ability to understand management and its role in the global context, across varied industries
• Real-time feedback on prime topics that affect the way Managers are viewed
• The core understanding of problem-solving, change management, team building and the decision-making process
• Capability to evaluate performance and supply constructive feedback using proven models
• Understanding one’s behavioural tendencies and their impact on the organisation
• Ability to conduct meetings effectively and eliminate time wasters
• Skill to manage conflicts, and engage all employees equally

Training Methodology

Zoe Talent Solutions creates and imparts management training courses that cater to our global audiences. Our curation and module building team understands their role well as much as the learning needs of delegates that reach out to us. Aligned with your distinctive professional experience and expertise, our expert facilitator will lead sessions in a bite-sized, ‘easy to apply’ format. Classroom sessions with presentations by a warm and energetic trainer forms a major part of our management certification courses.

We empower participants constantly by keeping them actively engaged in hands-on exercises, case studies, and live simulations that are specifically designed to fit the reality of their workplace.

In connection with Zoe Talent Solutions’ special training methodology, the Management Masterclass course abides by the Do–Review–Learn–Apply Model.

Organisational Benefits

In nominating delegates to this Zoe Course, organisations would benefit in the following ways:

• More informed and mature leadership from the participant
• Sound decision-making, disciplined and well-groomed professional skills displayed
• A role model for other supervisors to shadow
• An in-house coach and analyst, team builder and change agent
• Know-how on managing upwards in the organisation
• Improved team efficiency and lower attrition owing to more empowerment and engagement

Personal Benefits

In certifying themselves in this Zoe course, delegates will have:

• A deeper understanding of the role of management in any enterprise
• Skills to upgrade their teams to a better level of efficiency
• Access to specific videos catering to their developmental needs
• A renewed ability to understand their personal key areas of growth
• An assessment of personal behavioural tendencies, their pros and cons
• A sense of credibility, given the latest updates on management around the world
• Overall improvement in people skills, project management and workplace etiquette

Who Should Attend?

• Specialists interested in preparing for the role of a General Manager
• Existing Managers, Line-Managers and Team Leaders from any industry wishing to enhance their knowledge of Management principles, guidelines and techniques
• Professionals who are in temporary roles of management
• Management trainees, administrators and faculty
• Human Resource Managers and Self-employed Management Consultants
• Mid to senior-level management wishing to update themselves across diverse management topics

Course Outline

The course will cover essential elements that will help you to contribute to employing world-class management techniques.

Module 1: The Manager | A Class Apart

• How is Management viewed globally?
• Contribution of a Manager to an enterprise
• People Influence vs Exercising of Power
• Global Management in the 21^st Century
• Management across sectors

Module 2: The Manager | A Master Strategist

• Managerial Hierarchy in Organizations
• Vision & Mission | Organizational Culture
• Data Culture & Stake-holder Management
• Influencing a Positive Environment at Work
• Leadership in a VUCA workplace
• Building Blocks to an Impactful Performance

Module 3: The Manager | Coaching the Coach

• Coach vs Mentor
• Types of Feedback
• Constructive vs Critical Feedback
• Managing Facilitative Development
• Building Trust-Based Relationships
• Coaching: A Case Study

Module 4: The Manager | A People’s Leader

• Human Resources: Role and Importance
• The Importance of Delegation
• Behaviours: Understanding Self and Team
• Listening, Facilitation & Mentorship
• Best Communication Techniques
• Assessment & Group Discussion

Module 5: Managing Meetings & Seminars

• Planning an Effective Meeting
• Invitees, Reminders and Memos
• Minutes of the meeting
• Agenda, Objectives and Timelines
• Room for Creativity
• Time Management
• Managing Difficult Conversations

Module 6: Building a Team & Managing Group Dynamics

• Best practices in Top Performing Teams
• Characteristics of a High-performing Team
• Performance through People Empowerment
• Group Decision Making
• Stages of Team Development
• Rewards, Recognition and Promotions
• Conflict Management

Module 7: Managing Projects Successfully

• Projects Team vs Permanent Team
• Project Goals and Revenue Projection
• Project Scope and Timelines
• Budgets and Approvals
• Planning and Co-ordination among members
• Projects and Practice

Module 8: The Manager | An Agent of Positive Change

• Overcoming an Organization’s Resistance to Change
• Data-Driven Culture: What does it mean?
• Process Analytics
• Decision Making for Change Absorption
• Building a Positive Mindset
• Summary &Knowledge Assessment

Module 9: Manager| An Agent for Process Improvement

• Root Cause Analysis
• Process Mapping
• Histogram Charting
• Fishbone Analysis
• The Pareto Principle
• Scatter Diagrams
• Project and Assessments

Module 10: Management for Small Businesses

• Management Problems in Small Enterprises
• Talent Utility
• Is Sales always the answer?
• Product Cost Analytics
• Customer Experience
• The Balance Sheet
• Summary & Final Assessment

Module 11: Management in Large Enterprises

• Importance of Infrastructure Management
• Team Administration in a Large Enterprise
• Road Maps to Execution
• Culture and Hierarchy
• Performance Management
• Summary &Knowledge Assessment