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Live Online Training Schedules

LM3016 Aug - 18 Aug, 2021Live Online$1300Register
LM3015 Nov - 17 Nov, 2021Live Online$1300Register
LM3014 Feb - 16 Feb, 2022Live Online$1300Register
LM3009 May - 11 May, 2022Live Online$1300Register
LM3008 Aug - 10 Aug, 2022Live Online$1300Register
LM3014 Nov - 16 Nov, 2022Live Online$1300Register

Classroom Training Schedules

LM3018 Oct - 22 Oct, 2021Istanbul$4750Register
LM3008 May - 12 May, 2022Dubai$3950Register
LM3017 Oct - 21 Oct, 2022Istanbul$4750Register

Did you know you can also choose your own preffered dates & location? Customise Schedule

Course Overview

Most successful businesses today rely on the lessons learned by their more experienced workforce. When all else fails and computers cannot make decisions that involve empathising with other people, this is where the knowledgeable folk step in and save the day.

Therefore, it is important that these individuals become teachers or mentors to other such individuals who aspire to reach similar or greater heights. A successful mentoring program can strengthen the most important elements of a business – its human resources.

Many organisations have taken advantage of this approach for years because they have understood the significance of leveraging talent, flourishing their people, and engaging members of the workforce on a more personal level.

This interactive course introduces participants to mentoring and shares best practices for establishing and managing a successful mentoring program. During this training program, participants will also look at the standards in establishing a constructive mentor-mentee relationship and templates that they can use at different points of their mentoring sessions.

What other important elements does the “Mentoring Skills Course” cover? In addition to the successful ways to design and implement mentoring programs, this training program also addresses the key points on understanding and explaining the benefits of mentoring and why it can sometimes fail.

This Zoe training course will empower you with the theoretical and practical implications of mentoring and how to create and manage mentoring relationships in the workplace.

Course Objectives

Upon completing this Mentoring Skills Course successfully, participants will be able to:

  • Define mentoring and coaching correctly
  • Plan and analyse the best practices for designing and administering a mentoring program
  • Learn the benefits of mentoring for all parties concerned
  • Explain the advantages of a mentoring program
  • Understand how the role of a mentor differs from that of a coach or counsellor
  • Demonstrate the use of appropriate language in mentoring
  • Consider different approaches when mentoring
  • Review the mentor’s and mentee’s responsibilities
  • Suggest troubleshooting strategies to address common problems
  • Prepare participants to function as mentors to others in the organisation
  • Learn or revisit and practise a coaching model
  • Understand the importance of confidentiality in a mentoring relationship

Training Methodology

This collaborative Mentoring Skills Course training program will comprise the following training methods:

  • Lectures
  • Seminars & Presentations
  • Group Discussions
  • Assignments
  • Role-playing Exercises
  • Case Studies & Functional Exercises

Like all our training programs, this course also follows the ‘Do-Review-Learn-Apply’ model.

Organisational Benefits

Companies who nominate their employees to participate in this Mentoring Skills Course can benefit in the following ways:

  • Understand why, how, and when to apply coaching in a workplace setting
  • Train your workforce about coaching and mentoring within companies, and the steps that are required for these efforts to be successful
  • Integrate your own practical requirements within the program to share personal insights, encourage participants to explore and discuss the content provided
  • Relate the content to the participants’ current roles and provide a safe space for them to learn

Personal Benefits

Individuals who participate in this Mentoring Skills Course can gain from it in the following ways:

  • Learn how to prepare a schedule for formal mentoring meetings
  • Ask questions to establish your growth and development plan
  • Hold check-in conversations with your mentor/mentee
  • Troubleshoot common problems in the relationship between a mentor and a mentee and determine the best approaches to overcoming such obstacles

Who Should Attend?

This Mentoring Skills Course would be suitable for:

  • Senior business executives
  • Managers
  • Supervisors
  • Coaches
  • Individuals who hold the responsibility to mentor their teammates
  • HR workforce
  • Any individual who aspires to become a mentor someday

Course Outline


  • What is “mentoring”?
  • The historical mentor and modern-day definitions
  • Myth about mentoring
  • Corporate mentoring
  • Characteristics of mentoring
  • The impact of mentoring
  • Practical applications
  • Informal vs. formal mentoring
  • Why mentoring and whom to mentor?
  • Benefits of mentoring
  • Role and attributes of a mentor
  • Mentoring relationships and lifecycle
  • Mentoring meeting and agenda
  • 10 commandments of mentoring


  • What is coaching?
  • Types of coaching techniques
  • Formal and informal coaching
  • Bossing vs. coaching
  • Importance of coaching
  • Competencies and the personality iceberg
  • Behavioural vs. performance indicators


  • What are the skills required to be an efficient and successful mentor?
  • How can you develop these skills?
  • Characteristics of a good mentor
  • How to assign/pick a suitable mentor


  • Understanding different learning and mentoring styles
  • How to identify the styles
  • Asking effective questions
  • Listening to responses
  • Why do questioning and listening play a key part in the success of a mentoring program?


  • Setting up the mentoring relationship
  • Setting expectations
  • The roles and responsibilities of a mentor vs. a mentee
  • Preparing and holding an effective mentor/mentee meeting


  • Applications of mentoring in the workplace
  • The benefit of mentoring
  • Why mentoring fails?
  • Operational and organisational barriers
  • Why managers do not mentor?
  • Mentoring mistakes to avoid


  • Characteristics of an ideal coach
  • How a good coach is described
  • 7 masterful coaching personality traits
  • Myths and realities
  • What kind of a coach are you?
  • Seven communication principles for coaching
  • Gather good information with EARS
  • Good habits of effective listeners


  • Elements of a good coaching session
  • Pre-coaching checklist
  • Coaching strategies and approaches
  • Five steps of coaching
  • Coaching models: TGROW and SURE
  • SWOT analysis in coaching
  • The coaching wheel – selected managerial competencies
  • BEST – preview and review coaching
  • Asking the right questions in coaching
  • Coaching approaches for different behavioural styles
  • Arranging the room for coaching
  • Running the coaching session


  • Counselling vs. Coaching vs. Mentoring – what are the differences?
  • Bridging the gaps between coaching, counselling, and mentoring
  • How to design a suitable corporate counselling/coaching/mentoring program
  • Creating awareness and suitable conditions for implementation
  • Setting the stage for success
  • How to measure the success of the program
  • Problems that can negatively impact the mentor-mentee relationship
  • The importance of preparing mentees to navigate the mentoring process
  • The role of feedback and continuous improvement in a successful program
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