Course Overview

Do you believe that managers at the middle level are a link between corporate strategy and execution?

The pivot to achieving results in business is when the middle management team acts as a driving force to translate the blueprint of an organisation success into business results. Middle managers are responsible for everyday planning and day-to-day functioning of the organisations.

A strong team at the middle management level with leadership capabilities makes it possible for the companies to achieve higher levels of success in terms of execution excellence.

Do you believe if the managers get transformed from simple professionals to inspiring leaders, it will add to the business results?

This course on Middle Management Development by ZOE Talent Solutions will enable your middle management team to develop a thought process, skills, and attitude necessary for ensuring business productivity.

This will also help you address the areas of concern and challenges at any stage or module of your business project timely and thus ensure error-free successful deliveries.

Course Objectives

The completion of this Middle Management Development Course will –

• Ensure that the managers at the middle level are equipped with all the skills required for effective management, take on higher responsibilities, and lead their teams
• Decipher the drivers of the culture and individual behaviours in an organisation
• Understand team dynamics, situational leadership, and how to utilize the strengths of their team/s to get the work done
• Get better at their planning and execution skills
• Enable the managers to appreciate interdependency and acquire a mutually beneficial perspective
• Have a ready to execute a framework for achieving business objectives

Training Methodology

We at ZOE Talent Solutions, offer a power-packed program which is customized to fit the context of the business. A highly interactive presentation by expert faculty from the industry will ensure experiential-based learning. It will sharpen the relevant behavioural skills required by managers.

It will include several management games, paper-pencil exercises, activities, role plays, videos, and robust practice sessions. You get an opportunity to brainstorm and share your ideas with other industry participants as well.

ZOE Talent Solutions follows the approach of Do-Review-Learn-Apply.

Organisational Benefit

By deciding to undertake this course, the organisation will have the benefit of having managers who:

• Think, Plan, and Act like leaders in the VUCA environment
• Manage interpersonal relationships required to get the work done
• Confident, motivated, and ready to move to the next level
• Prepared to be a part of the business blueprint
• Avoid common pitfalls at the senior level due to better comprehension of the corporate culture and organisational politics
• Equipped with the ability to navigate the teams through complex situations

Personal Benefits

Participants will gain the following personal insights from this Middle Management Development Course:

• Get new awareness into your own personality, leadership, and team skills
• Break silos and enable focus on priorities and results
• Understand how to keep the staff motivated
• Recognize the dynamics of politics at a senior level to respond appropriately
• Be able to read the behaviour of others for situational leadership
• Be able to plan and lead the change for career growth of self
• Coach competent team members for growth and success
• Create a motivated and high-performance work environment

Who Should Attend?

Zoe Talent Solutions recommends this course for

• Supervisors who are now ready to take on a bigger role
• Professionals who want to transition to become an inspirational leader
• Anyone who would like to get a deeper understanding of the group, team dynamics and individual behaviour
• All who would like to work on their skills to influence and negotiate – to drive business results
• Those who would like to lead the change management program in the organisation

Course Outline

This Middle Management Development training program will encompass the following modules for a better understanding and application:

MODULE 1- INTRODUCTION TO MANAGEMENT and LEADERSHIP

• Difference between management and Leadership
• The different approaches in leadership
• Skills required for Transformational Leadership
• Leadership requirements in the 21st century
• Leadership through Emotional Intelligence
• Managing organisational politics through leadership
• Get an understanding of situational leadership

MODULE 2 – UNDERSTANDING SELF AND OTHERS

• Understanding your own and other’s personality preferences
• Make use of Personality insights to influence others
• The genesis of the attitudes, resulting in behaviours in self and others
• Achieving Execution Excellence for self and team

MODULE 3 – THE ORGANISATIONAL CULTURE

• What is Organisational Culture?
  • Its Impact on business
• Kinds of Organisational Culture
• Indicators of a healthy culture
• Ensuring a strong supportive culture in the team, other departments and organisation
• A paradigm shift – From a culture of proving to improve self

MODULE 4- DEVELOPING, MOTIVATING, AND LEADING YOUR TEAM

• Envisage roles of the team members and focusing on their strengths
• Stages of Team formation
• Team dynamics
• Identifying relevant leadership style for your staff
• Techniques of motivation for higher performance
• Understanding the knowledge workers
• Providing constructive criticism

MODULE 5- MANAGING AND MOTIVATING YOUR TEAM

• Setting goals, objectives, and outcomes for the team
• Art of Effective Delegation
• Conducting Performance Appraisals Dialogue that really works
• How to Coach and Mentor?
• How to conduct On-the-Job Training?
• Rewards and Recognition
• The art of saying NO

MODULE 6 – CHANGE MANAGEMENT

• Why Change management?
  • Its impact on ROI
  • Concept of change
• Impact on staff
• Preparing and Managing change
• Customising communication for change

MODULE 7 – TAKING DECISIONS

• What is decision making?
• Types of decision making
• Steps of the decision-making process
• Factors influencing the decision-making process
• Decision making under uncertain conditions
• Risk analysis and decision making

MODULE 8- INFORMATION TECHNOLOGY AND COMMUNICATION

• IT for managerial decision making
• Trends and issues in IT
• Interpersonal Communication
• Presentation Skills
• Developing and implementing a Personal Action Plan