Course Overview

All Communication Service Providers earn their revenue as long as their networks are running flawlessly and with minimal disruption to any customer services.  Even though some component or subsystem at switch room or server, router facilities centre does not work.  The networks are usually designed with a reliable back up provisioning and redundancies or replications were feasible.

Certain similarities exist amongst smart city command control centre AND telecommunications network operations centers.

Typically a nation-wide telecom network such as GLO1, AFRICAONE would have a massive building with a earthquake-resistant walls and the intent is maximum sustainability of that room as it is the nerve centre of the entire network and it should be the last building that could be destroyed if ever. Let us call a nation-wide network as NNOC.

Apart from it, there would be regional NOC’s AND local OA&M centres with access to personnel remotely from the NNOC NMS, EMS GUI AND CLI

This Zoe training course will empower you with the consciousness of knowing the importance of ELEMENT MANAGEMENT SYSTEM, NETWORK MANAGEMENT SYSTEM and associated Graphical User & Command Line interfaces, as well as how to go about planning and carrying out the maintenance activities efficiently.

Course Objectives

Upon completing this course successfully, participants will be able to LEARN ABOUT:

• Network Operation Center ( NOC components, Live NOC operation procedures etc)
• Wireless Network Operation: LTE
• LTE-Advanced,
• 2G,3G-RAN Operations
• MW/TX operation and
• TELECOM NETWORK Core Operation

Training Methodology

This is an interactive training program and will consist of the following training approaches:

• Lectures
• Seminars & Presentations
• Group Discussions
• Assignments
• Case Studies & Functional Exercises

Just like all our courses, this program also follows the ‘Do-Review-Learn-Apply’ model.

Organisational Benefits

Companies who send in their employees to participate in this course can benefit in the following ways:

• Retain workforce: sustain employees who may be considering leaving their jobs for a full-time qualification
• Less downtime from work: flexible training methods requiring less (or no) time away from work
• Increase competence: develop your technical employees’ skills and knowledge
• Lower training costs: the training will be conducted at our own site
• Broader insight and subject-matter experts: participants will have access to professional instructors and peers to discuss work-related problems

Personal Benefits

Professionals who participate in this course can benefit in the following ways:

• In-depth course material: deep dive into the technical details of NOC and related infra and master the areas covered in the course
• Case studies: gain practical knowledge that will give you an edge in your workplace
• Professional development: completing this course successfully will give you more confidence in the maintenance of END TO END TELECOM NETWORK ELEMENTS, and thereby, you will invariably have a competitive advantage over your peers
• Cost-effective: you can obtain a professional qualification at a competitive cost if you sign up for this course with Zoe
• Interactive lessons: interactive sessions let you connect with your instructor and peers to learn from real-world examples that will build your skillset and can be applied in your respective role as well

Who Should Attend?

• This course is ideal for those who want to study the significant characteristics of Communications service providers infrastructure.
• The program will especially be useful to engineers, supervisors and other technical individuals who require a thorough understanding of TELECOM EQUIPMENTS and allied market appliances design, setup, inspection, testing, maintenance and overhaul.
• Members of various industries including Information Communication Technologies, Energy and utility, Ministry of Power, etc. and even those across geographic locations are encouraged to take advantage of this extremely beneficial and valuable course.
• Any professional who interacts with NOC, NMS, EMS, in any manner will benefit from this course.

Course Outline

MODULE 1: INTRODUCTION TO NOC

• Fundamentals of NOC
• Current TMN Philosophy of eTOM, NGOSS: OSS, BSS CONCEPTS
• International and National Call flow supportive network operational setup, essentials

MODULE 2: APPLICATION OF NOC

• EMS makes, scope, role-based access to control work allocation
• NMS and middleware to deal with multi-vendor ems’s and telecom gear with mandatory interoperable setup
• 9999 reliability for voice-grade of service and QoS, QoE
• Gsm MSC OMC
• 3G noc for ran and core NE’s
• Fcaps of mobile IP CDMA PDSN, PSF
• Decision support logs, alarms, traces, troubleshooting of wireless network
• Element management, network management systems
• OAM&P of network through standard products such as SAM5620

MODULE 3: LTE

• E-NODE’B
• CORE NE’S – MME, S-GW, P-GW
• Design thinking SAE GW
• TDM[E1,T1],IP Connectivity between all network elements
• Fast ethernet and gigabit ethernet for transport
• Backhaul, Front haul Fiber Optics
• Hspa spectrum reforming for long term evolution
• IN for Pre-paid & Standard Infrastructure of Billing, OSS, BSS
• GUTI, TRACKING AREA Clustering for mobility
• OFDM, MIMO, FRAME STRUCTURE, QPSK,16QAM,64QAM
• LTE products and technologies, interoperability
• Overview of advanced features –CoMP, ICIC & MULTI CARRIER

MODULE 4: 4G OR LTE-A

• TDD, FDD Spectrum worldwide for 4G
• BUILDING BLOCKS OF BEYOND 4X4 MIMO at ENB
• Concept of CQI, CSI
• OEM, ODM, CSP, ISP roles and their technology providers
• Experimental 4.5 evolutions, CPRI, M CORD
• Functional similarities between 4G and WLAN
• Small cells, FEMTO base stations
• Non access stratum, CALL FLOWS & VOLTE
• Managing issues of OTT, Operational circuit switch fall back essentials

MODULE 5: TELECOM CORE CONCEPTS

• Diameter protocol
• Quality of service parameters
• Ip multimedia subsystem
• Points of interconnects with PSTN, other PLMN
• Tispan, FMC and business models of wireless market
• 5G -4.5G EVOLUTIONS-5GC, NETWORK SLICING

MODULE 6: DIGITAL RADIOS –RF MICROWAVE TX/RX OPERATIONS

• PTP, PTMP links between towers and switch rooms
• VSAT, different types of microwave radios
• Carrier-grade digital radios of multi-spectrum radios
• Different kinds of microwave radios –Nira, Ericsson, Alcatel-lucent make radios

MODULE 7: 2G GSM, CDMA; 3G-UMTS/W-CDMA PRINCIPLES OF RAN AND CORE

• GSM, W-CDMA Common infrastructure design approaches
• GSM, UMTS-3G Frequency harmonization in a tech neutral policy framework
• 2G-BASE STATIONS, 3G-NODE B’S
• LOCAL CRAFT TERMINALS
• Packet switching and circuit switching cores [NGN, SOFT SWITCHES]

MODULE 8: NOC THEORY

• ABC’s of Wireless network 99.9999 grade of service, Erlang B model
• Basics of Regional, National network operations centers
• CRITICAL, MAJOR ALARMS and their impact on Customer Satisfaction, SLAs
• Decisions that impact return on investment of CAPEX, OPEX, TOC
• EMS, NMS –GUI, CLI aspects –Operating Systems, Customer Document Libraries
• FCAPS and workflow of trouble tickets and concept of TAC –SON-PRINCIPLES
• Customer Technical Advocacy and relationship management, CRP, DATABASES, BACK UP, RESTORATION & AUTOMATION TRENDS.

MODULE 9: NOC EQUIPMENT PROTECTION

• 1:1, 1:N Protection techniques,
• Fiber optic networking in DWDM, GPON, SDH
• DDF, FDP, FIBER PATCH PANEL, PIG TAILS, PREMISES CABLES
• Deployment Scenarios and Network planning and capacity engineering
• Trending analysis over six months and growth engineering
• Relationship between mobile SIM card sales and network operations, features

MODULE 10: NOC 24/7 Roster Maintenance and global support

• A typical global presence of tech support in telecom
• Models of matured vendor managed services for small telco’s
• Role model telco’s approach to services and maintenance-AT&T, VwZ USER STORIES
• Escalation matrix
• Dash board’s, summary statements for CEO’s, CIO’s
• FCAPS – tacit knowledge of specific system design and local knowledge transfer, best practices

MODULE 11: NOC

• Role-based access controls, access control lists, different levels of logins
• Applicable project, program management skills in telecom, TL-9000 & TM forum
• Next-generation OSS, BSS
• E-tom
• Bulk provisioning, retail
• Order fulfilment tools for back-office workers
• Telecom product management life cycle