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Office Manager Training Certification Program » OA15

Office Manager Training Certification Program

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08 May - 10 May, 2023Live Online3 Days$1400Register
18 Jun - 22 Jun, 2023Live Online5 Days$2050Register
03 Jul - 07 Jul, 2023Live Online5 Days$2050Register
25 Sep - 29 Sep, 2023Live Online5 Days$2050Register
08 Oct - 12 Oct, 2023Live Online5 Days$2050Register
18 Dec - 22 Dec, 2023Live Online5 Days$2050Register
31 May - 02 Jun, 2023Dubai3 Days$3250Register
04 Jun - 08 Jun, 2023Amman5 Days$4250Register
24 Jul - 28 Jul, 2023London5 Days$5125Register
11 Sep - 15 Sep, 2023New York5 Days$5125Register
29 Oct - 02 Nov, 2023Muscat5 Days$4250Register
04 Dec - 08 Dec, 2023Manchester5 Days$5125Register

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Course Overview

Would you like to be a highly efficient office manager that is trusted by their subordinates? If so, then you will need to develop a wide range of multiple skills across different disciplines. You will require to conduct interviews and also manage office staff at the same moment.

The very next moment you will be required to managing office budgets and payrolls. The function of an Office Manager is quite stressful if essential skills needed to handle such tasks are not developed and groomed.

An office manager may have to handle everything from the routine receptionist and admin tasks to highly confidential projects for the organization and its executives. Managing and controlling a modern-day office can be very demanding and a challenging role to the office managers.

However, the value of the office manager is the ideas to delegate tasks, demand accountability of the office, saving costs, increase profits and help customers directly and indirectly.

With this training program offered by Zoe Talent Solutions on Office Manager Training Certification Program, your skills and knowledge will be sharpened to gain relevance and stay up-to-date as per the modern industry’s standards.

You will learn skills from basic technical software, IT, leadership and soft-skills required to supervise and engage with diverse teams and people within your company. You will learn skills to converse in the corporate and business language and be an effective communicator and negotiator.

Your interpersonal skills will be sharpened through this practical program. You will master the art of being productive and decrease work stress during challenging office situations.

With this certification, you will not only gain the latest best practices, knowledge and skills, but you will also be valued and be noted for better tasks and responsibilities, thus leading to promotions and higher positions.

Course Objectives

By the end of Office Manager Training Certification Program, participants of this training course will be able to:

  • Know how to effectively use office technology, staff, and the environment as a whole
  • Comprehend the functions of an office manager and administrator as a leader
  • Understand different personalities and motivate team members
  • Learn best practices for streamlining office processes and workflow
  • Recognize priorities and cope with multi-tasking responsibilities
  • Develop plans, decision-making, and problem-solving skills necessary in an office atmosphere
  • Manage work pressure more effectually with stress management techniques
  • Manage a network of working relationships and manage different stakeholders
  • Manage difficult people and solve problems
  • Understand techniques to manage challenging people behaviors
  • Comprehend the prominence of office policies and procedures
  • Develop effective office policies and procedures
  • Understand the basic finance systems used in office and budget management
  • Become a competent and persuasive communicator
  • Manage the performance of various administrative staff
  • Practise Time Management using effective planning and organizing skills
  • Ensure project timelines and work targets are achieved

Training Methodology

Zoe Talent Solutions has designed this high-skilled Office Manager Training Certification Program for professionals looking to have a very interactive way of learning the latest trending skills for a very efficient and productive office.

This workshop is very practical and based on the adult learning methodology. Group discussions, action planning, Q&A sessions, and other practical activities are used to emphasise learning objectives. A customized course can be designed to meet organizational training requirements based on present office scenarios.

Zoe Talent Solutions follows the Do–Review–Learn–Apply Model in all our training programs, including a pre-course and post-course assessment to ensure your learning objectives are met.

Organisational Benefits

Organizational benefits of employees who take up the Office Manager Training Certification Program will be as mentioned below:

  • They turn out to be proactive towards their tasks and responsibilities
  • There is better creativity and productivity among the employees
  • Employees are motivated and are customer-focused
  • Employees are able to manage and reduce stress
  • Employees acquire the skills to manage assets, documentations, planners, meetings, and phones more efficiently
  • There is better time management of tasks and priorities
  • Participants understand their roles in the administrative processes and procedures
  • They are skilled in general management and handling team responsibilities
  • There is improved personal resilience to manage tough work situations
  • Employees are mindful of Management techniques to employ strategic capabilities
  • Employees become a valuable contributor in the organization

Personal Benefits

Participants who enroll in this Office Manager Training Certification Program will benefit in the following ways:

  • There will be a greater proactive approach in life
  • Participants turn out to be better communicators
  • Individuals are goal-oriented and self-motivated
  • They have a greater ability to cope and cut-out stress
  • They have better control over their nerves when facing situations
  • There is a better sense of the importance of time management
  • They have better leverage with their interpersonal skills
  • Participants find it easy to build relationships
  • They tend to think more creatively and make effective decisions
  • A maximized personal development is noticed
  • These participants are well equipped for promotion at their workplace
  • They become influencers to the people around them

Who Should Attend?

This course is suitable for professionals responsible for the planning and organizing of an office environment, or a team of administrative officers. This course will offer skills and confidence to have a smooth operation and effectively manage productivity. This course is a must for individuals who are engaged in the below roles:

  • Office Managers
  • Executive Assistants
  • Personal Assistants
  • Supervisors
  • Administrators
  • Business Support Staff
  • Office Supervisors
  • Management Secretaries
  • Department Co-ordinators
  • HR and Finance Professionals

Course Outline

Below are the course modules and the outline that would be covered during the Office Manager Training Certification Program:

Module 1: Taking-over Control of Work Life

  • Identifying your value, purpose, and role within the office
  • Excellence in Customer Service and Service Attitude
  • Controlling and Prioritising Tasks
  • Efficient Organisation of work
  • Office Manager As A Leader
  • Action plan to create a robust work process flow
  • Streamlining office tasks and management systems
  • Managing paperwork and going Digital
  • Creating a motivated and energetic office space

Module 2: Office Managers Responsibilities

  • Managing and Maintaining the Office Premises
  • Health and safety
  • Safeguarding equipment
  • Space management
  • Managing Supplies and Materials
  • Managing Technology
  • Resources Utilization
  • Efficient use of manpower
  • Emergency Contact

Module 3: Office Operations Skills

  • Presenting Data
  • Meeting management
  • Business reports
  • Project management
  • Professional development objectives
  • Work Impact evaluation
  • Event Planning Core Skills
  • Office Policies and Procedures
  • Office Compliance and Audits
  • Applying assertiveness and its importance

Module 4: Effective Communication Skills

  • Styles of communication
  • Communicating with expressions and emotions
  • Being assertive and confident
  • Win-win diplomatic conflict resolutions
  • Say ‘NO’ and highlighting the ‘YES’
  • Understanding and Application of body language
  • Exercising power and managerial authority
  • Effective Delegation
  • Personality types and handling people
  • Developing effective communication with managers

Module 5: Interpersonal Skills in Office Management

  • Multi-Tasking and Effective Time Management
  • Effective Team Building Skills
  • Dealing with Pressure and Stress
  • Essential Negotiation Skills
  • Systematic Process Thinking
  • Analyzing potential solutions
  • Making plans and Managing priorities
  • Setting SMART goals and objectives
  • Tackling the productivity blockers

Module 6: People Management

  • People management: Knowing strengths and limitations
  • Understanding workplace dynamics
  • Developing your team
  • Monitoring and encouraging high performance
  • Managing emotions and Positive EQ to have workplace effectiveness
  • Managing conflicting priorities
  • Dealing with Difficult People and workplace conflict
  • Managing disagreements and developing trust
  • Importance of delegation

Module 7: Office and Business Management

  • Business Process Planning and Execution
  • Office expenditures and budgets
  • Basic accounting concepts
  • Billing, Purchasing and Handling Petty Cash
  • Lean Management
  • Information and Data Management
  • Performance Management and Growth
  • Organizing the Office for Superior Performance

Module 8: Office Competence Effectiveness and Measurement

  • Measuring and Evaluating work processes
  • Setting KPI’s for people and processes
  • Challenging and Inspiring others to meet work goals
  • Tools to enhance Productivity
  • Enhancing business standards, reputation, and image
  • Understanding the Human Capital Dimensions
  • Performing a SWOT analysis
  • Performance Reviews, Appraisals and Action Plans
  • Reshaping and Rebalancing Office Processes

Participant Reviews
Nyamuon James
Very good
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