Course Overview

What is meant by operational excellence?

Every business is engaged in a set of activities on a daily basis that are responsible for increased value and profit earning of an enterprise. Purchasing materials, training employees, work process scheduling, transforming inputs are some of the operations an organisation engages in. To stay ahead in their game, the businesses relentlessly pursue improvement and innovation. To combat increasing competition, rising customer expectations and continually emerging trends the businesses need to be exceptional in their working. One such philosophy that helps companies to gain competitive advantage is operational excellence.

Operational excellence is not a process or a methodology but rather an ideology or mindset that incorporates problem solving and sustainable improvement into performance of operations. Operations design should be such that they create sustainable value for customers instead of causing delays and uncertainties. Operational excellence calls for durable and positive change in the very heart of the organisation culture.

How to empower the workforce for continuous improvement through adoption of Operational Excellence? How to choose methodologies that would best suit the organisation’s strategies? What is the best way to improve for the organisation? How to optimize operations speed to maximize profitability? Operational Excellence encourages problem solving approaches to find satisfactory solutions for these questions. It fosters a culture in organisation that helps in increasing profitability, effectiveness, ensuring retention of top talent and customers and determining the optimal speed at which organisations can operate.

How do you build operational excellence?

Zoe’s Operational Excellence Certification Training Course is aimed for participants interested in developing a culture of empowerment and innovation in their functioning. The course highlights strategies and main components of fostering and sustaining Operational Excellence in an organisation- discussing process excellence, ways to retain talent, customer excellence and many more invigorating topics. Moreover, tried and tested tools and techniques being used by firms in various industries are an essential part of the course. Traditional approaches that rely too much upon methodologies but ignore human judgement are often found to be flawed. Thus, the new age approach that gives human judgement just as much as importance has been emphasized upon in the course as well.

Course Objectives

Operational Excellence Certification Training Course is aimed at fulfilling the following objectives:

• To develop drive within participants to keep improving and pursue innovation along with growth in business settings
• To highlight importance of systematic management of operations in creating competitive advantage
• To inculcate the proclivity for positive culture in an organisation
• To highlight how more can be achieved with the same staff but with better employee engagement and empowerment
• To discuss methodologies and techniques prevalent in the industry for streamlining operations in a manner that ensures products wanted by customers are delivered in a manner that creates additional value
• To understand operational excellence principles and best ways to implement them into daily functioning of the business

Training Methodology

This collaborative Operational Excellence Certification Training Course will comprise the following training methods:

• Interactive sessions and lectures
• Presentations
• Management games
• Roleplaying/modelling
• Case studies
• Group discussions
• Problem-solving sessions

Like all our acclaimed courses, this Zoe program also follows the ‘Do-Review-Learn-Apply’ model.

Organisational Benefits

Successful completion of Operational Excellence Certification Training Course will benefit the Organisation in the following ways:

• Operation excellence helps an organisation differentiate itself on the basis of its operations and create sustained competitive advantage in the market
• The Organisation will be able to develop operations that are more responsive, flexible and reliable
• Operational excellence will develop as an ideology which will push the organisation for continuous improvement in its various processes
• Processes will be streamlined which will enhance overall efficiency and growth
• Judicious use of resources will enable cost containment

Personal Benefits

Successful completion of Operational Excellence Certification Training Course will benefit the participants in the following ways:

• Gain a thorough understanding on Operational Excellence and ways to create as well as sustain it
• Understand the role employee empowerment plays in successful operation excellence
• Achieve standardization and continuous improvement in way of functioning
• Foster innovation in approach and develop attributes of a good leader
• Gain first hand industry perspective on operational excellence and see how companies implement it
• Boost career prospects with industry relevant certification and acquiring enhanced skills

Who Should Attend?

• General managers
• Departmental heads, project heads
• Operations manager, Strategic managers
• Production managers
• Senior officers, Executives
• Start-up founders, entrepreneurs

Course Outline

Module 1: Creating Operational Excellence

• Defining operational excellence
• Components of operational excellence
• Phases of Operational Excellence
• Principles to achieve Operational Excellence
• Using Operational Excellence to create competitive advantage
• How different industries use Operational Excellence to their advantage?

Module 2: Continuous Improvement

• Role of continuous improvement in Operational Excellence
• Identifying improvement opportunities
• Analysing and verifying the root cause
• Standardizing solution

Module 3: Fostering Innovation

• Importance of innovation
• Cycle of innovation
• Balancing innovation and efficiency
• Accelerating adoption of innovation
• External determinants for innovation
• Building culture of innovation and continuous improvement

Module 4: Retaining Top Talent for Operational Excellence

• HR Operational Excellence
• Attracting best talent
• Talent management
• Key principles of leadership
• Performance management
• High performance teams

Module 5: Customer Experience – Acquiring and Retaining Customers

• Customer Operational Excellence
• Customer engagement
• Meeting customer expectations
• Quality function deployment
• Designing for customer value

Module 6: Process Excellence

• Process improvement
• Digitalization at the core of process excellence
• Lean process improvement
• Approaches to process improvement
• Steps to process improvement

Module 7: Introduction to Six Sigma

• Deploying six sigma
• Goals of six sigma
• Sigma levels
• Key principles of six sigma
• Six sigma methodologies- DMAIC, DMADV
• Implementing six sigma

Module 8: Lean Value Streams

• Value stream mapping
• Static and dynamic flow visuals
• Creating standard work for flow

Module 9: Barriers to Sustaining Excellence

• Leadership failure
• Functional silos
• Lack of integrated systems
• Rigid culture

Module 10: Operational Excellence Tools

• Kaizen
• Kanban
• Value stream mapping
• Bottleneck analysis
• PDCA