Course Overview

Most important asset of any organization are its people. The growth and success of an organization depend on them. At the same time, the most important yet the most challenging responsibility is to manage people in your organization because of changing technologies, workforce, different cultures, attitudes, behaviours, expectations and impact of global competition.

People management skill is developed and improved with experience as you meet different people every day and everyone has different behaviour towards a situation.

How does this “People Management Skills Training Course” benefit the participants? This training course will help its participants understand the dynamics of human behaviour and implement it in the organization to manage employees and management.

It will teach you various strategies to improve recruitment, training, managing conflicts, motivating people, giving feedback and overall communication to manage people around you in the organization.

This Zoe training course will empower you with the opportunity to develop and enhance the skills needed for people management and will help you implement the theories, strategies and techniques needed to manage people effectively in your organization.

You will be able to inspire people and improve their performance which will eventually lead to the overall improvement of the organization’s performance. This course covers a lot of case studies, theories and techniques which will guide you in every step of your career where you are required to manage people in your organization.

Course Objectives

Upon completing this People Management Skills Training Course successfully, participants will be able to:

• Describe and implement different theories and philosophies to manage people at work
• Understand how individuals and teams work in an organization
• Examine individuals’ personality and behaviours to resulting in better management of people
• Apply different techniques and strategies to improve people management in organizations
• Harness the team’s ability to improve the performance
• Motivate people to improve their overall performance
• Coach and inspire employees effectively
• Resolve and manage conflicts quickly
• Understand the cultural differences and nullify it’s negative impacts

Training Methodology

This People Management Skills Training Course will comprise the following training methods:

• Lectures
• Seminars & Presentations
• Theories
• Group Discussions
• Assignments
• Case Studies & Functional Exercises

Like all our other courses, this course also follows the ‘Do-Review-Learn-Apply’ model.

Organisational Benefits

Companies who nominate their employees to participate in this People Management Skills Training Course can benefit in the following ways:

• Better team coordination resulting in an overall improvement in performance
• Fewer conflicts among employees and management
• Healthy and motivated environment
• Better communication in the organisation
• The higher retention rate of employees

Personal Benefits

Individuals who participate in this People Management Skills Training Course can gain from it in the following ways:

• Prepare yourself to play a key role in managing individuals effectively and efficiently
• You will be able to motivate your team for better performance resulting in your individual improvement
• You will be able to drive and inspire people
• Climb your professional career quickly by being ahead of other employees
• You will be a better leader to whom people want to look upon

Who Should Attend?

This People Management Skills Training Course would be suitable for:

• Managers
• Supervisors
• Team Leaders
• New Managers
• HR professionals
• Employee Experience Team Members
• Site Heads
• Regional Managers
• Potential Leaders
• Anyone who wants to upskill as a manage

Course Outline

MODULE 1: INTRODUCTION

• What is people management?
• Why is people management needed in organisations?
• Traditional people management theories
• Modern people management theories

MODULE 2: UNDERSTANDING DIFFERENT INDIVIDUALS IN ORGANIZATIONS

• Importance of understanding employees as a leader
• Behavioural Understanding of an individual
• Understanding impact of culture on behaviour
• Self assessment and awareness
• Understanding the background

MODULE 3: RECRUITMENT STRATEGIES

• What kind of people do you want to hire/recruit?
• Importance of hiring right people
• Determining attitude and behaviour
• Do not assume
• Ask questions
• Be neutral and unbiased

MODULE 4: TRAINING AND DEVELOPMENT STRATEGIES

• Importance of training employees in managing them
• Conducting regular coaching and mentoring sessions
• Emphasizing on soft skills
• Invest in personal development
• Rolling out various opportunities for individuals

MODULE 5: PERFORMANCE AND REWARDS

• Why rewards?
• Defining performance parameters
• Acknowledging achievements
• Defining rewards based on the level of achievement
• Conducting regular rewards and recognition meets

MODULE 6: CONFLICT MANAGEMENT

• Why do conflicts happen?
• Acting responsibly
• Listen to both the parties
• Be neutral
• Determine the real reason
• Role of training in managing conflicts
• Different approaches to managing conflicts

MODULE 7: DISCRIMINATION AND HARASSMENT PREVENTION

• Difference between discrimination and harassment
• Educate employees and management
• Conduct proper training
• Set guidelines
• Form a team to keep a regular check

MODULE 8: FEEDBACK

• Importance of feedback in managing people
• Learn the art of giving feedback
• Be a motivator
• Asking for regular feedback from employees
• Working on feedback and improving the workplace

MODULE 9: PRINCIPLE OF ADMINISTRATIVE MANAGEMENT THEORY

• History and importance
• Organise
• Command
• Control
• Coordinate
• Plan
• Forecast

MODULE 10:  DIFFERENT THEORIES FOR PEOPLE MANAGEMENT

• Theories X and Y
• Human relations theory
• Bureaucratic Management theory
• Scientific Management theory