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Revenue Assurance and Fraud Management in Telecom » AF40

Revenue Assurance and Fraud Management in Telecom

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DateFormatDurationFees
22 Apr - 03 May, 2024Live Online10 Days$4495Register
27 May - 14 Jun, 2024Live Online15 Days$6745Register
10 Jun - 21 Jun, 2024Live Online10 Days$4495Register
28 Jul - 08 Aug, 2024Live Online10 Days$4495Register
05 Aug - 16 Aug, 2024Live Online10 Days$4495Register
23 Sep - 04 Oct, 2024Live Online10 Days$4495Register
27 Oct - 07 Nov, 2024Live Online10 Days$4495Register
25 Nov - 29 Nov, 2024Live Online5 Days$2250Register
02 Dec - 13 Dec, 2024Live Online10 Days$4495Register
DateVenueDurationFees
08 Apr - 19 Apr, 2024Kampala10 Days$9150Register
22 Apr - 26 Apr, 2024Dubai5 Days$4750Register
13 May - 31 May, 2024Singapore15 Days$14925Register
13 May - 17 May, 2024Dubai5 Days$4750Register
24 Jun - 05 Jul, 2024Dubai10 Days$8775Register
08 Jul - 12 Jul, 2024Dubai5 Days$4750Register
14 Jul - 25 Jul, 2024Doha10 Days$9150Register
05 Aug - 09 Aug, 2024Dubai5 Days$4750Register
19 Aug - 30 Aug, 2024Budapest10 Days$9850Register
09 Sep - 20 Sep, 2024Dubai10 Days$8775Register
07 Oct - 11 Oct, 2024Dubai5 Days$4750Register
13 Oct - 24 Oct, 2024Riyadh10 Days$9150Register
04 Nov - 08 Nov, 2024Dubai5 Days$4750Register
11 Nov - 15 Nov, 2024Kampala5 Days$4950Register
16 Dec - 27 Dec, 2024Lagos10 Days$9150Register
16 Dec - 20 Dec, 2024Dubai5 Days$4750Register

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Course Overview

What is revenue assurance & fraud management?

Revenue Assurance (RA) and managing frauds are the two critical concepts in the telecommunication field. RA assists the professionals to ameliorate profit and revenue with the help of processes and data quality methods while exercising no demands. On the other hand, fraud management aims to save gross revenue by detecting frauds and developing anti-fraud strategies and systems. These two fundamental concepts are used to manage, create, save, collect and assure revenues.

Why revenue assurance is required?

These two key concepts are essential in all fields, but these services are most important for the finance and accounting sectors as these industries are all about revenue, profits, and cash flows. After completing this course, the professionals would be able to detect, analyse, and reclaim the leakages as well as use anti-fraud methodologies as per situations, and generate reports on RA and fraud management. The principal purpose of this course is to train professionals who can perform their duties and responsibilities exceptionally.

This Zoe Course aim to help professionals to develop high-level expertise and skills in RA and fraud management.

Course Objectives

The primary and critical objectives of this course will help the professionals to:

  • Understand and enlist the effects of future services and networks on RA
  • Perceiving billing support systems’ interfaces and boundaries
  • Diagnose, analyse, lodge, and reclaim the profit leakages
  • Use end-to-end RA strategies and implement them
  • Use distributors and subscribers to outwit the fraud
  • Comprehend the significance of inexpensive provisioning services
  • Use mediation system as RA tool
  • Develop an understanding of fraud management and anti-fraud management systems
  • Understand anti-fraud management processes
  • Use tests and audits to ensure network integrity
  • Determine some economic retention strategies
  • Use of warehousing and data mining in RA
  • Reporting the impacts of RA

Training Methodology

Zoe Talents offers courses in various domains. Each course is prepared and designed as per the demands and requirements of the profession and trainees. All sessions of the courses want trainees to actively participate in the learning process and ensure to learn to be experts. The trainers are experts in their relevant fields, and they have hands-on experience to guide your methodologies and strategies and help you apply them in the fieldwork. All courses incorporate an excellent approach, the Do–Review–Learn–Apply Model, introduced by Zoe Talents. The trainees experience the actual work of the relevant industries via projects, role-play, discussions, etc., before stepping into their professional life.

Organisational Benefits

This course offers many benefits to organizations by training highly-skilled professionals:

  • Understanding the networks in-depth to avoid revenue to frauds
  • Efficient employees who can detect, analyse, and fix revenue leakages
  • Reclaiming the revenue leakages
  • Increased profits, reduced waste, and avoided potential risks
  • Better internal system and improved efficiency of the company
  • Recovering the revenues for unbilled services
  • Managing the risks of the company
  • Up-to-date strategies for fraud management and RA to comply with the evolving world
  • Applying the strategies to stop future leakages

Personal Benefits

The professionals trained by this course would enjoy several personal benefits such as:

  • Improved understanding of IT and networks
  • Using computers and software efficiently
  • Confidence in disposition and knowledge
  • Increased comprehension of the RA and fraud management
  • Efficiently developing the strategies to detect fraud and unbilled services
  • Understanding the RA methodologies
  • Enhanced ability to understand the frauds and mitigate future frauds will lead to the company’s development and growth
  • Comprehension of the market trends and best practices
  • Positive influence on the colleague due to expert knowledge and real-world experience
  • Chance to be a newbie with actual experience in the RA and fraud management
  • Obtaining an essential place in the company due to increased and enhanced analytical and critical thinking
  • Creating reports in the RA domain to mitigate future company risks
  • Be a part of the decision-making process due to in-depth analysis of the frauds and problems faced by the company

Who Should Attend?

  • Revenue Assurance Managers who work to ensure that the data is correct and all payments are made timely
  • Financial Controllers, responsible for reducing the risks, forecasting the opportunities, managing the cash flow, budgeting and reporting
  • Internal Auditors who work to mitigate the risks and improve the efficiency of the company’s processes and operations
  • Fraud Analyst whose job is to detect, analyse and fix the frauds
  • Application Support Professionals responsible for detecting problems in the systems, providing solutions, and writing reports
  • Products managers who are interested in assuring revenue against the products
  • Project managers are responsible for planning and generating revenue and increasing the cash flow
  • RA personals telecommunication field interested in fraud detection and providing solutions to avoid future problems
  • Any person who is interested in acquiring the RA and fraud management skills

Course Outline

Following mentioned topics of the RA and fraud management in telecom are necessary to become a successful professional:

Module 1: Underlying concepts of Revenue Assurance (RA)

  • Use and implementation of BSS
  • Managing interfaces (External and internal) of BSS
  • VPN
  • Collaboration and messaging
  • Internet and cloud services
  • The Billing process model
  • Billing errors and CDRs’ causes
  • Communications and culture
  • Mobile networks (3G, 4G, and 5G)

Module 2: Pricing and Rating

  • Service Order Process
  • Best practices of pricing and rating

Module 3: Sending an invoice to the customers

  • Convergent billing
  • Accuracy of bills
  • Advanced methods
  • Collecting the bills
  • Mobile billing
  • IP billing

Module 4: Mediation process

  • Technology: A great help
  • The Billing mediation process
  • Customer care

Module 5: Introduction to RA

  • Definition of RA
  • Best practices
  • Importance of RA
  • RA department: A profit centre
  • Issues at the debit collection stage
  • Loss of revenue and product design
  • Best practices of RA
  • RA KPIs

Module 6: Today’s market and RA

  • Cost-Effective Service Provisioning
  • Collection Processes
  • Minimizing Fraud and Bad Debt
  • Tariffing, billing, and rating
  • Strategies for Churn Management and termination
  • End-to-End Revenue Assurance Strategy

Module 7: Auditing and RA

  • Audit Team | Primary & Secondary role and function
  • Problems in the regulation
  • Response of operators to the problems

Module 8: RA Processes

  • User acceptance testing
  • Management of tables
  • Event management and control
  • Rate and invoice verification
  • Issue tracking and resolving
  • Management of errors
  • Systems interface management
  • Metrics and management reporting
  • End-to-end reconciliation
  • Invoice processing and distribution

Module 9: Revenue Leakage

  • Definition of revenue leakage
  • Reasons for Revenue Leakage

Module 10: Introduction to Fraud management

  • Fraud evolution
  • Changing thinking to catch a fraudster
  • Identifying the risks
  • Valuation assessment
  • Fraud Management: Best Practices

Module 11: Assessing the risks

  • Process of risk assessment
  • Non-airtime fraud assessment
  • Airtime fraud assessment
  • Analyse the internal risks

Module 12: Types of frauds

  • Roaming
  • Partnership
  • Subscription
  • Premium rate
  • Interconnect
  • Prepaid
  • Content and value-added

Module 13: Detection and prevention of fraud

  • Packet networks
  • Switched networks
  • Other best practices

Participant Reviews
FM
Fahad Muhammad Farooq
Zoe Talent Solution is one of the best training providers in the UAE. The trainer was professional and had in-depth knowledge of their respective areas. Moreover, they are also offering training in specialized areas. Highly recommended…
FA
Farhad Alimardanli
The course was very informative; the instructor did not just use sample material; he also used his experience and other companies' use cases!
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