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Live Online Training Schedules

Now participate in a live online course for a highly discounted fee of only $850, as a limited introductory offer.
(Terms and conditions apply)
CodeDateFees 
BII0307 Oct - 09 Oct, 2020$1300Register
BII0304 Jan - 08 Jan, 2021$1800Register
BII0312 Apr - 16 Apr, 2021$1800Register
BII0312 Jul - 16 Jul, 2021$1800Register
BII0311 Oct - 15 Oct, 2021$1800Register

Classroom Training Schedules

CodeDateVenueFees 
BII0305 Apr - 09 Apr, 2021London$4750Register
BII0304 Jul - 08 Jul, 2021Dubai$3950Register
BII0317 Oct - 21 Oct, 2021Dubai$3950Register

Did you know you can also choose your own preffered dates & location? Customise Schedule

Overview

What do banking operations include? Banking operations refer to all processes and activities that are performed to ensure effective, safe and appropriate customer transactions.

Since banks provide customers with important financial services and resources required to lead better lives and fulfil their basic needs, banking operations and related facets hold great interest and contribution in a nation’s and the world’s economy.

While competition is immense, technological advancements have and continue to play a key role in determining the prospect and success of an organisation in the industry. There are various risks involved in banking operations and transactions and hence this area holds great interests among professionals of today.

This Zoe training course will empower you with all the major skills and capabilities required to excel in roles related to banking operations.

By undertaking this training course, you will receive knowledge and information and will be capable to assume responsibilities at par with other certified individuals in the market, thus staying competitive and carving a niche for oneself in the industry. This will ensure steady and fast career progression not confined to your current organisation.

Course Objectives

The key objective of this training course is to empower professionals to—

  • gain and apply the knowledge and skills covering all important and major branches of banking operations
  • assume dynamic responsibilities and successfully meet or exceed expectations from one’s roles
  • devise effective strategies and implement them to enhance existing systems and processes within one’s organisation to meet market demands
  • review and prevent the impact of fraud and other challenges on the success of the business, thereby protecting one’s organisation and securing one’s future in turn
  • train other professionals on key focus areas related to banking operations management
  • acquire a dynamic skillset and capabilities to confidently accept any role or assignment provided to you
  • apply one’s logical reasoning and multitasking skills to shuffle between responsibilities, doing justice to both
  • work with advanced technologies and systems to increase the efficiency of banking operations
  • contribute to organisational development and success through operational excellence and effective risk management
  • gain confidence, experience and capabilities to work with any other organisation, thus fostering faster career growth and progression
  • work at par with other formally trained professionals in the market, thus staying relevant and competitive and helping one’s career develop

Training Methodology

The training courses at Zoe Talent Solutions are mixed in their approach, wherein both theoretical and practical training is provided to participants. Before commencement of each training session, the course content is thoroughly checked to confirm that it best suits the training audience.

Experienced professionals from the relevant domain deliver the training using detailed audio-visual presentations for ease of reference. The trainers also encourage the trainees to interact and work together on assignment, projects, etc. Role-plays and experiential learning form a major part of the training approach.

This innovative model of training was developed by Zoe Talent Solutions for all its courses and is called the Do–Review–Learn–Apply Model.

Organisation Benefit

With professionals undergoing this training course, organisations will benefit as follows:

  • Trained and experienced professionals to manage banking operations effectively for the organisation
  • Advanced systems and processes, including technology, to not only conduct but also track and maintain history of banking transactions
  • Better risk management as a result of better tracking systems, thereby providing ready information and data whenever required
  • Advanced technology and systems to track fraud in time and handle such instances with care to not let customers suffer any issues or inconvenience, thus gaining customer loyalty
  • Increased organisational credibility because of safer operations and better risk management, thereby promoting organisational growth and development
  • Regular review and update of existing systems and procedures to match market standards and industry best practices
  • Global competitiveness and recognition because of robust systems and processes followed in adherence to all required international standards and benchmarks
  • Ongoing training and mentoring of other employees to upskill them to manage banking operations safely and efficiently

Personal Benefit

Professionals opting for this training course will benefit as mentioned below:

  • Detailed knowledge and information regarding best practices and advanced systems in banking to ensure safe and efficient systems for one’s organisation in future
  • Increased skill and confidence to handle advanced systems and technologies to conduct faster and safer operations in one’s organisation, thus demonstrating potential to handle complex roles and responsibilities within one’s organisation
  • Improved awareness and knowledge to mentor other professionals to become experts in conducting banking operations effectively
  • Greater knowledge and understanding to review and update existing processes and systems within one’s organisation to help achieve operational excellence and secure greater opportunities for one within the organisation
  • Competence and skill to assume roles in any vertical of banking operations and successfully meet expectations of this role, thus making one a dynamic professional to handle other critical responsibilities across one’s organisation
  • Enhanced skill and capabilities to assume roles at a global level and confidently accept responsibilities throughout the industry, thus giving one more avenues for growth and career progression
  • Better multitasking skills to look at multiple facets of banking operations, thus proving one’s talent and potential to accept opportunities for managerial roles
  • Greater understanding, knowledge, experience and exposure to work at par with formally certified professionals in the market

Who Should Attend

  • Bankers and banking professionals involved in various functions of banking operations
  • Operations managers with a particular focus and role expectation of taking care of overall operations within a bank
  • Other managers and bank heads who need to thoroughly understand and be aware of all facets of banking operations
  • Staff and heads of other financial institutions interested in understanding banking operations in detail
  • Individual and corporate customers of banks who should be aware of what should they expect and take care of during banking operations
  • Potential shareholders with a keen interest in the performance and efficiency of financial institutions
  • Any other professional interested in receiving a formal education in banking operations

Course Outline

The Specialist in Banking Operations Certification Course covers the following aspects to help one thoroughly understand banking operations:

Module 1 – Types of Banks and their Operations

  • Commercial banks
  • Exchange banks
  • Industrial banks
  • Agricultural or co-operative banks
  • Savings banks
  • Central banks

Module 2 – Types of Bank Accounts

  • Current account
  • Savings account
  • Recurring deposit account
  • Fixed deposit account

Module 3 – Types of Banking Services

  • Individual banking
  • Business banking
  • Digital banking
  • Loans

Module 4 – Types of Internet Banking

  • Informational
  • Communicative
  • Transactional

Module 5 – Types of Banking Risks

  • Credit risk
  • Market risk
  • Operational risk
  • Liquidity risk
  • Business risk
  • Reputational risk
  • Systemic risk
  • Moral hazard

Module 6 – Operational Challenges Faced by Banks

  • Increased regulatory pressure
  • Increased capital demands
  • A slow economy
  • Lack of skill in technology platforms
  • Alternative competition

Module 7 – Drivers/Influencers of Operational Excellence in Banking Operations

  • Changing customer expectations
  • New technology
  • Talent, training and staffing
  • Competitive pressures
  • Deposit operations and compliance
  • Credit operations
  • Wealth and cash management

Module 8 – Importance of Technology in Banking Operations

  • Increase in efficiency
  • Handling of information
  • Cost reduction
  • Accuracy
  • Customer service
  • Easy communication
Online Courses
Note
Customized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.
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Due to the recent COVID-19 pandemic, we've decided to offer live online webinar training classes for all of our courses.


You can participate in our training sessions with the safety & comfort of your own home or office. This helps you fulfill your learning requirements, while availing massive discount on regular course fees.


Register for a live online session now.


To register for a course, please fill the information request form on the course page, or reach us through the live chat or WhatsApp using the apps below.

Live Online Training

Now participate in a live online course for a highly discounted fee of Only $850, as a limited introductory offer.

(Terms and conditions apply)