Course Overview

Effective supervision is critical in ensuring that operational business goals are achieved. Those who play the roles of a supervisor in a business need to be able to balance business requirements with the interpersonal skills required to meet the needs of their stakeholders.

In order to do so, it is important to be aware of the fundamentals of supervision. This program will help focus and develop the skills required to be an effective supervisor which will in turn ensure the business goals are achieved with trust, respect, accountability, and a positive workspace.

The program also encourages a process of self-understanding, learning, and practise for the core skills which develop true supervisory skill.

What elements does the “Supervisory Management Skills Training Course” emphasise on? The course starts with the definition of the role of a supervisor and goes right down to discussing the most common issues a supervisor may face in the workplace.

Clear guidelines are given on each topic, together with comprehensive training materials, that form a very useful working manual for the participants.

This Zoe training course will empower you with practical exercises and case studies to develop the skills and techniques successful supervisor practices in an everyday working environment.

Course Objectives

Upon completing this Supervisory Management Skills Training Course successfully, participants will be able to:

• Obtain increased awareness of the role and requirements of a supervisor within business
• Learn how to positively motivate and engage their employees and teams in the achievement of company goals and targets
• Understand how to effectively and consistently communicate in a manner which engenders clear employee understanding of their role and fosters positive relationships
• Comprehend and apply employment legislation and internal policy in a consistent manner as it applies to the situation and circumstances
• Know how to escalate issues to the relevant department in a timely manner

Training Methodology

This collaborative Supervisory Management Skills Training Course training program will comprise the following training methods:

• Lectures
• Seminars & Presentations
• Group Discussions
• Assignments
• Case Studies & Functional Exercises

Like all our training programs, this course also follows the ‘Do-Review-Learn-Apply’ model.

Organisational Benefits

Companies who nominate their employees to participate in this Supervisory Management Skills Training Course can benefit in the following ways:

• Understand the process for managing employee performance evaluations
• Recognise when and how to escalate employee underperformance and issues in a timely, consistent, and efficient manner
• Let your employees gain from a clear understanding of the supervisory role
• Employees will leave with concrete plans and actions to implement at the workplace
• Enhance the performance of individuals, teams, and overall business-units through in-depth understanding of the supervisory role

Personal Benefits

Individuals who participate in this Supervisory Management Skills Training Course can gain from it in the following ways:

• Gain an increased understanding and experience of those skills needed to supervise/manage effectively
• Gain an appreciation of what motivates and engages employees and how to apply this with individuals and teams in the workplace
• Explore, understand and experience how we interact with others and how this can affect our effectiveness as a supervisor
• Understand and practice the key communication skills required to interact with your stakeholders
• Consider different challenging situations and practice techniques to achieve win-win solutions confidently
• Understand key aspects of employment legislation and internal company policy and how these should be applied to different employees and issues as they arise

Who Should Attend?

This Supervisory Management Skills Training Course would be suitable for:

• Supervisors by designation
• Supervisors by role (irrespective of designation)
• Those who are aiming to step into a supervisory role
• Employees in any role who want to understand their supervisor’s role and actions

Course Outline

MODULE 1: DEFINING SUPERVISORY MANAGEMENT

• The roles and responsibilities of a supervisor
• The difficulties experienced by a supervisor
• The key competencies needed by supervisors

MODULE 2: LEADERSHIP

• Definition of leadership and the qualities required to lead people
• Different leadership roles
• Your preferred personal leadership style
• Leadership styles – which is appropriate?

MODULE 3: MOTIVATION

• How people are motivated
• The role of the supervisor in motivating others
• Guidelines on motivating people

MODULE 4: BEING A SUPERVISOR TODAY

• Scope and nature of supervision
• The supervisor’s distinct roles
  • An operational role
  • A leadership role
  • A communication role
• The supervisor’s skills checklist
  • Technical
  • Human
  • Conceptual
• The supervisor’s competency self-assessment inventory
• The supervisor’s image

MODULE 5: TIME MANAGEMENT

• Identifying time wasters
• Being an effective time manager
• Choosing the right time to do the right work
• Using the ‘prime time’ principle

 MODULE 6: EFFECTIVE DELEGATION

• The advantages and disadvantages of delegation
• Reasons why supervisors may not delegate
• When to delegate
• To whom to delegate
• How to delegate
• Using delegation to develop your team

MODULE 7: THE MAIN SUPERVISORY FUNCTIONS

• Organising and delegating the work of the team
• Coordinating the work of the team
• Building and leading a synergised team
• Ensuring that performance conforms to plans
• Establishing standards for high performance
• Implementing effective problem-solving techniques

MODULE 8: THE SUPERVISOR AS A POWERFUL COMMUNICATOR

• Generating enthusiasm using two-way communication
• Leveraging the power of positive attitude in your team
• Maintaining an atmosphere of trust and cooperation
• Developing the habits of an active listener
• Using body language for impact
• Building rapport with the team – ‘The Mirroring Technique’
• Writing professional and accurate E-mails
• Providing proper orientation and positive discipline

MODULE 9: MONITORING AND DEVELOPING THE TEAM’S PERFORMANCE

• Monitoring your team’s progress
• Helping the team members build on their strengths
• Increasing the team’s productivity
• Identifying the right time for coaching
• Identifying the right time for mentoring
• Being accessible and providing support

MODULE 10: MANAGING TIME EFFECTIVELY TO INCREASE PRODUCTIVITY

• Keeping a to-do-list
• Prioritising your typical day
• Breaking tasks down into steps
• Using a progress report to track schedule
• Learning how to avoid typical time wasters
• Making your meetings short and productive

MODULE 11: BEHAVIOURAL STYLES

• Understanding different behavioural styles
• Taking the right attitude
• The benefits of being assertive
• Key steps to being assertive

MODULE 12: REVIEWING PERFORMANCE

• Giving constructive feedback
• Feedback principles
• Performance appraisals
• Coaching vs. counselling
• Applying the new skills learnt back in the workplace