Course Overview

Has the stress level of your supervisors increased over time?

How to develop Supervisory Skills? Supervisors get exposed to several elements of a business which makes it imperative for them to cater to the needs of all the departments simultaneously. This further results in a high level of stress, and unmanageable workloads where some workers sit idle and others pile up the load, while others take advantage of the rapport with the supervisor – which undermines the productivity and thus, a loss to business. This indicates the need for them to possess not only result-oriented supervisory skills but also social and accountability skills too.

Do you believe that fair and favourable working conditions must include supervisors who are empowered and can motivate their team members in a humane way?

This training program formulated by ZOE Talent Solutions will enable the organisations to balance the stress faced and elevate the levels of performance of the supervisors. Mutual empathy and respect will rule the workplace and levels of productivity would increase.

Course Objectives

The objectives of this Supervisory Skills Development training program are: –

• Get clarity to the change in their role from team member to team leader
• Sensitise the participants to meet the needs of the business with ease
• Better conflict management
• Understand the importance of effective communication-oral & written
• Apply active listening skills to avoid misunderstanding
• Effective participation in the meetings
• Envisage how to be assertive
• Understand the mindset of a leader

Training Methodology

To meet these objectives, this program offered by ZOE Talent Solutions is packed with interactive presentation, exercises, case-studies, tips, and application strategies. Role plays and group discussions will also provide an opportunity to achieve the focused learning objectives.

As each of the participants will bring his unique perspective to the class, you will benefit by sharing the same with others present to arrive at the right mindset to address your individual challenges.

ZOE Talent Solutions applies the methodology of Do-review-learn-apply in their training programs.

Organisational Benefits

The benefits that the company will accrue from this training program are:

• Supervisors will gain a clear perspective of their roles
• A positive work environment
• Address the root cause of the problem
• Reduced attrition
• Increase in the levels of productivity and accountability

Personal Benefits

The benefits that the participants will get from this training are as follows:

• Better management skills
• Be more effective in your roles
• Improved inter-personal relationships
• Increase in productivity

Who Should Attend?

This training needs to be attended by

• Newly promoted supervisors
• Supervisors who
  • Have been in the role for some time but have never received any formal training
  • Want to excel in their management skills

Course Outline

MODULE 1: GAIN THE MINDSET

Understand and explore

• Their role as a Supervisor
• Difference between management and leadership
• How to balance both sets of skills?
• Your Journey: – From a team member to a team leader
• Competencies of a supervisor
• Understand the tools for practical leadership skills to apply to work situations and challenges

MODULE 2: MANAGING PEOPLE

• Managing the expectations
• Managing team members
• Managing peers
• Managing your managers

MODULE 3: TIME – MANAGEMENT

• How to manage time?
• Prioritizing the To-Do List
• Delegating work

MODULE 4: COMMUNICATION

• Evaluate self in communication abilities
• Develop communication- oral and written
• Evaluate your natural Listening skills
• Acquire active listening skills
• Asking effective questions
• Understand how to communicate during meetings
• Being assertive

MODULE 5: RECOGNISING THE ACHIEVEMENTS

Understand

• the relevance of recognizing the team members for their effort
• strategies for recognizing the team members

MODULE 6: TEAMWORK

• Understand team dynamics
• 5-step model of team-development
• Characteristics of a highly effective team
• Examine how to enhance the value and effectiveness of your team
• Identify opportunities for improving self and the team
• Create action- plan for applying the concepts and skills

MODULE 7: DELEGATION & ACCOUNTABILITY

• Importance of delegation and accountability
• Assess your current delegation and accountability strengths and areas for improvement
• Learn how to effectively communicate a delegated assignment to team members and follow through with them for accountability

MODULE 8: BUILDING TRUST

• Importance of trust to build productive relationships and achieving business results
• Identify the behaviours and actions that make and break trust
• How to rebuild lost or damaged trust?
• Create action plans and strategies for sustainability

MODULE 9: CONFLICT MANAGEMENT

• Develop awareness about your approach to managing differences at the workplace
• Explore root cause of differences and conflict
• Understand the distinctive approaches to managing differences and conflict

MODULE 10: STRESS MANAGEMENT

• Identify situations and factors which lead to stress
• Understand how to handle high-pressure situations
• Explore possible outcomes when stress management techniques are employed