Code Date Venue Fees  
QM18 14 May - 25 May Cape Town $5750 Register
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The TQM training course will build in the competencies required for each participant to identify and act as instruments of continual growth in the workplace. The program outline is up to date and pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area. A customised proposal can also be arranged, to suit the training requirements of your team.

Course Objectives:

By the end of the program, participants will be able to:

  • Describe the importance of quality models
  • Identify various quality concepts
  • Compare various TQM philosophies
  • Apply TQM improvement tools to enhance customer satisfaction and improve processes within their organization
  • Discuss widely-used improvement methodologies


Course Outline:

  • Introduction to Total Quality Management (TQM) Concepts
  • Definition of Quality and Quality Models
  • History of Quality
  • What is TQM?
  • The Relationship Between ISO 9000 and TQM
  • Benefits of Implementing a Quality Model
  •  The Cost of Poor Quality
  • The Gurus Comparison (Deming, Crosby, Juran, Etc.)
  •  National Quality Award:
  • The Malcolm Baldrige National Quality Award
    EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award

Selecting the Right Model for Your Organization

  • The Quality Maturity Ladder
  • The Success Elements of TQM
  • Customer-Driven Quality
  • Plan-Do-Check-Act Model (PDCA)
  • Eight Step Problem-Solving Methodology

Process Thinking

  • Eliminating the Non-Value Added
  • Management by Facts and Data
  • Continual Improvement and Kaizen

Enhanced Employee Participation and Decision-Making through Idea Generating Systems

  • Employee Reward and Recognition
  • Improvement Tools and Methodologies

What Is a Quality Tool?

  • The Seven Quality Control Tools.
  • Cause-and-Effect Diagram, Check Sheet, Control Charts, Histogram, Pareto Chart, Scatter Diagram, Stratification


  • Tree Diagrams: How-How and Why-Why Diagrams
  • Force Field Analysis
  • Affinity Diagrams
  • Process Mapping: The Turtle
  • Poka Yoke
  • Lean Thinking
  • Visual Management and5S Program
  • Six Sigma

Benchmarking as a Tool to Improve Quality and Business Processes

  • What is Benchmarking? Why Benchmark?
  • Levels of Benchmarking

Elements of a Continuous Improvement Process

  • The Eight Steps to Achieve Improvement
  • Critical Success Factors and Common Failure Factors in TQM

Who Should Attend?

Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance.

General Notes

  • All our courses can be facilitated as Customized In-House Training course.
  • Course duration is flexible and the contents can be modified to fit any number of days.
  • As for Open Enrolment Courses, we offer our clients the flexibility to chose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
  • The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
  • FREE Consultation and Coaching provided during and after the course.
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Course Curriculum

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