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Course Overview

What is the importance of warehousing and warehouse management operations? Warehousing helps in storage of goods until required, and warehouse management operations effectively utilise space, labour and equipment to meet customer demands.

Warehousing operations particularly focus on meeting short delivery deadlines and storing goods safely. There are many factors that influence and/or determine the quality of warehouse management operations, which in turn has an impact on the quality of service and goods provided to customers.

A warehouse management system plays a vital role and is a significant contributor to enhancing the quality, speed and accuracy of operations in warehouse management. It helps in inventory control and management, customer service and tracking, increasing organisational productivity, measuring and achieving return-on-investment as well as meeting/exceeding compliance expectations.

This Zoe training course will empower you with a thorough understanding and complete overview of warehouse management operations. Through this course, you will build your skillset and confidence to undertake higher roles and responsibilities within your organisation and secure a strong career path for yourself.

The knowledge gained through this course can be applied to any industry and/or organisation, and thus, this will broaden your scope of better opportunities for growth and progression.

Course Objectives

The main objective of this training is to empower professionals with—

  • a complete overview of warehouse management operations, from start to end
  • the required skillset, experience and confidence to independently and successfully drive warehouse management for the organisation
  • the understanding and knowledge to apply advanced concepts and techniques to enhance the operations
  • the confidence, knowledge and experience to effectively manage change in some or all warehouse management operation strategies
  • the information, experience and eagerness to train other professionals on effective warehouse management operations
  • the perspective, foresight and superior experience to forecast challenges that could affect warehouse management operations and define corrective actions in time
  • a sense of pride contributing to organisational growth through leaner operations and reduced costs as well as happier customers
  • the ability and confidence to work in any organisation and/or industry and manage warehouse operations, thereby increasing opportunities for career growth and progression

Training Methodology

The mixed practical and theoretical training approach adopted by Zoe Talent Solutions is beneficial because it breaks the monotony of classroom sessions.

Highly experienced trainers deliver the theoretical part of the training through lectures using audio-visual presentations. Course relevance is thoroughly checked before commencement of each training session.

For the practical part of training, trainee participation is encouraged through assignments and activities. Role-plays also help trainees get comfortable and learn from each other.

This unique, innovative approach to training has been invented by Zoe Talent Solutions and is called the Do–Review–Learn–Apply Model.

Organisation Benefit

By professionals enrolling for this course, organisations will derive the following benefits:

  • Better and more streamlined warehouse management operations by trained and experienced professionals
  • Regular training of other professionals on best practices for effective warehouse management operations
  • Reduction in costs, leading to higher profits and, ultimately, organisational growth
  • Maintenance of quality and speed of delivery, regardless of nature and time of customer demand, thus higher client satisfaction
  • Application of advanced techniques and concepts to enhance the warehouse management operations currently existing in the organisation
  • Better tracking and measurement of return-on-investment for any function that would be part of any new practice adopted in operations
  • Better risk assessment, management and mitigation

Personal Benefit

Professionals enrolling for this course will benefit in the following ways:

  • Thorough understanding and complete overview of warehouse management operations
  • Increased information and knowledge to check existing warehouse management operations in one’s organisation to introduce and manage changes for the better
  • Greater confidence and experience to train other professionals on best practices for effective warehouse management operations
  • Increased knowledge of advanced tools, concepts and techniques that can be applied to enhance the quality and speed of warehouse operations
  • Enhanced skillset and capabilities to work with advanced warehouse management systems for leaner operations
  • Greater ability and awareness to increase organisational growth through automation, reduced costs and increased client satisfaction
  • A sense of pride and satisfaction on meeting client requirement in time and with the expected quality of goods
  • Enhanced skillset and capabilities to handle warehouse management operations across any organisation or industry, thus contributing to career growth and progression
  • Greater knowledge and ability to successfully predict and manage challenges, thus mitigating their impact on the goods and services to customers

Who Should Attend

  • Senior members of an organisation responsible for strategic decisions related to warehouse management
  • Warehouse managers and supervisors responsible for overseeing end-to-end warehouse operations
  • Warehouse staff and employees working at various stages of the warehousing process for an organisation
  • Investors and other relevant stakeholders interested in quality service and high profits from the organisation
  • Auditors, quality checkers and compliance officers responsible for checking the quality of service and goods in the warehouse as well as compliance with industry standards
  • Vendors and other external stakeholders involved at some of the other stage in the warehouse process
  • Any other professional interested in knowing more about warehouse management operations

Course Outline

The course covers the following topics for understanding the essentials of warehouse management operations:

Module 1 – Principles of Effective Warehouse Management

  • Keep optimum stock levels
  • Process sales orders quickly
  • Control material movement and storage
  • Process associated transactions efficiently
  • Link warehouse management to sales order processing

Module 2 – Importance of Warehousing

  • Regular supply of goods
  • Good quality
  • Stock of trade
  • Price stabilisation
  • Seasonal product availability
  • Perishable good protection
  • Continuous production
  • Large scale production
  • Quick supply
  • Easy handling
  • Employment creation

Module 3 – Characteristics of Ideal Warehouses

  • Convenient location
  • Availability of mechanical appliances
  • Adequate space
  • Cold storage facilities
  • Proper arrangement for protection
  • Sufficient parking space
  • Round-the-clock security arrangement
  • Latest fire-fighting equipment

Module 4 – Types of Warehouses

  • Private warehouses
  • Public warehouses
  • Government warehouses
  • Bonded storage
  • Co-operative warehouses
  • Distribution centres
  • Cold storage
  • Export and import warehouses
  • Climate-controlled warehouses
  • Field warehouses
  • Agricultural warehouses

Module 5 – Types of Warehouse Storage Systems

  • Static shelving
  • Mobile shelving
  • Pallet racking
  • Multi-tier racking
  • Mezzanine
  • Vertical lift modules
  • Horizontal carousels
  • Vertical carousels

Module 6 – Essential Methods for Effective Warehouse Operations

  • Warehouse layout
  • Receiving
  • Put-away
  • Material handling equipment
  • Picking

Module 7 – Advantages of Good Material Handling

  • Reduced damage to goods
  • Reduced injury by manual handling
  • Reduced time for transfer of goods

Module 8 – Disadvantages of Good Material Handling

  • Extra cost for maintenance
  • Longer downtime in production in case of failure
  • Additional cost for purchasing equipment
  • Need for skilful personnel to operate equipment

Module 9 – Importance of a Warehouse Management System

  • Inventory control and management
  • Customer service and tracking
  • Company productivity
  • Return-on-investment
  • Meet and exceed compliance regulations

Module 10 – Basic Steps to Warehouse Management System Implementation

  • Expectations and motivations
  • Risk reduction
  • Business review
  • Implementation schedule
  • Team building
  • Design and customisation
  • Training
  • Data
  • Testing
  • Deployment
  • Support

General Notes

  • All our courses can be facilitated as Customized In-House Training course.
  • Course duration is flexible and the contents can be modified to fit any number of days.
  • As for Open Enrolment Courses, we offer our clients the flexibility to chose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
  • The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
  • FREE Consultation and Coaching provided during and after the course.
Customized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.
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