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Live Online Training Schedules

PLS1218 Oct - 22 Oct, 2021Live Online$2150Register
PLS1224 Jan - 26 Jan, 2022Live Online$1750Register
PLS1218 Apr - 22 Apr, 2022Live Online$2150Register
PLS1218 Jul - 20 Jul, 2022Live Online$1750Register
PLS1231 Oct - 02 Nov, 2022Live Online$1750Register

Classroom Training Schedules

PLS1208 Nov - 12 Nov, 2021Accra$4950Register
PLS1217 Jan - 21 Jan, 2022Cairo$4950Register
PLS1218 Jul - 29 Jul, 2022Maldives$7350Register
PLS1207 Nov - 11 Nov, 2022Accra$4950Register

Did you know you can also choose your own preffered dates & location? Customise Schedule

Course Overview

Warehouses are extremely important for the storage of goods during the process of production and distribution, and hence, warehouse management is critical. Warehouse operations are an integral part of an organisation’s strategy.

Effective and efficient warehouse operations and management can have a profound impact on organisational growth. While the performance of members involved in key warehouse functions and processes is important, the performance of warehouse supervisors is critical.

What role do warehouse supervisors play? Warehouse supervisors are responsible for ensuring the highest quality of work with enhanced productivity.

They oversee all processes and activities across three major areas of warehouse operations—inbound, process and outbound activities.

Thus, management skills are extremely important for warehouse supervisors to successfully undertake their roles and contribute to organisational growth.

This Zoe’s warehouse supervisor training course will empower you with all necessary management skills and insights to successfully undertake supervisory roles in warehouse operations.

Through this warehouse supervisor training course, you will gain the necessary confidence and experience to effectively manage and establish necessary changes in warehouse operations to increase quality and efficiency.

This warehouse supervisor training course will provide you with the necessary skill set to work in any organisation or industry, thus preparing you to assume and successfully fulfil a wide range of opportunities in warehouse management.

Course Objectives

The main objective of this warehouse supervisor training course is to empower professionals with—

  • in-depth understanding and knowledge of best practices in warehouse management
  • the required skills, experience and confidence to review existing processes to check for gaps or opportunities for enhancement and implement relevant changes seamlessly
  • the necessary confidence, experience and knowledge to enhance the quality and productivity of warehouse operations, thus supporting organisational growth
  • the knowledge and potential to train other executives and managers on specific skills required to manage warehouse operations
  • the knowledge and capabilities to apply advanced concepts and techniques to enhance warehouse operations
  • the perspective and foresight to anticipate risks and make provisions to manage risks and prevent impact to organisational growth
  • the skill and experience to motivate team members to deliver high performance
  • the potential, capability and confidence to contribute to client and employee satisfaction as well as organisational growth through effective management, thereby demonstrating talent and potential to undertake opportunities fostering growth and progression
  • the overall skill set, knowledge, experience and confidence to successfully undertake any opportunity in warehouse management across any industry, thus increasing scope for career growth and progression

Training Methodology

At Zoe Talent Solutions, the extensive focus is laid on the relevance of the training content to the audience. Thus, content is reviewed and customised as per the professional backgrounds of the audience.

The theoretical part of training is delivered by an experienced professional from the relevant domain, using audio-visual presentations. The practical aspect of training is ensured through sample assignments or projects and role-plays. Trainee participation is encouraged through these activities.

This theoretical-cum-practical model of training is unique to Zoe Talent Solutions and is called the Do–Review–Learn–Apply Model.

Organisational Benefits

By professionals undertaking this warehouse supervisor training course, organisations will derive the following benefits:

  • Experienced and trained supervisors to manage warehouse operations effectively
  • Application of advanced tools and techniques and maximum automation to improve warehouse efficiency and productivity
  • Enhanced quality and productivity as a result of regular audits and reviews, with effective change management
  • Better warehouse performance because of motivated employees and effective metrics to track employee performance
  • Regular training of existing and potential supervisors on best practices for effective warehouse management
  • More effective risk assessment and management
  • Increased client satisfaction as a result of higher efficiency and better quality of goods
  • Organisational growth and development because of increased client and employee satisfaction, and more credibility as a result of better risk assessment and management

Personal Benefits

By undertaking this warehouse supervisor training course, professionals will derive the following benefits:

  • Complete knowledge, understanding and experience of effective management of warehouse operations
  • Enhanced perspective and greater confidence to conduct regular audits of existing systems and practices and make changes for continuous improvement
  • Increased knowledge and confidence to train existing or potential supervisors on best practices of warehouse management
  • Increased skill and knowledge to apply advanced tools and concepts as well as maximise automation to increase warehouse productivity and quality of operations
  • Greater understanding and exposure to devise objective and relevant metrics to track employee performance and, in turn, warehouse performance
  • Enhanced experience, exposure and ability to increase customer and employee satisfaction as well as warehouse performance, thereby contributing to organisational growth and development
  • Improved perspective and strategic skills to anticipate and successfully address risks to prevent a negative impact on the organisation
  • Enhanced skill set, experience and capabilities to successfully assume and fulfil any opportunity related to warehouse management across any organisation, thereby increasing avenues for career growth and progression

Who Should Attend?

  • Senior management of an organisation responsible for inducting or choosing managers for their warehouse operations and who need to understand the importance of training warehouse managers to acquire the necessary skills
  • Warehouse managers and supervisors responsible for overseeing warehouse operations
  • Other executives and workers actively involved in the functions and activities of warehouse operations, specifically potential supervisors
  • Quality managers responsible for ensuring overall quality management and adherence to benchmarks set for warehouse practices
  • Any other professional interested in acquiring management skills or enhancing management skills for effective warehouse management, as part of supervisory roles

Course Outline

The warehouse supervisor training course covers the following topics regarding necessary management skills for warehouse supervisors:

Module 1 – Three Major Warehouse Operations

  • Inbound activities
    • Receiving
    • Put-Away
  • Process activities
    • Order picking
    • Replenishment
    • Stick inventory
  • Outbound activities
    • Packing
    • Shipping

Module 2 – Strategic Purpose of Warehouses

  • Operating costs
  • Storage
  • Productivity
  • Material requirement
  • Inventory turns
  • Order fulfilment
  • Damage-free shipments
  • On-time delivery
  • Compliance
  • Documentation

Module 3 – Key Features of Advanced Warehouse Management

  • Workflows
  • Picking and packing
  • Wave processing
  • Inventory counting
  • Containerisation
  • Mobile communication
  • Material handling
  • Support for cross-docking
  • Sales order return management
  • Enhanced reservation hierarchy

Module 4 – Best Practices to Oversee Warehouse Operations

  • Establish a consistent and efficient organization system
  • Make picking more efficient
  • Establish an inventory management system
  • Regularly conduct a visual inspection of storage areas
  • Meet key staff regularly
  • Make changes, when necessary

Module 5 – Benefits of a Warehouse Management System

  • Optimised processes
  • Efficient labour allocation
  • Employee morale
  • Improved supplier and customer relationships
  • Reduced operational costs
  • Better inventory balance
  • Improved security and safety

Module 6 – Key Operations Management Skills and Responsibilities for Warehouse Supervisors

  • Inventory management
  • Warehouse design and facility management
  • Implementation and maintenance of safety initiatives
  • Logistics management
  • Application of lean principles

Module 7 – Other Key Skills Important to Warehouse Supervisors

  • Customer service
  • Sales
  • Human resource management
  • Product and technical knowledge
  • Computers
  • Leadership
  • Problem-solving and decision making
  • Time management, planning and organisation

Module 8 – Challenges to Warehouse Management

  • Managing warehouse space and layout
  • Communication
  • Time management
  • Inventory accuracy and tracking
  • Customer expectations
  • Redundant processes
  • Product diversification
  • Product picking
  • Inaccurate purchase orders
  • Handling product damages
  • Managing demand fluctuations
  • Globalisation

General Notes

  • All our courses can be facilitated as Customized In-House Training course.
  • Course duration is flexible and the contents can be modified to fit any number of days.
  • As for Open Enrolment Courses, we offer our clients the flexibility to choose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
  • The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
  • FREE Consultation and Coaching provided during and after the course.
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Customized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.

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