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Digital Transformation of Tax Administration » TR03

Digital Transformation of Tax Administration

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Course Overview

Many tax administrations are digitising their interaction with enterprises, reshaping digital filing and reporting requirements and digitising their audit techniques. However, the challenges of disruption in the tax world are becoming more and more evident.

Fast-paced and inconsistently designed changes to the tax policies and the administration processes are issues that are affecting taxpayers especially hard as they struggle to keep up with it. The importance of the problems is largely due to the improper use of innovative digital technologies in the field of tax administration.

Advanced technologies continue to develop and contribute to the modernisation of taxation. The purpose of this course is to study the potential of digital technologies for the organisation of tax administration and its revolution. The incorporation of advanced technologies into these processes facilitates tax administration in real time.

Reviewing how latest technologies can be applied in this domain allow participants to identify a variety of aspects that influence the proficiency of tax administration practices. In this course, the tasks of analysing the effectiveness of the use of modern digital technologies in tax administration and identifying the key factors that influence its effectiveness were solved.

Why is the ‘Digital Transformation of Tax Administration’ course so pertinent in today’s world? The more organisations that go digital, the higher the clear similarities with the base erosion and profit shifting (BEPS) project. Tax authority digitalisation seeks to crack down on evasion and fraud.

All governments fundamentally have the same set of principal goals, which are to collect more tax and to collect it more efficiently. Some benchmarks like the Standard Audit File for Tax (SAF-T) and obligations from the Organisation for Economic Co-operation and Development (OECD) are gaining footing in Europe.

Because these policies are usually designed at a national level, they result in many differences when it comes to the understanding and implementation of these policies within organisations. Therefore, it is important to understand how to prepare your organisations to face these transformations, as well as be prepared to conduct audits and/or be audited.

This Zoe’s Digital Transformation of Tax Administration training course will empower you with insight into digital transformation initiatives in a tax administration context, allowing participants to learn about the innovative projects and tools that are already being used, including cutting-edge technological solutions such as data analytics models, electronic invoicing, online services, machine learning and VAT risk management.

Course Objectives

Upon completing this Digital Transformation of Tax Administration course successfully, participants will be able to:

  • Evaluate the possibility of obtaining tax information electronically
  • Think about integration with other data sources internal or external to the tax agency
  • Learn how build a 360-degree view of the taxpayer
  • Consider integrating with advanced analytics for detection of anomalies to all data collected
  • Recognise the importance of case selection and case management
  • Using predictive analytics to identify defaulters based upon different data sources
  • Enable improvements in the processing time, and improve compliance and transparency

Training Methodology

This is an interactive Digital Transformation of Tax Administration training program and will consist of the following training approaches:

  • Lectures
  • Seminars & Presentations
  • Group Discussions
  • Assignments
  • Case Studies & Functional Exercises

Similar to all our courses, this program also follows the ‘Do-Review-Learn-Apply’ model.

Organisational Benefits

Companies who send in their employees to participate in this Digital Transformation of Tax Administration course can benefit in the following ways:

  • Obtain a customised and all-inclusive digital transformation of tax administration program with features best suited to address your organisation’s needs
  • Produce a detailed digital tax administration profile for your organisation
  • Save on legal expenses risen due to tax administration violations
  • Ensure that your company is running with the most streamlined processes in the digital transformation of tax administration
  • Employ the right people to ensure that the policies for the digital transformation of tax administration are implemented properly

Personal Benefits

Professionals who take part in this Digital Transformation of Tax Administration course can benefit in the following ways:

  • Explain the factors that drive the need for the digital transformation of tax administration policies and understand the consequences of deviating from these policies in a highly legalised world
  • Prevent your company from the probable issues faced due to improper digital transformation of tax administration
  • Create strategies for implementing digital transformation of tax administration policies including specific tools and technologies, and then monitoring and training of these policies to build an effective digital tax administration compliance program
  • Benefit from the broad range of content created by leading tax experts from around the world

Who Should Attend?

This Digital Transformation of Tax Administration course would be suitable for:

  • Accountants
  • Tax advisers
  • General tax practitioners
  • Tax practitioners in advisory firms
  • Tax specialists in commercial and trade industries
  • Government officials
  • In-house tax directors/managers
  • Tax regulation bodies

Course  Outline


  • Forum on Tax Administration
  • Digital Tax Authorities
  • Transform processes
  • E-filing, e-accounting, e-matching, e-auditing and e-assessments
  • Challenges faced
  • Lessons learnt
  • Data analytics solutions
  • Data control to support digital transformation


  • Digital currency
  • Mobile networks
  • Cloud
  • Big data
  • Advanced analytics on enterprise data
  • Predictive analytics
  • Augmented reality


  • People and intelligent machines coworking
  • Diverse workforce
  • Significant contingent workforce
  • Networks of collaborative teams
  • Smart workspace
  • Agile
  • Innovation by everyone
  • Inclusive digital leadership
  • Emotional, creative, and digital intelligence
  • Purpose-driven
  • Technology drives people


  • Continuous change
  • Enhanced processes
  • Centralised data management
  • Data-centric decision-making
  • Standardisation


  • Address intellectual property structures
  • Keep up with local legislative changes
  • Interact with local tax administrations
  • Reassign retained talent
  • Rework the business processes that stay in-house
  • Customise in-house technology to work with the outsourcer
  • Traditional tax functions vs. insource, outsource, or operating models


  • Static phase
  • Reactive phase
  • Proactive phase
  • Progressive phase
  • Maturity assessment


  • Defining a tax function vision
  • Understanding perspectives and expectations
  • Assessing effectiveness
  • Prioritising opportunities
  • Developing initiatives and mobilising
  • Confirming the function’s commitment
  • Securing buy-in and funding


  • BEPS
  • Digitisation of tax administrations
  • Continuous improvement
  • Needs of the organisation
  • Keeping up with new technologies
  • Strategic sourcing
  • Disruption vs. opportunity

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